If you don't want to do your job, that's not the customer's problem…read more I've been coming to this post office regularly and have never felt the need to leave a review before, but today's experience was unacceptable. I came in for a simple transaction and said hello when I walked in. Instead of being greeted professionally, the employee looked at me with a blank, lifeless expression, as if I didn't exist, and simply told me to wait, even though there was no one else there. She gave me a condescending attitude and made me feel as though I didn't know what I was doing. When it was finally my turn, she seemed more interested in avoiding the transaction than helping me and told me I could just use the kiosk instead. Customer service requires basic respect and professionalism, and unfortunately I experienced neither today. Customers should not be made to feel unwelcome or disrespected for simply asking for assistance. Very disappointing experience. I think her name was Tanisha I barely remember

Self service kiosk machine works but they locked the package dropoff. Whats the use of "24" hour…read morelisting but they lock the dropoff on holidays and weekends.

I went in to complete a passport for my child who is under age, and although the website says…read morewalk-ins are welcome, they are NOT on Saturdays. A Middle Aged + woman with short grayish hair was not only unhelpful with information on when I could come back, but was downright rude and unprofessional. This is one of many times I've encountered her and have had her be rude to me and other people as well. Unfortunately this is the only location in the area that can accommodate me, otherwise I'd go somewhere else. Avoid at all costs!

Joanne was sooo helpful. We came in as a family to get passports. She was very patient, helpful,…read moreand provided great customer service. Thank you Joanne!!!

Always very helpful, polite and friendly. They do a wonderful job. I send packages at the…read moreholidays to relatives out of state and have never experienced problems.

This post office is small and has limited parking...but the postal staff that work there are…read moreprofessional, patient, friendly and willing to help. There is parking in the back with access to a stairwell that leads to the front, but it is not identified with signage.

Terrible with contact ! And screw up our mail !!! And when u call them u can't even get an answer…read more ! Are there really people inside working ????

This is NOT a post office store. This is a USPS HUB. Do NOT go there to get stamps or send off…read morepackages!

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

This is the post office location that I utilize most often as it is close to my work. This post…read moreoffice always has way less traffic and the employees are super friendly. I say that because I have been to some other post office locations with miserable employees! But I highly recommend this place as they are super helpful and imformative and always look out for you by offering the most efficient and cost effective ways to ship. Today I went in for a book of stamps and was in and out within two minutes. Thanks for the great service!

So clean and nice- they will tape your box/envelope for free. I have legitimately never been in a…read morepost office that does that. I didn't need the service, but noticed other customers received it. Super nice employees, Nick was cool! Will definitely be back and open a PO Box.

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

UPDATE: Had to come ship a package in person and once again, still slow as ever. Waited in line for…read more25 minutes. Guess when you work for USPS there's no need for accountability. Awful. Hate having to come drop off and ship any packages. The staff is very slow, including sauntering around. Waited 20 minutes to ship a package while the employees literally wandered around and were joking laughing with each other and only 2 people were at the registers.

I was supposed to have received a package on saturday May 30th at 246pm. I have the the mailman on…read morecamera scanning something next to my car and not in front of the mailbox like he said. AND, Just because he scanned a package does not mean he ACTUALLY put the package in the mailbox. I needed that package for eye surgery. And the post office told me, Oh well, there is nothing they could do because the mailman scanned the package. and the mailman said he scanned the package but didnt say he put it in the box.

Customer service. Had an appointment to get passports for my wife myself and my 3 children the…read morewoman helping us was too busy looking at paperwork to help most of the time. After she took our photos we were standing at the counter when she told me "take your children over there I have no room " all though there's a 4' deep countertop separating us. My 13 year old daughter wanted to stay with my wife because she is a very Inquisitive young lady the woman behind the counter insisted multiple times for her to back away from the countertop for some unknown reason. Just rude