I was over in Carmel and needed to mail a few things. I was surprised to find the post office so…read morenear, but hidden among medical buildings. The building is typical U.S. grade 1980's style, maybe a little bigger than others. There are nice work areas to prep packages, several self service stations, shipping supplies and gift cards for sale. The place is clean inside. Like most post offices, there was only one clerk working, so the line was long......and slow. Post offices boxes are around the corner separated into several bays. A cool antique scale is out on a table. There was plenty of parking in the dedicated lot.

I really appreciate the self serve kiosks here where you can weigh packages, print labels, and buy…read morepostage without the need to stand in a long line. Usually I am able to use the self serve kiosks but occasionally I have to wait in the line. And the line can be very long, and very slow. One serious issue with this location that the mailboxes in front with the drive thru access are often full. I've seen both mailboxes completely stuffed with mail sticking out of the slot. Once it was raining hard and I could see mail stuffed inside that was getting wet. I don't ever drop my mail in the outside boxes anymore because they definitely don't collect the mail often enough. So I park and go inside to mail my letters.

Great post office, great service, good area......but the construction.....there is not a way to…read moreenter from Pleasant Street. You have to go north on 37 and come back or find a work around to come from the north side and come back south. So basically get to 19th street on the north side and come south. The only way to get there. It's not the post office's fault but still affects the accessibility of the post office.

So, after 4 trips to the post office, I have officially filed passport applications for all members…read moreof my family (household). On our first trip, we had an appointment and all of the supporting documentation outlined on the application and online, but we were told by Brady that we'd need an additional piece of information that was not listed. He came off as extremely knowledgeable and familiar with the process, so we took his word for it. Before even leaving the station, I'd received (via email) the necessary documentation, however we had no way of printing it there. Brady advised us that he was booked full for the rest of that day, but that I should come back with that documentation for my daughter's application and they'd get us taken care of. That was on Friday, 7/15/22. The next day, I went online to schedule another appointment, however there was an issue with the scheduler on the website. I went through all the steps, but did not receive confirmation that my appointment was booked. The appointment was for 7/20/22 at 10:45am, but I did not receive the confirmation email until 7/20/22 at 5:23pm. I walked into the location the next day (7/21/22) in hopes that I could be helped without an appointment. I was turned away. I tried, to no avail, to drop Brady's name and to mention the issue with the scheduler, but it didn't matter. They wouldn't help me. Today, I returned with all documentation, an appointment AND Brady was there!!! But guess what?! I didn't bring my child....duh, Kandice, they aren't going to issue a passport if the individual (even a minor) isn't present. I did all the steps required during my appointment time and Brady promised that he'd do his best to accommodate me if I returned with my daughter, although he was booked full for the rest of the afternoon. I scheduled an appointment for Thursday (the next available), but told him I'd return and wait today if I had to. On visit #4, which was my second for the day, I was able to complete the task. He had an appointment going and another couple on standby (no appointment), but he worked us in and got us taken care of. I really appreciated his extra effort and understanding. We need more people like him working in customer service positions! You can tell he cares about his job and the service that he is providing!!!

I needed a photo for my expedited passport application following a name change. I tried to use my…read moreold passport photo, but they do not allow that if the photo is over 6 months old (word to the wise). I made an appointment and arrived to find that the photo would be taken directly to the right of the counter while they continued to assist other customers. Can you say cringe?! I moved to stand against the white wall as the representative produced a tiny digital camera and insert the batteries (smart). He apologized that he'd have to get REALLY close in order to take the photo. It was so awkward. Could he not have stood at a distance and utilized the zoom function? I'm not sure, but the photo was not good. I'm contemplating on whether or not to use it. I don't utilize my passport as often as my driver's license, but I will have it for a while, so there's that. I also had a new DL photo taken today, but with their very sophisticated camera set-up the photo came out much better. I had used Google to look up the cost at UPS versus other places that offer them and they were the second cheapest. As it turns out, the pricing shown was inaccurate (thank you Google AI for that very wrong information). The cost was about double what I expected to pay. When I made the appointment online, no cost was shown or confirmed, but I'm sure that this information can be found on their website. Honestly, it was an afterthought for me. I just needed an up-to-date photo ASAP. The representative was kind and quick, although he kept apologizing for the printer and how long it takes. I was in and out in under 15 minutes.

Good convenient location but the service is half and half. If the manager is standing near the…read morecounter things go smoothly and there are a couple employees that really stay on top of providing good service, but during this visit I had a drop off for a return and during the middle of helping me the rep hopped in a conversation about sports betting with the next counter. Very frustrating since I was in a hurry.

I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

Great service! Ray was awesome help and very friendly. Needed printing and it was super quick.read more

Came in the other day and was having some trouble and super nice gentleman Ryan helped me resolve…read moremy problem in no time.

I just went in with a damaged passport and Oscar(supervisor) happened to be working the passport…read moreservices and not only did he help me fill out the necessary paperwork, he helped me get my fees waived when I didn't even know that was possible. I read online at travel.state.gov that I was going to need to pay for a new passport, but Oscar walked me through the steps I needed to help waive my fees. Oscar Diaz, what an angel you are. Thank you so much for your patience and assistance!!

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

Friendly, natural and understanding, love the Zionsville United States Post Office. Don M.read more

A few months ago, I had a missing package at the warehouse in Indianapolis that is having all the…read moreissues. I had great service with the Zionsville post office and was very helpful. I got my package shortly after reporting it missing. Recently, I have another missing package currently and I've had terrible service with the Zionsville post office. Very unhelpful!

i came in on Monday June 1 2026 Nora branch. It was evening . I bought 10 or 12 stamps with my…read moreinsurance Benefit card I am short blonde hair . I have Ms and I'm forgetful at times the stamps had sunflowers. The man who served me was Africa American man and he was serving another younger man when I first got there, he was African American also. I left my stamps on the counter. I have no transportation it's hard to get a ride. Would you take one of my stamps and mail them to me please? Debbe Bair Shine 10952 N College Ave Carmel IN. My number is (317) 523-2123 call me and let me know if you can do this. Thank you so much. Debbe Bair

Hoping this is the address of Nora post office. I opened a case as I was not receiving my mail…read more They got back with me immediately. Jennifer who I spoke with was very helpful. Hopefully things will be resolved. Thank you.

I want to say I had a great experience with Whitestown post office, not the actual mailman/woman. I…read morewas expecting a package and it never arrived. I got USPS updates that said it was delivered back to the post office. Im guessing because the mailman didn't want to walk it to my door. Grrr. So the next day I went to the post office and the lady was so kind and helpful. I gave her my tracking number and she walked away. Periodically she'd walk back out and say I'm still looking, but she spent at least 30 minutes searching and found it! Apparently, when the mailman had brought it back the day before they put it in the wrong spot for returned packages. I didnt get the womans name at the post office who went out of her way to search but I am appreciative.

I've called all day and yet not a single person answered. Your hours are a joke almost as much as…read moreyour delivery service. My son's drivers license was shown on my dashboard but was never delivered. This is typically the case of our poor service.