I had ordered supplies for my classroom and they were supposed to be delivered by UPS to my house…read more On Saturday I tracked my shipment via the UPS website and found out that my box had been delivered to the post office. I quickly went to the post office hoping someone might still be there, it was approximately 10:30 am and my local post office does not have lobby hours on Saturday. I was able to get in touch with a clerk and he was able to check out my boxes to me. I am so grateful that he went beyond customer service to help me out. I was able to get my items to my classroom over the weekend thanks to him! Outstanding customer service.

This store is so convenient to have in Mineola! I drive from Winnsboro (a 30-minute ride) to have…read morethese fine people pack and/or ship for me. They wrapped a huge antique mahogany rocker for me to ship long-distance, and the chair arrived in perfect condition. They are also friendly and efficient. I highly recommend BoxCar in Mineola!

On 02-12-2026 I took my package to BoxCar Shipping with a Prepaid Fedex Label containing very…read moreimportant and senstive information for a client. Staff at BoxCar received my box and I received a printed receipt. I left the building feeling confident that my package was in good hands and that my client would receive it in a couple of days. In approximately 1 week my client called and asked about the package that had not been received so I looked up the tracking number on the Fedex website. To my dismay I found that Fedex had no record of picking up my package at BoxCar. I called BoxCar and a young man informed me that occasionally boxes were picked up by the wrong carrier and that often it took as long as two weeks for those packages to be returned to BoxCar. Apparently there is no system or supervision at BoxCar to ensure that the correct carrier picks up the correct package. It is now two weeks and 1 day since my package has been lost by BoxCar. This contained documents which, in the wrong hands, could easily be used for the purpose of Identity Theft and as of this date I have no idea what type of repercussions my client will suffer as a result of carelessness on the part of BoxCar staff. It isi also interesting to note that the website shown on Yelp and also on my BoxCar receipt does not exist or is not accessible. I am now driving to Tyler from Mineola when I have important documents to mail. Fedex has an Office there and does not offer services to other carriers. It takes considerable time to do this but at lease now I can sleep nights.

Good: is clean,…read more Bad: they really need more cashiers only 2 during holidays ‍ loooong lines.!!!

I've been mailing cards to my parents for over 35 years and the post office can no longer get the…read morecards from Tyler to Mineola in a timely manner. This is a 29 mile trip and the cards either don't arrive, or take 4 or more days to get there. WTH?!? You keep raising prices while your service continues to deteriorate! YOU are what is wrong with the government and why you no longer have the trust of your patrons! You want more money for a job you don't even do anymore!

Best service ever. I was expecting a package which got sent to the wrong city, then disappeared…read more Waylon worked with me for two weeks and finally located package, drove to that city and picked it up and brought it back with him. He then called me and told to come pick it up. So thankful. I don't know any other postal worker who would have done that.

Very disappointed government employees act the way they do here. I came in to pick up packages IN…read moreMY NAME and I had my valid ID, but they turned me away because it didn't say Texas? It's the holidays, I am here visiting family and we had packages coming in and it's pretty ridiculous they wouldn't give me my property. Someone needs to come in and evaluate these employees. Customer service is non-existent. Instead of saying "Oh I'm sorry, let me help you get your package!" The other people we dealt with has the audacity to say "Well it wasn't me that turned her away." ??? My grandma had to come down to show her ID to get my package which makes no sense. These employees should be fired, and a new staff needs to be brought in. Absolutely unacceptable behavior. I will be calling corporate.

Customer service is horrible. They are very snappy, and not accommodating at all. I have a hard…read moretime with any type of business that has no competition such as a city's post office, because there is no demand for customer service- the customer service can be horrible and no one is going to jump ship because obviously, there is only one post office in the city. The people that work here are rude, and come across very arrogant anytime you ask them a question about anything. Not impressed.

Been ringing bell for last 20. + minutes every three or so mins. no one has acknowledged or…read moregreeted. just staring at a locked door. can here people talking and laughing and loading.

No one will answer the phone and the mailman doesn't understand how to deliver a package to the…read morelisted address

What do you know, I'm at yet another post office! And a pretty darn good one. I was happy to find…read morethat it was close to the hotel I was staying at in Tyler while working there for the week. Favor ain't fair! The staff was friendly and efficient, and I was on my merry way in no time. So glad I was able to ship items while out of town. Thanks!

I have my place for another month but went ahead and out in a change of address and paid to have my…read moremail forwarded. A package was returned because they said I left no forwarding address. This is wrong. Also if they would have checked with my landlord they would have known that I have not moved yet.

I love this post office so much. I will literally go out of my way to go here instead of somewhere…read moreelse. Miss Tandy especially has always been so nice to me, and the atmosphere has always been positive!