The place is packed. Employees busy talking to each other. All I needed to do is drop off package…read moreand get a receipt. So did most in line. But for the 5 th time your scanner in lobby was down and unable to print. NEED PAPER??? NEED FIXING????. Moved here five years ago and this is the most unmanned slowest postal office I have ever been to. My mail people who deliver mail are awesome. But for the size of Lafayette this is ridiculous. Faster service more people stepping up to help at about any other post office. 4 counters with only one person manning. This makes the second time in a week. A lady did come out and help she saw where machine could not print.went to other and scanned. Then got it to print lady standing behind me said good maybe this time it will work, it never works here. I did not stay to see......check your machines, when there is a line have people come from back to help. Lafayette deserves a top notched postal service. If other postal services don't have long waits and better qualified people to help man the desks. Lafayette should as well."'

The counter clerks are all very friendly and helpful. The lobby is open 24/7 and you can buy…read morepostage for letters and packages at a self-serve machine, and almost all the time it's working.

Always very helpful staff here. Even if there is a line it moves pretty quickly. Plenty of parking…read moreand there is a good supply of shipping materials if you need it.

The hours for the passport place SUCK especially if your child is school age or you have a job…read more.. But the post office part is pretty nice. Usually a line but they seem to have several people working so that's nice. The guy I had today was overly helpful and id rather have that than a jerk.

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!

The staff is always very nice and helpful. I never have to wait very long in line and they are…read morealways able to answer any questions I have. Great service!

Fantastic branch. Clean, effiicient, fast knowledgeable service…read more US postal service is totally underrated. Use the mails, use your post office, its one of the few federal services the average person really benefits from having. I have sent tens of thousands of letters in my life and I think they lost maybe 2. If you compared this to the hassle of lost and misdirected emails, there is hardly any comparison for accuracy. Email is cheap and fast, but if you want a nice well done communication that can be most reliably received and archived, letter mail is hard to beat.

This USPS location is very convenient. The employees are usually helpful and the inside remains…read moreopen with many automated services even after their office hours. You are able to drop-off mail and packages, purchase postage via the kiosk complete with a scale to measure and weigh items to be shipped, and access your P.O. boxes. It is kept very neat and orderly at all times.

Very clean and easy to use. Great parking and self service machines make it very easy to get in and…read moreout.

I don't often review Post Offices but definitely needed to give some love to the South Bend post…read moreoffice. The employees there were super helpful and polite. I had some questions and they went out of their way to find answers. Also it was very clean and worked efficiently. Not much else to say other than this post office had all I needed and more.

Clean and efficient. Good job south bend. Very rarely busy and it's located in downtown. I agree…read morethat the entrance is a tad confusing... who the hell designed it like that... If you are an ND student, there's no need to come here unless you live way off campus. There's a post office on campus over by grace hall and the fire station... around that area, close to the east gate.

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.