I called in desperation needing a company to flush the black tank in my RV. I explained to the customer service rep, who is on the east coast, that I had a possible clog and needed it cleared. She (Jennifer)assured me that they would "go in" and flush it out. She also said she'd call me back with a service date and take payment at that time. She did call back and left a message. I returned the call, requested to speak with Jennifer and was told by Samuel that he could take care of it. I made the payment over the phone and confirmed the date that Jennifer had left in her message, which would be 4 days later. On the date, no one showed up and at noon, I gave them another call and spoke with Tiffany who seemed confused and couldn't find my scheduled service, but assured me that she would contact them and get someone out to do the service. I called again at 5pm and was told to give the tech "the benefit of the doubt" and that they often ran late. He never showed, that was on a Friday. Three days later on Monday, as they wouldn't come out on a weekend, I called again, nice customer service, but, still it was 6 days since they took my payment! At around noon the tech calls me from outside of my house and tells me he cannot connect to my RV, doesn't have the right coupling, and also states that they don't go in to clear clogs, which is basically all I requested. I call the "call center" or "dispatch" as the tech called it, to request my $150. refund. I explained everything to the rep, and was told that it had to be submitted for approval. She said she would call me back. Later that afternoon, about 3 hours later, I called again, as I had not heard from them, and again was told that it is in operations hands for "review" . The following morning, Tuesday, I still hadn't heard from them, so I called back. I actually got Courtney the same person I spoke to initially about my refund. I was upset, but kept my cool and Courtney apologized and said she didn't want to call too early, and that the refund had been approved and it would take a "couple" of days to show up in my bank. I will add to this review upon receipt of my refund. I cannot refer this company to anyone here in Tacoma, and I would definitely not use them. I am also an event planner that uses porta potties on occasion, they will NOT be my go to read more
