I'm not sure why this post office has such a low rating, because it's my favorite! I used to…read moreexclusively go to the Lake Drive location, but it's just too small and crowded. The 3 Mile location is much larger, with a big parking lot that's easy to navigate. The past two times I've visited I've only had to wait a couple of minutes and my experience was quick and friendly. This location seems to be better staffed than the Lake Drive one, which is great since the Lake Drive location usually has a long line. The past two times I've visited here, there have been three people working, when I only ever see one or two people working at the Lake Drive post office. There is a drive-up mailbox outside this location which is much more convenient than the mailbox at Lake Drive since you have to park and get out of your car to access it. The parking lot is free here, but if it's full I'm not sure what your options are as I don't believe you can park on 3 Mile. I've never seen the parking lot full here, though. I will continue to use this post office as it's conveniently located, much less of a hassle to park and access, and has consistently been a quick and enjoyable experience.

Every time I am here the staff is pleasant and efficient. The location is clean and the drop box is…read morehuge for packages already labeled that don't need a teller to scan them.

This post office is terrible. The staff treats customers as if we should be aware of ALL shipping…read morerequirements, know where packaging material within the lobby is, and basically just shouldn't have any questions at all. As if we are the ones who work there every day. They are rude and condescending. I try to get as much information as I can online before I go here, to try and reduce how rude whoever is working at the desk will be. Basically unless you have a pre-printed, pre-paid label and have everything packed up and ready to go it's not going to be an easy time. One time I needed to tape a package shut. I know I've done that at other post offices before and it's never been an issue. The man behind the counter was so rude. I can understand if that's not something they do, or if they aren't able to tape things for customers, but there was absolutely no reason to be rude about it. In that instance I ended up going home, taping the package, and going back later. It's not the first time I've gone home to fix or change something to avoid having to pay more there. Bring your own tape. Bring your own scissors. Bring your own pens. There was one employee who was very pleasant, but I haven't seen her there in a long time. Which is unfortunate since every other employee I've had to interact with seems to be on a mission to make peoples' lives more difficult. Go to a different location if you can. The folks working in the downtown Rockford location are much more pleasant.

We applied to get a passport for our child at this post office. They did not sign the form, so we…read morehad to return another day, again taking time off from work. This time, the man was passive aggressive, and did not want to sign the form in front of us. It was only after we insisted that we witness his signature, that he signed. It's so frustrating that they made a mistake and instead of apologizing, acted like it was our fault and refused to correct the mistake. No wonder the post office is failing.

I so enjoy going to this post office in West Olive Mi. the manager Gary? is always so friendly and…read moreis able to answer all my questions. I appreciate all their hard work, especially during this difficult time. Mary Harberts

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.

Called to ask about the informed delivery and was RUDELY told by gentleman that answered phone that…read moreI obviously didn't read the email correctly, because then I'd see it says it's in the system and not it's supposed to be in the mail box today. Was basically treated like shit because I dared to ask a question.

Super friendly and efficient. Recommend highly - couldn't ask for a better post office...read more

I've been coming to this Post Office for twenty plus years. I can tell you, they are fast, very…read moreknowledgeable and pleasant always. I recently had a problem with applying for a refund for lost money order. They were very helpful in telling me the process to recover. Over the holidays, I've waited many times in a line that moves!! Thank you to all clerks!!

Best post office around! The girls are friendly & efficient! Miss seeing Rick, but happy retirement…read moreto him.

Still better than the 44th street location, but now they only have one man doing customer service…read morewho can barely speak English and has to wear a mask (without covering his nose). Most people cannot understand what he says (because of the mask and/or his accent), and with increases the time it used to take to drop off things to be mailed. It is sad that the new lady that was here the last time I dropped off stuff is not working the counter as she did a great job of keeping things moving along.

Hussein was very helpful and patient to everyone who walked through the door and made my package…read morereturn a pleasant experience!

Located in the small village of Stanwood, this has to be one of the nicest and friendliest post…read moreoffices I have been too. They generally have no lines and the clerks are really nice and like to make small talk. The facility is very clean. Parking is tight but you'd expect that from a small place.

Well, I'm Retired from the U. S. Postal Service since 2013, after 33.5 yrs. I have never seen…read moreCustomer Service so grand as here. Not Even Chicago can Hold A Candle to the Dedication and Respect these Employees shown towards Me and Other Customer's waiting to be served in This Lobby. Hallelujah hallelujah Glorrry. Great Job!!!

DO NOT DROP UR PACKAGES OFF HERE!!!!! I had dropped off a package worth over $200 here about a…read moremonth ago and have yet to receive tracking or any information about the package. I went back to see if they could tell me anything and the people there were very rude about it and were acting like I made a mistake. Save yourself time and go to a different post office any of them but this one

I came in around 4:30-5pm yesterday to send two international packages to my boyfriend who is in…read morethe army gone on a year long deployment. The clerk that helped me was so incredibly rude to me, and made me feel so terrible for having two international packages because apparently they take a long time to process. He was yelling at me and telling the customers who were coming in after me that they had to wait because I had brought in two international packages and that it was my fault they were waiting and not his fault. Every single time another customer would come in, he would yell and tell them that it was going to be a really long wait because "this girl" has two international packages to send out. He told me I was making him "suffer" by having two packages sent internationally. When I apologized for having two international packages and for it taking a little longer, he told me "don't apologize to me, apologize to THEM for making them wait!" and pointed to the customers behind me in line. I then turned to them at this point, told them how sorry I was for making them wait in tears. I have NEVER in my life felt so horribly at the hand of a complete stranger. I went to the location on the corner of Monroe and Michigan in Grand Rapids, and I was helped by a tall, caucasian guy with glasses and a receding hairline. On my receipt, it was clerk #4 but I don't know if that was a number specific to him or the register we were at. The way he spoke to me was ABSOLUTELY unacceptable. All because I wanted my boyfriend to have a piece of home during Christmas while he is ACROSS THE WORLD fighting for our freedom. This is the 2nd time I've been to this location and helped by this man and made me feel horrible for brining in a care package. I have also watched him berate an elderly woman for asking if a package would be mailed by a specific date and her walking out. If he spoke this way to me, he is definitely speaking like this to others as well and that is absolutely atrocious.