Sometimes things on a national or corporate level can really affect how well a car rental company can meet your needs...fleets get recalled/mileaged out or a diverted flight sends travelers in large numbers to rent one way and deplete your fleet. This happened on a couple of occasions recently, and Gloria and Bryan at the Evansville location still scrambled around and found me suitable transportation. If they can't get you a vehicle, it's because of something out of their control. They're both friendly and personable and I will rent from Hertz again because of them. read more

The car I received was pretty grungy on the inside, but the main issue I see with this location is that they don't fill the tank all the way up before renting it out. It's pretty standard practice (at least at every single legitimate rental agency I've used over the past 20 years) that you pick up the car full and you return it full. Industry standard. When I questioned this practice both at pickup and return, the woman working said "doing that would really hurt our business." Apparently they just tell people to bring it back with the fuel "about where it was at." I tried to control my eyes from rolling back into my head right there. Obviously if everyone brings it back full, it's not bad for business. The car I received was also almost 10,000 miles overdue for an oil change and ran rough at times. Felt super safe in that. I tried to return it with the fuel level "about where it was at," but because this is essentially a guessing game, Hertz got a decent overage of fuel at my expense. Extremely unprofessional and illogical, but whatever. I had to use this location because of an insurance issue, but I definitely won't be back or recommend it to anyone I know. read more

I've rented from this location multiple times, as my employer wants us to use Hertz. I have had more than one instance when I've shown up and either they didn't have the car I specified, or I've had to wait for a car to be cleaned. Even had one instance when they had no cars at all, and I only got a car because someone was due to drop one off within a half hour. (Just before closing, and it was pure luck.) I've also had more than one occasion when I've shown up and had to wait 30+ minutes to get a car (I drove off 55 minutes past my reservation time the last time I picked up a vehicle).. There is no " Skip the line" pick up for Gold members, so you're stuck waiting. The staff seems to routinely be scrambling; it seems at times they are working the desk AND trying to prep/clean cars? It is a pretty common occurrence that the cars are often not very clean. This location has really gone downhill in recent years. Really hope someone from Hertz corporate sees this review and pushes for improvements! read more

First time I tried Hertz: Booked a vehicle two days ahead, was called 90 minutes the morning of pickup and told "we do not have a vehicle for you". Tried calling the 800 number for help and was asked "have you checked anywhere else for a vehicle?". Their company policy is to request that you book elsewhere when you book with them so that you will have a vehicle. DO NOT USE THIS SERVICE! read more

I had a reservation 4 days a go today I won't there to pick up my car they told me oh we can give you the car we have a box truck only I don't tell them to I need a box truck they liar and so rude people I don't recommend go to any body this place they liar don't trust them best to go to enterprise they take care you good not like this liar people read more

I arrived to pick up my rental and the one I had reserved was not available. The only car they had was an electric vehicle. I was not comfortable taking an electric vehicle but they said I had no choice. I walked to the vehicle and noticed a big scratch on the side. I took a picture of it and went inside and told them and they said they knew about the scratch and it was in the record for the rental. I then went back to the car and noticed it only had 166 miles and it would not take me to Nashville. I went back in and told them I was not taking the car. Somehow a Malibu became available and they let me take that one instead. It was dirty and had only 1/2 tank of gas but I had no choice. Fast forward to 8/24 and I get a letter in the mail saying I owe Hertz for damages on that electric vehicle. The employees lied to me and are trying to make me responsible for damages they knew about. They told me the damages were from the storm that came through the night before and a sign had hit the car. Thankfully I took pictures and my phone has the date, time and location of that picture. Be very careful when renting a car. Video or take pictures before and after a rental. read more

Unfortunately I didn't catch the name of both staff members that helped me when I picked up the vehicle and returned it. Both ladies were friendly and efficient in processing the paperwork. The vehicle was clean and ready to go when I arrived to pick it up and returning it was just as simple with no issues. It was a pleasant experience and I would recommend this Hertz location to anyone visiting Evansville. read more

Hertz Rent A Car - Car Rental Near Me - Evansville, Indiana

The people are just off, maybe it was a bad day for them. The hours are also trash as shit. Just overall inconvenient. We will definitely never come back. It was a mistake renting from here. read more

Great service, friendly and helpful staff. I can't say enough about Ryan, the manager, who has helped me, my business, and my family for several years now. We really appreciate the great service and working with us through all our random needs from time to time! read more

First off the energy in this office is so uncomfortable and weird I don't recommend anyone even stepping foot in there. Second off the people who work there won't even acknowledge you when you walk in making it so awkward and offensive you don't really know how to act. Once they finally ask what you need they're eager to say no, no matter what you need from them. It's a very confusing experience. Go elsewhere. read more

This location has now moved to N. Greenriver Rd.. Since they have moved the service has gone completely downhill. Two times I have picked up a vehicle that has been filthy. This time the car was so dirty they gave me a car wash coupon. They knew that the car was filthy yet no one bothered to take and have it cleaned before I picked it up. Pathetic service. Then they wanted to know what I wanted them to do about it. Maybe give me a different car! Then they said they would have to charge me more. I want to know who's going to pay for my time to go have the car I picked up cleaned so I could see out the windshield.We will not be back or rent from Hertz at this location ever again even though I am a gold member. read more

Good customer service and they had the best rate in town for the week. They even went out of their way to drop me off at my location after I turned in the rental car. Nice work folks! read more

I have rented several times from this location. Bryce the manager has taken care of me with any issue that I may have had. on one of my vacations our car broke down on us. They not only gave us a new vehicle but upgraded us for the hassle. Bryce then called me and asked if we were ok and wanted to make sure we were. I have rented several times since then because of the service. read more

Description:I reserved a car for 7/7/17 through 7/17/17. To travel from Indiana to California. Upon picking up the car the rep took mine and my boyfriends license, said it's an additional charge of $16/day for my boyfriend to be added as an additional driver but it's free if I sign up for their rewards program, she sent me the link to sign up and didn't charge the additional driver charge. I tried to assure he was added for insurance purposes as she had handed him his license right back and she said "it's good, it's good, don't worry aboit it." I really don't believe he was added which could have been a problem later if anything was to have happened to the car. Next, while refilling before returning the car we realized the plates had expired in June so we had driven 9 days in 8 different states on expired plates. Finally, awaiting an email receipt as the location was closed when dropping it off, I had to call and ask fir one to be emailed to me, the lasy said there was an additional $300 charge for smoking. I was on my break at work so after work, I called customer service to find out about the additional charge. The lady was rude saying "You're a rewards member and you didn't know you couldn't smoke in the car? I explained the rep at pick up sent me the link ti sign up at the counter, she never told me of a no smoking policy, the license plates were expied and how she didn't actually add my boyfriend on and she acted like they were all non issues! This was my first time using Hertz and the reps should be more informative. read more

I enjoyed my rental experience. They were ready for me first thing in the morning....just like I see up through the computer the week before. The car was what I expected, and I had no problems with it. The return was a smooth experience also.....quick and efficient. I was even billed a few dollars less than I thought. The only thing that could have gone better was that the car did not have cruise control. I looked at the steering wheel before I left, I saw buttons and assumed they were for the cruise control. I did not realize this until I was already on the road... the buttons were for the volume control or the on board assistance. I was my fault for not asking or checking on this before I left the parking lot. read more