I love this post office so much. I will literally go out of my way to go here instead of somewhere…read moreelse. Miss Tandy especially has always been so nice to me, and the atmosphere has always been positive!

I wish I could give NO STARS! This postal delivery service is AWFUL! I just found a package of…read moremine, wet, left in the rain. I have a covered porch but they don't use it. I've contacted their postmaster, USPS IG, still inferior service.

--100 stars. I can no longer have my check mailed to my house as my neighbor keeps getting them. I…read morehave to drive 40 min one way to pick it up twice a month. They are constantly putting the wrong mail in boxes, leaving packages in weird places (at the end of my porch nowhere near the door in a bush or behind my car which is parked in a covered carport and I cannot see the packages). The most recent said that no one was home to sign for a package at 12:40 when I was home until after 2pm that day, said they left a notice which they did not so I can only assume that they tried to leave it at the wrong address (my address is on my front porch in large numbers) or they are just saying that because they didn't want to deliver it. The only way I know this is I checked the tracking as it was supposed to be here no later than today. The notes were on the tracking page. I give them a negative 100 stars!

I had ordered supplies for my classroom and they were supposed to be delivered by UPS to my house…read more On Saturday I tracked my shipment via the UPS website and found out that my box had been delivered to the post office. I quickly went to the post office hoping someone might still be there, it was approximately 10:30 am and my local post office does not have lobby hours on Saturday. I was able to get in touch with a clerk and he was able to check out my boxes to me. I am so grateful that he went beyond customer service to help me out. I was able to get my items to my classroom over the weekend thanks to him! Outstanding customer service.

I send a package out thru this g.s.p.s.last week and get this not only was it late it had been…read moreopened and yes it was taped up good so I would hesitate to send anything of real value thru this wonderful g.s.p.o.

I have lived here for seven years and it is in unbelievable as to how bad this postal service is…read more I have had so much trouble getting my packages. It's so tiring. I have to talk to them more than I do some of my own family. And they act like it is such an inconvenience to them to have to correct their mistakes.

Best service ever. I was expecting a package which got sent to the wrong city, then disappeared…read more Waylon worked with me for two weeks and finally located package, drove to that city and picked it up and brought it back with him. He then called me and told to come pick it up. So thankful. I don't know any other postal worker who would have done that.

Ms Tina was very helpful. I couldn't find my package she called me very quickly after I submitted…read morethat it was lost. It ended up being at the neighbors but she was still very helpful.

SULPHUR SPRINGS post office has terrible customer service. The postman gets my mail wrong all the…read moretime. I get others mail and they get mine. My packages get delivered to other houses. It's awful. They NEVER answer their phone. I live a ways from there and I have to go all the way down there to get my questions answered on where certain mail is that was supposed to be delivered to me. I ask the mgr why no one answers the phone and he NEVER knows why. They are a mess. For me any ways!

I am a teacher trying to get out prizes in the mail to my second graders as they reach their online…read moregoals. My hometown post office lady wouldn't help me and was very short and annoyed with all the customers. I know this Covoid 19 is a crazy time, but still, you should be nice and helpful to one another. My friend said to try the Mabank post office. I did! Kyleen was my person and she was so patient with me, hearing what I was needing to do and helping me with each package and how to get it out to each student at the right time. She even picked out special postage for the boys and the girls!! Their entire staff was smiling and friendly, in spite of all the craziness on the world and being very busy. Kyleen was wonderful and her help will make my second graders happy when they get their prizes in the mail! Kyleen- you are SUPER! Thank YOU for being you!

I didn't actually go inside the building, since I came after hours. All I did was drop off a small…read morepackage into the larger drop-off mailbox outside in the parking lot, since this package was still too big for the standard mailbox slit. The parking lot & entrance(s) & exit(s) may have been confusing for someone who had never been there. But if needed, I wouldn't mind going back there again, maybe even to check out the inside of it.

I came here looking to renew my passport. They don't do passport stuff here, but they weren't too…read morebusy, so they told me some nearby places that did passports. One was a USPS office in Tyler, & even closer was at the District Clerk's office on the second floor of the Henderson County courthouse building. They were incredibly helpful & friendly in helping direct me to a place that does passport services.

Prompt service. Friendly informative clerks. Very helpful…read more The office clerks are very helpful and if there is a line of customers - the line moves quickly. Usually a short wait.