do not rent from this place. vehi are dirty, banged up and person at the counter is very rude. also…read morethey over charge you. worst experience and I have rented a lot of vehicles and so has our company. never again!!

11:30 on Saturday March 15th. I came into the airport to swap out a car I am having trouble with…read morethat I rented elsewhere. Quiite possibly the worst customer service I have received. Wouldn't even let me talk to a manager. I am not leaving in the same car with issues and hoping I make it to the destination in one piece. This is after speaking with the 1 800 number and then telling me to go to the airport to swap it out. Worst ever.

I rented an SUV on Saturday, but unfortunately the original vehicle had been damaged after hitting…read morea deer and was not reported until it was returned. Despite the situation being completely out of their control, the team at the Fulton Avenue Downtown location in Evansville went above and beyond to help. Alea and Oliviya worked every possible angle to find me a replacement. They located a van in Kentucky, personally went to pick it up after their store was supposed to close, and even cleaned it themselves so I could get on the road for my trip. I truly appreciate the level of customer service they showed. Their willingness to go the extra mile--literally and figuratively--did not go unnoticed. I would absolutely recommend the Fulton Downtown location every time.

Don't listen to the negative reviews on here. Ask questions to them theyll help you and answer…read morethem. I never rented till last week and twice in a week. The blonde lady upfront answered every single question and helped me to understand everything. Rented the hybrid jeep and thought it wasn't started back up, the man came down the road to me to help. They go above and beyond here and THATS HOW YOU KEEP CUSTOMERS! Thank you guys and I appreciate everything. I do have a car now, but I may be renting the jeep in the future in the summer. Now your detailing needs to be folding those seats down because they seem to rush but only takes two seconds.

Sometimes things on a national or corporate level can really affect how well a car rental company…read morecan meet your needs...fleets get recalled/mileaged out or a diverted flight sends travelers in large numbers to rent one way and deplete your fleet. This happened on a couple of occasions recently, and Gloria and Bryan at the Evansville location still scrambled around and found me suitable transportation. If they can't get you a vehicle, it's because of something out of their control. They're both friendly and personable and I will rent from Hertz again because of them.

The car I received was pretty grungy on the inside, but the main issue I see with this location is…read morethat they don't fill the tank all the way up before renting it out. It's pretty standard practice (at least at every single legitimate rental agency I've used over the past 20 years) that you pick up the car full and you return it full. Industry standard. When I questioned this practice both at pickup and return, the woman working said "doing that would really hurt our business." Apparently they just tell people to bring it back with the fuel "about where it was at." I tried to control my eyes from rolling back into my head right there. Obviously if everyone brings it back full, it's not bad for business. The car I received was also almost 10,000 miles overdue for an oil change and ran rough at times. Felt super safe in that. I tried to return it with the fuel level "about where it was at," but because this is essentially a guessing game, Hertz got a decent overage of fuel at my expense. Extremely unprofessional and illogical, but whatever. I had to use this location because of an insurance issue, but I definitely won't be back or recommend it to anyone I know.

Terrible customer service. Not willing to accept mistakes staff made. Don't answer phones ! Be…read morevery careful

I rented a car through hopper from Alamo. There was no age t available when I turned my car in. I…read morewas charged an extra $200. Still haven't heard from Alamo!

The phone number listed is no longer in service, net they are not updating it because they don't…read morewant to answer calls. Terrible service!! Usually going to the bureau is a pleasant surprise and the staff is very friendly, I just don't want to drive from an adjoining county to see if they are open now, Yelp make one put so many characters in the posting it takes longer than necessary to post s simple message. These thoughts are here justYou to get the post review to allow posting. Xxxxxxxxccxxxxxxxxxxxxxxxxxxccccxxxxxxxxxxcccccxxxxxcxxxxxcxcccxccccxxccxxvcccxcccccccccccccccxxcccccccxxcvvcxxxcvcccxxcvvvccxxxcvv

I've came to this branch more than any other. The last time I was here was extremely bad. Of which…read moreI'm updating the review and making it better since this visit was a lot better. Quick in and out service. Just make sure you go around mid day. I believe the last time I was here they were slammed and that's possibly why the person I got called to was on edge. Mid day or slow hours is most definitely the time to go.

Customer Service by Miss Sara was phenomenal! Energy like hers will make anyone enjoy coming back…read moreto use the Newburgh IN service. Thanks Sara!

Today I was reminded why we quit renting here. The wait is minimally an hour after you arrive…read morebefore you leave with your vehicle. They never have the car class you reserved and every car has to be cleaned while you wait before you can leave. Today we had to wait for the car to be brought from the west side and then cleaned. Not acceptable service.

Abby Greeted me right away, and I was off to pick up the car in the adjacent lot very quickly. For…read morea small regional location, they have cars, they're clean, and it's an efficient experience. Abby has a great smile and energy, thanks!

I only rent from National but I usually don't fly into Evansville Regional. Three stars for…read moreselection, and a lack of Emerald Isle.