The staff are so nice! And they're very knowledgeable. I leave feeling good every time I go there.read more

I think this is a nice post office, and a good place to get stamps. They do seem a little short…read morestaffed but that's the new normal for the USPS. I recently came back from some international travels and I'm one of the few people who still send postcards. Postcards I send from USA locations: 100% delivery within a couple of days. Postcards I send from anywhere else in the world: 80% or less within two weeks. Kentwood is a part of the best postal service in the world. But it's also an inefficient government bureaucracy run by Congress and an appointee whose job was to destroy operations. From what I've seen, the people working here on the front lines are nice and competent.

Nice desk staff, terrible supervisors. Always a nightmare to park here, East Town business…read morecustomers clog the lot, making it next to impossible to find a parking spot during business hours. Grand Rapids police and postal staff do nothing to address the situation. PO Boxes only accessible during business hours, not very convenient or customer friendly. No automated shipping kiosk. In addition, supervisors shift blame to consumers when their staff continue to deposit mail in a private mailbox when all mail is supposed to be going to a PO Box that I pay several hundred dollars a year for.

This post office can get busy during the holidays but the desk staff are very pleasant and deal…read morewith the customers with kindness and expertise no matter the situation. They will give you advice on how to mail your package the best way for you, and if you have to go back to change your packaging they put you back in your same place in line. There are pens and they might let you use their tape ... crazy that this isn't the case at all post offices I always bring my own in case I mess up. Shout out to Barbara, she is my favorite.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

Good enough for government work. This place is dirty and outdated but if you need to mail something…read morethey get the job done! Friendly staff!

DO NOT DROP UR PACKAGES OFF HERE!!!!! I had dropped off a package worth over $200 here about a…read moremonth ago and have yet to receive tracking or any information about the package. I went back to see if they could tell me anything and the people there were very rude about it and were acting like I made a mistake. Save yourself time and go to a different post office any of them but this one

Best post office around! The girls are friendly & efficient! Miss seeing Rick, but happy retirement…read moreto him.

This Post Office is incredible, ask anybody. They will say, yeah, that's one good Post Office.read more

Extremely efficient and friendly staff. I was having some…read moreproblems with my passport application, and the woman at this office was patient and kind.

I waited in line for 15 min with my son during their walk-in passport times to get his passport,…read morewhen I approach the window, I was told that because there was only one person they wouldn't be able to do it. I explained that we had all the paperwork filled out and we had made copies already so they didn't have to do that. She then said do you have a picture? while tapping the paper with her finger. I said "no you do that here" then a man waiting in line behind me decided to yell at me, "THEYRE SHORT STAFFED!" The woman behind the desk, then said very rudely you should make an appointment, which I informed her I tried and it wasn't working, and that these were the walk-in hours, she told me she would not help me. If you're going to advertise walk in hours, you should accommodate people, and If you can't, you should put a sign on the door that says (no passports for walk-ins today) so that a person doesn't spend 15 minutes in line and then get yelled at by a guy and treated badly by the person behind the desk who should be doing her job or at least be kind. Take down the advertised walk in hours on your website or at a minimum put a sign on the door. Incompetent and rude

Had to come here because no one working in the hotel knew what to do with a properly stamped and…read moreaddressed postcard. Nice branch, friendly competent worker, clean, bright. They must be a little short on space because they have their pumpkins up front instead of hidden from public view in the back.

Woman working the front is very rude and short. Didn't try to help at all. Also only post office…read morethat can't print off a label for you. Go to fed ex save your time.

Every time I am here the staff is pleasant and efficient. The location is clean and the drop box is…read morehuge for packages already labeled that don't need a teller to scan them.

Always easy to park and a large lobby with helpful staff. I appreciate how they also always have…read moreextra parcel bins out not just during the holidays.

Very displeased with this location. I stopped by on my way…read morethrough South GR to ship a package. I expressly explained that I wanted to ship this package ground.

Pretty much your standard Pak Mail franchise…read more Helpful staff will ship your bixes.or will pack and ship things for you. They also have mail boxes, shipping supplies and copying services. I've had good experiences here.