The Burtonsville Post Office is truly amazing. I went in to open a business PO Box, and Ndia and…read moreMinaz were wonderful. They explained the service with so much patience. I had visited another location previously where the staff was rude, but the Burtonsville team provided excellent customer service. I really appreciate their professionalism!

Is it weird to have a favorite post office?! Yes, I'm weird like that because this is my favorite…read morelocation when I need to go to one. It's also close by, so that might have something to do with it. The employees here are nice and friendly. Special thanks to Ray, who always makes the experience a good one! Even if I don't go to him, I've observed his interactions with customers! Thank you!

Would give zero stars if possible. An older woman with straight brown hair and glasses wasted my…read moretime by instructing me to leave and return with my package after assuring me she would print my shipping label. When I returned 25 minutes later exactly as instructed, she abruptly claimed she was unable to ship the package and responded with an unnecessarily rude, dismissive attitude instead of taking accountability for the misinformation she gave me. The lack of communication and unnecessary attitude completely changed what had otherwise been a positive experience. Customer service should not make people feel like an inconvenience for following the exact instructions they were given.

I feel bad about blasting a post office, as they're struggling to stay afloat. But man, this place…read morehas rude staff and terrible hours. I've had less than friendly encounters there before, but today took the cake. I walked into a dark room 15 minutes after they opened. I stood there for a few minutes while a woman was on her phone talking to her friend, dropping f-words like commas. An alarm went off, she walked by me, completely ignored me, shut it off, and slammed a door. Finally she took a break to tell me they were closed. I asked "Didn't you open at 11?" She snapped, "Yeah, well, I got here late." They're only open 5 hours a day. If you can't put on a fake customer service smile for 5 hours in a mostly empty location, maybe you're not ready for a job in customer service.

I have been waiting for a replacement MVA document for which I have to sign. The Lanham office…read moreSAYS it tried to deliver on March 22 but I was home all day and NO ONE knocked or rang the bell. They also did not leave a note. Then they claimed that they attempted delivery on Sunday March 23. I was at a scheduled MRI and had been told BY THE DMV that the earliest attempted delivery would be Monday, March 24 so I thought I could attend my MRI without missing a delivery. However, if I had been told that they would be here Sunday, I could have rescheduled the MRI despite being in intense pain. Yesterday, Monday, again -no delivery. Today I went to the website but it was a horrible experience. Their system asked for the tracking number but I was cut off after in putting only half the numbers on my phone keypad. I tried several times and I KNOW I had the correct number. Later, I went to my porch and found mail, including a notice that the Lanham carrier could not deliver and "were sorry they missed me." They did NOT miss me. I have been near the front door all day. The carrier made NO attempt to see if anyone was home - did not knock or ring the bell - just left the stupid note. I requested an investigation via the main post office about HOW to get my package but that was before the carrier put delivery notice put in my mail box. What is wrong with the Lanham Post Office that the carrier will not due her damn job and knock or ring the bell so an old lady can get her important MVA document???? How much effort does it take to ring a bell or knock on the damn door????

I have no idea why or even how this post office location is still open to the public, the…read morerepresentative there, specially the female responsible for handling passport request/ applications, is extremely unprofessional with no costumer relations skill. This location has the most incompetent staff, and supervisor that over looks the complaints from costumers pertaining to the staff disrespectful manners.

The one place I really hate to go is the post office. If I have my mail delivered to my apartment I…read morereally do not want to go to the post office unless it is a dire emergency. That's how I ended up here. My work decided that they were going to send me my first paycheck via snail mail instead of direct depositing it. Odd. I go to my mailbox and there is no paycheck, instead there was a slip left stating that they "attempted" to deliver it to me. OK, how did you go about this? See, I work from home a few days a week, especially on Fridays when, say, a paycheck would arrive. My work area is not far from my door and not a single knock occurred the whole eight hours I was working from home. Who did you attempt to deliver this to? Were you in the right building, right floor, right door? I get my slip and now have to figure out where the post office even is. Pull in here and it's one of those older non-descript buildings that look more like an old storage building than a post office. Parking is wonky. Inside is very dimly lit, almost feels like you are in an abandoned building. Despite all this, the employees were actually helpful and pleasant for me. Walked up to the counter, handed over my signed slip and finally had my paycheck in hand. Walking out of here I feel as if you were being welcomed back out into the land of the living.

The service is TERRIBLE! Calling this post Office is USELESS as they don't answer their phone! I've…read morehad this experience numerous times. Other Post Offices in this area are much easier to deal with. The North College Park Post Office doesn't know what "service" means and they don't do anything that comes even close to "service"! I realize most post offices have problems but, from my experience, this post office far exceeds the number of problems of other post offices in the same area!

I went on a Wednesday around noon. I had zero wait. One patron had just left, and one came in…read moreafter me. There is just one cashier. I only needed to mail a small package and I had no idea what first class postage would cost. The counter person was personable and asked perfunctory questions. I was in and out. Maybe because of COVID and a pending snowstorm, people had other places to be. I like the old brick building. There is ample ( more than necessary) unlike the new Silver Spring post office near me, which has no parking lot.

I usually don't review places like post offices, but this is an exception. I come here all the…read moretime, and I fail to write a review on the customer service. But today, I won't leave the parking lot until I do. I've been coming to this location for a couple years now and NINO is the best postal worker I've ever encountered. I made it a point to look at his name tag today so I could address him properly from now on. I'm sorry that it took this long. Nino is super pleasant, great attitude, and willing to assist to get your items shipped the best and most efficient way possible!! I appreciate that as other post offices I've visited don't give you options unless you ask. Thank you Nino for your excellent customer service. I need you to stay here forever!

It's like the employees here are having a contest to see who can work the slowest. No wonder FedEx…read moreand UPS are so successful and necessary Ok. Here is an update. I have been to the Laurel Post Office a few times since my first review. My more recent experiences have been much better. Long lines move faster now. They are doing a great job, especially during COVID.

Lost important mail with tracking on it and I was asked by the Postmaster of that post office to…read morewait in the lobby to see if he could find it after one hour he never came back to the lobby they acted very unprofessional and that was rude afterwards I was told by one of the employees to get the sender to resend the letter again. That's a joke