Yelp won't let me leave zero stars, so this will have to do. Horrible customer service and unwilling to answer questions about the installation, design, timeline for work. Nobody there seems to understand how to return a call, let alone answer the phones, and there is a serious lack of communication from them. They wound up cutting our counters wrong and would not return calls. Adding insult to injury: they wouldn't even provide a final bill/invoice after charging us $200 more than the initial estimate. Do yourself a favor, avoid them at all costs read more

This was included in an email I sent to them: It's been 1.5 weeks and no reply or status update. I know we're all busy and you can't always reply right away (24 hours) but 1.5 weeks is a whole different story. Had I known my business would be such an inconvenience to you, I would have taken it elsewhere. I got to these folks by ordering my countertops through Lowes in Elkridge. At every opportunity, they have had the worst customer service; as in complete lack of. They take forever to do anything: as in take action, follow-up, communicate and progress our project along. If they give you a window of 'oh that normally takes 7-10 days', assume the longest period of time and add a couple more days. The only reason why I give this a 2-star rating is b/c the guy who came out to template was on time, professional and seemed to know what he is doing. As for anyone back at the office/factory, I really wish I would NOT have gone through United Marble & Granite. Especially considering how much you pay for the product/service, the 'service' given has been so disappointing. I'll update this review when my product comes in and gets installed... ... ... (definitely not getting my hopes up) read more

Just had a Cambria countertop installation on Friday...it went smoothly and looks great! I obtained 4 estimates before deciding to go with UMG. Worked with Camila. I changed my mind on the pattern 4 times. UMG had no problem giving me samples to take home with me, no hard sell. They had the lowest price out of the 4 estimates (by $3 per square foot ). Once I chose the pattern, they were out to do the template within the week. Kept the appt, no issues, the template guy was great, gave suggestions and left his contact in case something changed. Installation was scheduled within about 10 days. Install crew, Mario and George, we're awesome! Worked quickly and didn't leave a mess. I would recommend UMG to anyone (my mom and my brother-in-law have used them too with no issues! ) read more

United Marble & Granite - Cambria Torquay installed by United Marble and Granite - Countertop Installation Near Me - Halethorpe, Maryland

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Truly terrible customer service. I chose to give the benefit of the doubt given the existing bad reviews, considering my job was just a few small remnant pieces of granite. I met with them on a Monday and was promised the pieces by the weekend. Three weeks and several unreturned phone calls later, I finally had enough. I was lied to during the second week when I called for status, with them saying they had returned my calls. At the end of the third week I finally got a hold of their manager. He lied and said it had only been 1.5 weeks. When I told him what horrible customer service they had and they had lost a customer for life, he kept responding OK OK. Never took ownership of anything. Stay away from this place. read more

Very happy with their work highly recommend them!!!!! Our crew had a rough day truck broke down in the morning, than had to go to VA than had to come to our house later than expected, they still showed up smiles on their faces went to work answered all our questions cleaned up did an excellent job put up with my husband clowning around with them lol Very happy with my kitchen I love it and love the work these guys did !!!! We were measured and done in less than 2 weeks going to be a great Thanksgiving in my new Kitchen ! Thank You all for a great job !! read more

worst company I've ever dealt with.. My husband and I have been trying to have this company come out and measure our kitchen for new countertops. They don't set an actual appointment and instead call you the night before and expect you to follow through on any given time they give you. After they set you up with a time they will call back and set a new time and if that doesn't work for you they say they will call you later. They are very inflexible and it makes it impossible to schedule an appointment with them. Run away from this company as fast as you can. read more

Our bathroom was scheduled to be finished in June. Thanks to United Marble and Granite, it is now September and our bathroom is finally finished. They had ONE SMALL job. Working with them initially was pleasant. Alexis was patient with my indecisiveness in the warehouse (except, yanno, when you're spending 25k on a remodel, you want to take some time and make sure everything is what you want). I appreciated her patience. Every time I came in, I had to fill out a new new customer form because they had lost the previous. (I filled out four forms) We were advised to wait until the week of the contractor coming in before selecting our remnant in case they -accidentally broke it-. I wonder how often that sort of thing happens there. Our AES contractor needed to have everything in so that they could get the job done in time, and UMG took almost a month to get everything in, delaying them and I hope giving AES a good hard look at the customer service and other practices of United Marble and Granite. By the way, AES, follow this link for alternative companies: http://bit.ly/1wgn2V4 We selected a sink, Alexis circled it in the book, as well as filling out the form, and photocopied it for me. She ordered the wrong sink. Ordinarily, I'd say this is fine. People make mistakes! But when I called to discuss it, her response was a very defensive and snotty "well I did MY job" rather than owning up. At this point, I was pretty upset because I promised my contractors that I'd do MY JOB and get everything in on time. UMG never worked with us to establish an initial installation date. Alexis left one on our answering machine while we were out of state. The installers came in with the countertop and sink on a new day (woohoo! finally) And then discovered a hairline fracture in the new sink. At this point, Alexis never returned a single phone call. I had to physically go IN to the store to speak with someone. She said she'd call us as soon as it'd come in, but we didn't hear about it until we walked into the store. She also said installation would happen THE DAY it came in. It happened 5 days later. (Holiday nonwithstanding, we were a small job and I definitely FELT that way -- they put us on the backburner) Second countertop comes in after waiting for weeks because of a backorder. Woohoo! Finally. Except AGAIN they did not SCHEDULE AN INSTALLATION TIME with us, and decided to come in when we were both going to be out. After a long conversation with the office manager, they agree to come in a little earlier. The guys arrive, come in, plug their gear in to discover! Second countertop is CUT WRONG and DOES NOT FIT THE SINK. I guess the third time is the charm. Customer service from Alexis was horrific. They never offered any sort of remediation after all of this. I intend to walk in and have a discussion with the manager. I don't know if I could speak for the rest of the company, but I would avoid this place. You might also note that this place has a few Better Business issues worth looking into. I wish I had known that beforehand. Go to another company. UMG is NOT worth the frustration. read more

United Marble was terrific! My countertops are perfect! Everyone was so easy to deal with Paul, Nick & Jessica.. Each one more accommodating than the next! They were extremely timely in getting my project done. Couldn't ask for more! I was pleased from beginning to end. Will definitely call again .. and would highly recommend. read more

Ordered granite through Lowes, they use United Marble & Granite as fabricator and installer. Scheduling templating and installation was much more difficult than it needed to be. They added 4 weeks to our renovation schedule w/ the slow turnaround on simple things like phone calls. read more

Don't waste your time pricing remnants here. The sales person we met with was a bit short with us, and had difficulty answering basic questions about their selection and pricing scheme. They couldn't give us a quote that day because someone was in a meeting. When we got their quote, it was over $1300 for a Cambria Bellingham 61" x 25" wet bar countertop for pick-up (yes, material and fabrication only, no measuring or installation). For comparison, we received a quote of $500 for the same piece at Atlas Stone & Granite in Odenton. The only explanation she could give me on their price was "well, this is an expensive piece, that's what it costs." Perhaps they do great full service kitchen countertops, but save yourself a trip on their remnants. read more

We had a granite counter top and composite granite sink installed several years ago. Unfortunately, the undermount sink came disconnected from the countertop (about 1/4 inch almost all the way around. I called to have them repair this on a Saturday. I called again on Monday and Tuesday and Wednesday. Spoke to someone each time and was told someone would get back with me that same day. I sent pictures to help them see what happened. I understood that is was not under warrenty and that was fine. Thursday I called another company and within 10 minutes I had an estimate and an appointment. read more

Would highly recommend United Marble and Granite. I like them so much I keep coming back! This is the 2nd time I've used them. I shopped around before selecting United Marble and Granite and when other contractors told me they couldn't do something the way I wanted it, United Marble and Granite could!! Excellent customer service, huge selection, great prices and the installation guys were awesome. Everyone I came into contact with went above and beyond and made sure that the entire process, from beginning to end, exceeded my expectations. Thanks United Marble and Granite! read more

Absolute worst company . Buyer beware. I purchased granite countertops from Lowes and went through United Marble & Granite to select my slab and schedule the installation. They took an very long time to get the installation scheduled . Once the Granite that was installed I noticed that it was of a very low quality despite the price we paid for it and completely different in feel from the sample in Lowes. It has scratches all over it. I understand that not all granite is smooth but in less than a year it has already started to chip with normal maintenance. We contacted both Lowes and United Granite and they refuse to respond or return phone calls after months of trying to get this resolved. I believe they are just waiting until our warranty is up. I would suggest you go to any other company besides this one. read more

United Marble and Granite manufactured and installed a granite kitchen countertop. Their representative who measured for the new countertop and checked the existing countertop for levelness was very professional. He completed the work and told us our existing countertops were level enough to install the granite. The installation crew installed two of three pieces and said the existing countertops were ¾ inches off which prevented them from installing the third piece. We had the countertops checked and discovered they had installed the first two pieces of granite out of level. They also overworked (sanded too deep) the first seam badly. United Marble and Granite was very apologetic and stated they would make things right. They sent the same crew to install the third piece; fortunately they did a better (not great) job on the second seam but did nothing to fix the first seam. Very displeased with the overall quality of the stone cuts, polishing and installation. I would not use them again. read more

I don't know if there has been a change in management since the poor reviews from 2014 on here, but my experience was totally opposite. My local cabinet showroom uses United Marble & Granite. I have 72 sq.ft. of countertop that I wanted replaced. When United Marble had my favorite granite go on sale in December, she called me to tell me my dream granite was within my budget. I went up there on one of the coldest days, during the holiday season, to look at the slabs in person. They were very professional and courteous. I had to wait for the customer rep who handles my showroom to finish with another customer, and while I was waiting (at most 5 minutes) at least 3 people came to make sure I knew she would be with me shortly. They showed me the slabs outside, which involved moving some remnants so I could see the whole slab, and showed me around their fabricaction spaces and explained the entire process to me from templating, to the layout effort and digital photos they would provide, to the computerized cutting and finally installation. I had many questions about the layout and seams and the edges and even about individual granite characteristics. They took the time to explain everything to me. When the man came to template my counters, he arrived at the expected time, and he again answered every question I had, and worked with my husband to explain what we needed to do before installation and even helped investigate what my husband would have to do to the counters/cabiners . My counters were made and ready on time, and installed 7 days later as promised. The workmen were very experienced and very professional, and took their time to do the job right. Every question I had, they answered, every concern I had they addressed. read more