They're back! Four…read moreFREE COVID rapid antigen tests. Ordered on 9-26-24. Test kits arrived 9-28-24. Decent turnaround and very timely as I used four of my stashed kits over last week when I wasn't sure if my symptoms were a cold or COVID. Cold. Whew! Order kits here: https://covidtests.gov/

I'm back with another review. Some of these people are the height of incompetence…read more Bought an item that was shipped from Los Angeles. It left L.A. December 16th using Priority Mail. Tracking estimated delivery in Charlestown IN on December 19th. I signed up for tracking alerts. The package arrived in Evansville IN on December 18th. It sat in Evansville for a day then was sent right past the (Louisville KY) area to Cincinnati. Why, how stupid. The shipment sat in Cincinnati for a day and a half and then on December 20th sent to the correct USPS Regional Center in Louisville 30 minutes away from the final destination. It left Louisville early morning December 21st with no destination listed per Tracking. The package showed up December 22nd in Leitchfield KY two hours away from destination. As of this writing it's sitting in Leitchfield 3 days past the estimated delivery and not even close to destination and no estimated delivery date. OK I know the standard line, it's Christmas time and they're busy YA DA YA DA. If you bother to follow the tracking, busy has nothing to do with it, it's incompetence. Finally, I signed up for alerts and the ONLY alert I got was when the package arrived in Evansville. All other tracking was done manually because I hadn't heard from them. There needs to be a total housecleaning from top to bottom at USPS and replace these clowns.

Shannon was amazing!!! She was very professional and she made the whole passport application…read moreprocess seamless! We need more employees like her. She deserves a raise!

In and out within 3 min the Tuesday before Thanksgiving! 2-3 people in front of me. Was processed…read morewithin a minute. Shaenna (sorry spelling!) was amazing. Wanted to give credit where credit is due! Great job post office- keep up th great work!

This post office is actually solid. A friendly employee…read moreunlocked their door and warmly welcomed me in promptly at the 9 AM opening time. I had come to retrieve a package, and the clerk was ready to efficiently and professionally provide the important and valuable parcel to me without any hassle. They carry a full line of boxes and packing supplies, which is handy. Conveniently located near the Eastern Market Metro and Trader Joe's. DC had issues with mail delivery reliability early in the pandemic, but this post office and the mail carriers are back on their game now. Remember that many people only write reviews when they have a negative experience.

I've actually never experienced such horrible customer service. First after waiting in line for 45…read moremins, I stepped forward without being called. So then I got a lecture on that (loudly and in front of the whole line) I brought a QR code with me and didn't know I needed a box (I actually don't think I did, I never have before) but she was determined loudly to make an example out of me. She even said I should go get a box to buy, and get back in the back of the line (yes at least another hour wait for something that would have taken me .5 seconds to do) she then commented on my scooter and how it should be outside as if it was somehow in someone's way? It was holding my bag of packages. I left literally shaking, I'm unsure if she's always like this but she should absolutely be fired if she's hateful like this. Her name is something like Ms Lashawn or idk La something

What can I say? The Postal Service varies so much by service location and the quality of individual…read moreemployees. This listing is for the Headquarters of our United States Postal Service. The reason for this review is to point out that some decisions are made nationally and cannot be credited to my local Post Office. This current review is to give notice to all customers that the USPS has once again submitted a request for another price increase for services provided by all Post Offices in the United States. The price increase has officially been approved and will take effect on July 14, 2024. For all information about the price increase you can go to pe.usps.com/pricechange/index Prices of interest to me and most customers are the following price increases: First class letters (Forever stamps) currently $0.68 will increase to $0.73 Postcards currently (Forever Postcard stamps) currently $0.53 will increase to $0.56 International 1 oz (Forever International stamps) currently $1.55 will increase to $1.65 There are increases available on the above website for additional weight and specific types of mail that I have not listed. My suggestion is if you frequently use the USPS, get to your local Post Office far in advance of July 14, 2024 to stock up on Forever Stamps. The other option that I have used before is to go online and purchase Forever Sttamps that you may want but don't wait until the last minute. I understand the need to make the services of the Post Office pay for themselves but I can't resist also wanting to save money when advance notice is available.

Worst post office I've ever been to. I have to go here because it's on base and I have no other…read moreoptions. It's dirty. There is always a line. The little table to write and wrap packages is in front of the cashier so people naturally flock to the box area to wrap and the woman behind the counter yells at them not to wrap there constantly ... is that easier than just fixing the dumb layout? They are almost always low on boxes. I've never been to a post office where my packages disappear or arrive at their destination late. Even right now it's 2:46 and they haven't reopened after lunch so I'm standing outside in the cold. GO ELSEWHERE!!

The Supervisors ext. at this location does not allow voice messages so it just rings and rings…read more The lines and wait times are very long. The best source is to call the postal inspector. I despise this location but it's the main office for Capital Hill. Good luck!

Literally closed I had over 5 min left before closing. That tells me they don't abide by their…read morestore hours. Misleading.

The reviews are all accurate. Worst service just go across the street to the one on mass. Better…read morehours too. Shocked they've kept this one open seeing as though it's always randomly closed and when it is open the hate people.

This post office is inside the Francis Perkins Building (Department of Labor) which you need to go…read morethrough security to enter. The usual staff member, Alta, is ok to deal with but could be friendlier. However, on occasion, there is a 2nd clerk who is extremely friendly and comes from the foggy bottom branch. She is helpful and kind and is a great 2nd face or replacement when she is here.

If the only thing you need to do is drop off a letter with a stamp already on the envelope, you are…read moregood to go; you can simply drop it off and be on your merry way. If you, however, require ANYTHING else that you would need to do at a post office, steer clear of this branch. The clerks are rude and mean 90% of the time, and often take breaks that seemingly last over 4 hours. They are also incredibly slow at their job and it often takes 3 times longer than it should. I've tried on several occasions to ship something and often find myself wishing I had just gone to another branch. Terrible.

Kudos to the money losing USPS (loses of $9B annually) for finally getting tough with Amazon. It…read moreseems the Post Office is tired of delivering Amazon packages 'the last mile" at a contract rate significantly below their cost. While I'm no fan of the bloat and bureaucracy at the USPS (I blame Congress who treats the USPS like a jobs program and never wants to dial anything back) it's nice to see that they're willing to walk from Amazon who seems to desire renewing their delivery contract at virtually no increase. It would be nice to see a check mark in the win column for the Postal Service. Five stars for hanging tough

First, the employees consistently appear angry and are often on their phones while assisting…read morecustomers. The staff member who handles passports, Cherry, was unprofessional and rude without any clear reason. The gentleman at the first window frequently remained on his phone even while attending to customers. I would not recommend this location if you are looking for quick or courteous service. Additionally, the building is in poor condition, with missing light bulbs in several fixtures, which further reflects a lack of attention to customer experience.

WARNING THE DO NOT PROCESS PASSPORT APPLICATIONS AT THIS LOCATION DESPITE WHAT IT SAYS ON THE USPS…read moreWEBSITE. My wife and I booked an appointment to get our newborn a passport. Got there and was told they do not have an agent on staff and haven't for months despite what it says on the USPS website. Staff was very rude and unapologetic about the situation. They just kept pointing to a sign about walk-ins being available at the MLK library - NOT A SOLUTION TO THE PROBLEM. Don't waste your time - book a passport appointment at another post office (and call the office directly to confirm)

Self service kiosk opens before the office. But it won't process/accept packages. That means…read morethere's no self service and I have to wait 40 minutes for the office to open. That's very frustrating.