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    United MedTrans

    1.0 (4 reviews)

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    ACC Medlink

    ACC Medlink

    2.8(74 reviews)
    5.8 mi

    Our family recently used ACC Medlink to transport my mother from Texas to Virginia, and we could…read morenot have been more impressed. Evelyn was our primary point of contact throughout the planning process and helped coordinate all of the logistics. She made a complex and emotional situation feel manageable, always taking the time to answer our questions, provide guidance, and keep everything on track. Her responsiveness and attention to detail gave us confidence every step of the way. Linda, the RN on the transport team, was simply extraordinary. She cared for my mother with such compassion and professionalism, while keeping our family updated throughout the journey. Knowing my mom was in Linda's hands gave us tremendous peace of mind. When entrusting a loved one to a medical transport company, the people matter most. Evelyn and Linda represent the very best of ACC Medlink. We are deeply grateful for the care and support they provided and would recommend ACC Medlink without hesitation.

    DO NOT USE ACC Medlink We booked the transportation from Las Vegas to IL. I understood that if we…read morecancelled we would be responsible for the whole amount. What I did not understand was when my Uncle ended up back in the hospital and I needed to reschedule the date they considered that a cancelation and billed us the full amount. They have a 72 hour cancellation policy and I notified them they were on the way to the ER Via ambulance 65 hours ahead. They did agree to refund us some when we rebooked. Then they were supposed to pick my Aunt and Uncle up Friday night, meeting at the facility my Aunt was in. My husband had to wake his Uncle up at 9 pm to get there. Upon arrival my husband was informed they were having issues with the vehicle and would pick them up Saturday morning. They met Saturday morning and the van would not go over 60 miles an hour and they were going to meet another van and transfer them. What should have been a little over 24 hour trip ended up closer to 48 hours. My Aunt has severe dementia and my Uncle has the beginning of dementia along with other health issues. I had looked on the website and saw only good reviews. I did not think to look on your sight first. I will say the on board staff was amazing!

    Photos
    ACC Medlink - Jan, Dad and Driver Raul and Kacey

    Jan, Dad and Driver Raul and Kacey

    ACC Medlink - Snug as a Bug.

    Snug as a Bug.

    ACC Medlink - Our ride!

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    Our ride!

    United MedTrans - medicaltransportation - Updated July 2026

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