Jesus W. and Victor kept me abreast of the project the entire time. They were quick, efficient,…read moreand completely approachable throughout. The company was thorough when helping me navigate the insurance claim fir damages and restoration. Bob Y

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

I went down in my crawlspace to investigate a rodent problem and found some sections of missing and…read moredamaged vapor barrier as well as some white mold. I hired H2O Away to remedy the situation. They sent some guys out. I checked the crawlspace afterwards and the work wasn't completed. After some back and forth they sent a different crew out. They also put a dehumidifier down there as agreed. Unfortunately the dehumidifier was pointless as the work still wasn't completed and the mold wasn't remedied. The original person I spoke to ghosted me but I found someone else to talk to. They offered to come out and try a third time but we agreed instead to terminate our business relationship and pay a discounted amount. I get that paying for staff and equipment costs money, but in the end I still paid about $2k for services that had approximately $0 value to me as I still needed to do the work myself. A contractor friend of mine said to be really careful about who you get to work in your crawlspace. Companies that work down there get the lowest paid, least qualified guys to do those undesirable jobs. As at my house, they often don't actually complete the work because most homeowners won't go down there to verify it was actually done. I am inclined to agree. I would guess that many of the positive reviews are from people who trusted that the work was done rather than verifying it themselves. The picture is from after their second visit. Stay way from H2O Away.

I called H20 Away when a pipe burst in my house. I didn't know what to do, so my insurance…read morerecommended I reach out to them. They did come really quickly, but all they did when they got there was mark what was wet. It was odd. This happened right before we went on vacation, and luckily they said they would be able to take care of it in the week we were out of town. In my mind- take care of it meant get everything fixed, I was so wrong. The day we were flying home, an HVAC guy we had never met or been in contact with called to say he could not install our heat because our house was such a mess. I was shocked and called H20 Away to see what had happened. Our coordinator was not in contact with the people who were at our house and had no idea. We ended up coming home from our trip to no heat, no water, and a house that looked like it had been torn up by animals. We had NO idea they were going to remove our shower, all of our cabinets and countertops, our stove, and our HVAC. This was all done without our knowledge. Our coordinator and scheduler never really knew what was happening inside the house, which was super challenging. The project took about a month, with barely any progress happening on each visit. We also had a different HVAC guy show up at 9:30 PM on a Tuesday. I called H20 away to ask about it and they said they gave him our door code and figured we wouldn't be home. WTF? This scared us. I was grateful they worked with our insurance directly, but they really misled us in terms of the scope of work, how long it would take, the quality of the work, etc. Our house is completely torn up. The contractor they recommended we work with to fix it has 2 stars on Yelp, so I will just be cutting contact with them going forward since our insurance has already paid them out (for an OBSCENE amount based on the work they did). The people are nice and they came over quickly, but the work itself as well as the communication and schedule was super disappointing.

I've now had the opportunity to work with Artemio from Aquamess twice, most recently during a water…read moreleakage emergency. Despite the late hour, he responded promptly and came out to assess the situation, helping us get our water back up and running quickly. What stands out most is his honesty and transparency. Artemio goes above and beyond what you would expect from a standard assessment--he takes the time to clearly explain the issue and walks you through your options. Even when the work may fall outside his scope, he is willing to offer helpful recommendations and point you in the right direction. His professionalism, responsiveness, and genuine willingness to help make him someone I would confidently recommend to others in need of reliable service.

Aquamess Restoration was great to work with when I found water damage in a closet on a Sunday…read more Artemio quickly responded to my inquiry with minutes and was out to assess the damage that same afternoon. He was professional, honest, courteous and took the time to explain what work was required. He also connected me to other professionals to repair the damage. Artemio even walked me through my homeowner's insurance claim, which made this whole process so easy. I greatly appreciate the work of Artemio and Aquamess Restoration and highly recommend their services!

I'm surprised to see that Certified Indoor has not yet received a Yelp review. This company is…read moreexcellent - A+ for customer service, follow-through, and workmanship! I had the pleasure of working with Randy. We needed repairs done in our master bathroom, where the roof had failed, and left a huge mold spot on our ceiling. The spores had also spread over time, and left a musty smell in the house. Randy was very professional, showed up on-time for our initial consultation, and honest about his assessment. Admittedly, it took us a couple of weeks before we reached out to schedule an appointment (life happens!), and we were pleasantly surprised that Randy was unavailable due to business travel regarding mold solutions - that's a man dedicated to his job! There ended up being a scheduling conflict with the original work day, but Randy called us to make sure we would be okay with the slight delay. He still finished the work well within our time frame, and we are thoroughly happy with the results! The ceiling looks great now and there's no more musty smell in the house!

From the owner: Certified Indoor Air has been serving the greater Thurston County area for over 20 years. With our…read moreholistic approach to remediation services; we deal with all three areas customers are concerned about: mitigation (Moisture), Remediation (mold/stain removal) and indoor air quality restoration proven with testing making your invisible concern, visible assurance. We prioritize your satisfaction and value your home as if it is ours!

I contacted the company due to toilet issues and they sent out Scott Thomas service technician on…read moreMonday the 16th and he advised us of what the problem might be and what he recommended to solve the issue he was not high pressure and we agreed to what needed done he said he could be out on the 3-18-26 he was here as he said he would and went right to work and let us know what was being done he was very very pleasant and respectful of our home and us and completed the job and told us to call if we had any further questions he gave me his card just a very good experience and that helps when you are having to put out so much money to get things fixed that have to be done. Denise W.

4872.75 for 4 ft of pole line. Over 1000.00 an hr…read more As a retired G.C/handy man in the yelm area for 10 years. I'm repulsed bye the price of the service done bye rotorooter. I had a leak in the line going to one of my B and Bs. And needed it fixed. I'm a full time caretaker now and can't leave my house for long. Bye the time there sales man came the water was terned off. found the leak exposed the line. Called at 1:00 Plummer was not out tell 5. Worked done 6:30. Thats just shy of 5000.00 for 4 foot of pole line 2 clamps. 2 barbs. Brake down of price was 450.00 for parts. For 20.00 in parts. That's a 2150% mark up 500.00 for equipment. Truck, shovel,shop vac. 2 tools. 3500.00 laber.... Plummer was boots on the ground for 1 1/2 hr. With drive time 3 hr. I do know that bid was for 5 ft of ground work. Any more would have add to the price. Had there been any more brakes in the line. Talked to manger just so you know there average cost is 1000.00 an hr. Plus tax equipment and parts. Also the plummer told my b and b guest that the filters where dirty is why the water was discolered resolting in a reimbursement for there stay. The water is discolered any time you turn water off on a well. Most times clears in 24 hr. Just wont to put this out there so some ones grandma dose not get fleeced bye this company. If you call around this should have been in the 1000.00 range.... even the sales man when talking to the Plummer was saying it was supper easy job. No rocks or roots. Already know where the leak is. Know what parts you need. Let my buyers remorse. Be your keep calling around. In the end find your local Plummer. Have more then on you can call. But if you need to call roto rooter know its bid work. And bid at 1000.00 an hr plus tax. Parts and equipment.

Paul and the crew at Ace Flood Response could not come more highly recommended. We had a…read moresignificant flood that impacted 80% of our home. The team was quick to respond to mitigate the water damage and they have been terrific through the restoration project. Do yourself a favor and call Paul and Ace Flood Response, first!

If you have any kind of water damage problem, do yourself a favor and hire this company!!!! Paul…read moreand his crew have been nothing short of a miracle! They are very communicative, quick to respond and have facilitated every part of this process, except the plumbing replacement. This included insulation being removed and replaced along with the vapor/water barrier, drying out of the floor after the damage extent was verified... working with Great Floors to skillfully install our new carpet... moving ALL of the furniture out and back after renting a pod for storage! Absolutely amazing job working hand in hand with our fabulous insurance company Farmers!!! Thank you all SOOO much!!!! Ace Flood Response are aces in our book!!!!

Getting replies from Bryant gave me reassurance that he was committed to getting the job done. I…read moreappreciated that after the work was done they cleaned up the area. That is not always the case. I felt that the price I was charged for the work was fair.

From the owner: At Olympic Home Improvement, we specialize in delivering high-quality home services tailored to…read moremeet your needs—big or small. Whether you're looking for expert handyman services, full-scale remodels, or targeted repairs, our skilled team is here to help. We offer a wide range of services including door installation, drywall repair, floor installation, siding installation and repair, window replacement, and damage restoration. With over 30 years of experience serving Grays Harbor and Thurston County, we pride ourselves on doing the job right the first time—on time and with your satisfaction as our top priority.

Overall, Super Attic Solutions has done an outstanding job from start to finish, and I'm happy to…read moreshare my experience. First, my work started with Tom, a great gentleman who showed up right on time, thoroughly inspected the house, gave me all the details, and walked me through the entire process with patience and clarity. He made sure I understood every step and worked hard to get me the best deal possible. His professionalism set the tone for the entire project. We then had two days of work scheduled. Both project managers, Eric and Greg, were wonderful people. They were attentive, communicative, and did their absolute best to keep everything running smoothly. I really appreciate how well they coordinated the work. The crew overall did a fantastic job -- they worked clean, were respectful of our home and space, and showed up on time every single day. You can tell they take pride in what they do. What truly sets Super Attic Solutions apart is their sense of ownership and level of commitment. They didn't just finish the job and walk away -- they followed up not once, but twice to make sure everything was top notch and that I was fully satisfied. That level of dedication and care is rare to find. You can tell this is a company that genuinely stands behind their work and treats every customer like they matter. For an $8,000 investment, that kind of commitment gives you real peace of mind. I would absolutely recommend Super Attic Solutions and will be using them again in the future. Five stars well deserved.

Giving 1 star because the crew that did the labor did well, and the service wont let you put 0…read morestars. We chose Super Attic Solutions based on their strong BBB rating, positive reviews, and the sales pitch that emphasized thorough follow‑up and post‑project support. We received three quotes for our attic and basement work; Super Attic Solutions was not the cheapest, but the promised inspections and customer care were the deciding factor for us. The crew that performed the work was respectful, efficient, and left the space clean. However, everything that happened after they left has been the opposite of what was promised. The sales rep assured us that an "inspector" would return a few weeks after completion to verify that: No rodents had re‑entered the home All work met code Any questions or concerns would be addressed He even mentioned a 6‑month follow‑up to ensure long‑term satisfaction. None of this happened. When I asked the project manager to walk the space with the crew, he was hesitant. I'm glad I insisted -- four ceiling lights were sealed incorrectly and left hanging an inch from the ceiling. I was told an "inspector" would come fix them, so the crew left and I was left with blue tape holding up my lights. A week later, our AC wouldn't shut off. I discovered the furnace (located in the attic) had been wrapped in insulation -- a fire hazard and not to code -- and no clear path had been left for HVAC access. When I called urgently, I was asked to send photos and then told a "supervisor with tons of experience" reviewed them and everything was fine. It wasn't. I had to pay an HVAC company to confirm the hazard, and only then was I told they might reimburse up to $500 because they didn't think they could send someone out. When the "inspector" finally arrived, they were not inspectors at all -- it was two members of the original crew. They fixed the lights (well no disrespect) and removed the insulation, from the furnace just laying on the air ducts. However, as we were communicating via technology translator, I could not get any answer to any questions and was told to call the office. Since then, I've left multiple messages through their AI system and sent two emails. I have given this company over 4 weeks to uphold the customer service they say they hold themselves to and I still haven't gotten a single phone call, let alone an "inspector" to look over the work, but they my check cashed. Bottom line: The initial work was fine, but the promised follow‑up and customer care simply do not exist. Once the crew leaves, you are on your own. For the price we paid and the safety risks involved, this company is not worth the money read less