11:30 on Saturday March 15th. I came into the airport to swap out a car I am having trouble with…read morethat I rented elsewhere. Quiite possibly the worst customer service I have received. Wouldn't even let me talk to a manager. I am not leaving in the same car with issues and hoping I make it to the destination in one piece. This is after speaking with the 1 800 number and then telling me to go to the airport to swap it out. Worst ever.

Our flight to Evansville was changed to where we were going to end up getting in past the 7pm…read moreclosing time. My wife called many hours before and spoke to Avis National even though she dialed the Avis Evansville number. The person she spoke to ensured with our confirmed reservation she would make certain that she would inform the Evansville Avis about our later arrival and that someone would be available to get us our rental car. They would not leave until the last customer got their rental we were told. Well, our flight got in at 8:30pm on time and no one was at the Avis desk. Wife called again and they tried to see if there was another Avis in the area that was open. The staff at Enterprise in the next booth over said that they aren't coming back until tomorrow but we could check to see if any of the contracts on the wall were ours. Of course they weren't. My wife got tired of Avis and thankfully we got a full refund. We went to Enterprise who were able to assist us but at a cost of $200 over what we intended to pay for the original rental at Avis. We needed a car, and had to take the hit for the last minute rental. Not happy one bit with Avis. If you have a flight that gets in past 7pm, don't bother with Avis at Evansville. I'm also ticked that the National hotline said they'd help us out but it certainly doesn't look like they did anything. All I get from Avis now are a bunch of emails trying to get my business.

I rented an SUV on Saturday, but unfortunately the original vehicle had been damaged after hitting…read morea deer and was not reported until it was returned. Despite the situation being completely out of their control, the team at the Fulton Avenue Downtown location in Evansville went above and beyond to help. Alea and Oliviya worked every possible angle to find me a replacement. They located a van in Kentucky, personally went to pick it up after their store was supposed to close, and even cleaned it themselves so I could get on the road for my trip. I truly appreciate the level of customer service they showed. Their willingness to go the extra mile--literally and figuratively--did not go unnoticed. I would absolutely recommend the Fulton Downtown location every time.

Don't listen to the negative reviews on here. Ask questions to them theyll help you and answer…read morethem. I never rented till last week and twice in a week. The blonde lady upfront answered every single question and helped me to understand everything. Rented the hybrid jeep and thought it wasn't started back up, the man came down the road to me to help. They go above and beyond here and THATS HOW YOU KEEP CUSTOMERS! Thank you guys and I appreciate everything. I do have a car now, but I may be renting the jeep in the future in the summer. Now your detailing needs to be folding those seats down because they seem to rush but only takes two seconds.

First time I tried Hertz: Booked a vehicle two days ahead, was called 90 minutes the morning of…read morepickup and told "we do not have a vehicle for you". Tried calling the 800 number for help and was asked "have you checked anywhere else for a vehicle?". Their company policy is to request that you book elsewhere when you book with them so that you will have a vehicle. DO NOT USE THIS SERVICE!

I had a reservation 4 days a go today I won't there to pick up my car they told me oh we can give…read moreyou the car we have a box truck only I don't tell them to I need a box truck they liar and so rude people I don't recommend go to any body this place they liar don't trust them best to go to enterprise they take care you good not like this liar people

Terrible customer service. Not willing to accept mistakes staff made. Don't answer phones ! Be…read morevery careful

I rented a car through hopper from Alamo. There was no age t available when I turned my car in. I…read morewas charged an extra $200. Still haven't heard from Alamo!

The phone number listed is no longer in service, net they are not updating it because they don't…read morewant to answer calls. Terrible service!! Usually going to the bureau is a pleasant surprise and the staff is very friendly, I just don't want to drive from an adjoining county to see if they are open now, Yelp make one put so many characters in the posting it takes longer than necessary to post s simple message. These thoughts are here justYou to get the post review to allow posting. Xxxxxxxxccxxxxxxxxxxxxxxxxxxccccxxxxxxxxxxcccccxxxxxcxxxxxcxcccxccccxxccxxvcccxcccccccccccccccxxcccccccxxcvvcxxxcvcccxxcvvvccxxxcvv

I've came to this branch more than any other. The last time I was here was extremely bad. Of which…read moreI'm updating the review and making it better since this visit was a lot better. Quick in and out service. Just make sure you go around mid day. I believe the last time I was here they were slammed and that's possibly why the person I got called to was on edge. Mid day or slow hours is most definitely the time to go.

Customer Service by Miss Sara was phenomenal! Energy like hers will make anyone enjoy coming back…read moreto use the Newburgh IN service. Thanks Sara!

Today I was reminded why we quit renting here. The wait is minimally an hour after you arrive…read morebefore you leave with your vehicle. They never have the car class you reserved and every car has to be cleaned while you wait before you can leave. Today we had to wait for the car to be brought from the west side and then cleaned. Not acceptable service.

Abby Greeted me right away, and I was off to pick up the car in the adjacent lot very quickly. For…read morea small regional location, they have cars, they're clean, and it's an efficient experience. Abby has a great smile and energy, thanks!

I only rent from National but I usually don't fly into Evansville Regional. Three stars for…read moreselection, and a lack of Emerald Isle.