Ample parking in the lot, good customer service, fast and quick service, lines were not long, self…read moreservice kiosk. The lobby was also well stocked and there were two people working.

I visited this post office for the first time today. Customer service was excellent. The agent…read morereally helped me tremendously with getting my passport renewal processed and expedited. I didn't have everything together as it should be but she was more than helpful and had a wonderful attitude. Overall the customer service was above and beyond and I was really pleased because it definitely was not the normal post office experience I've had in the past.

Lady who work on tue she is bad or having bad time. When I asked r u sure my stuff will be that…read moretime? (Time she gave me) she got mad start talking shit. I was trying to say my reason ask that ? She still talk shit. I heard from other people to she is bad didn't believe now I'm sure what other people say is rite.

Wow! I have done a lot of business with a number of Post Office locations and suddenly I am being…read morecharged $3.49 for clear packing tape! Something smells fishy! I did not drop my package there. Took it and left!

Called at 2:25 PM this Sunday to report a package marked "Delivered" that never showed up at my…read moredoorstep. I gave my information and tracking # to local USPS office and at 2:41 PM I received a call back after they investigated. Turns out the deliver driver accidentally left the package at a neighbor's house. USPS was able to track the package to the exact door using GPS, and by 2:46 PM I had my package back. Everyone makes mistakes so I can't fault the delivery. However, I was definitely impressed by the polite team that followed up to help me locate the missing package!

I got 2 notices that 2 parcels were being held for pick up. I called this post office at least 19…read moretimes. They never answer. A computer puts you on hold saying it is transferring you to operator. It hangs up every time. So I ended up going there. There was a sign that said they open at 1. Well it opened at 1:20. I handed in my slips he looked in many places but never found them. No support no nothing! No next steps. Just "they weigh less than an ounce so they can't be important!!" Then he went to next person. No resolution

If l could l will give UPS a no-star…read more I am extremely frustrated with UPS after a dispatcher changed my delivery address to an old address that is no longer mine without ever consulting me, the recipient. The listed delivery address on the package was already correct and current, yet someone at UPS decided to override it on their own. This was completely unacceptable, especially because the items I ordered were time-sensitive and the unauthorized address change caused a major disruption to an event being held at my home. I fail to understand why a UPS dispatcher would take it upon themselves to redirect a package without the recipient's consent or verification. This situation reflects a serious lack of accountability and poor customer service. Customers should be able to trust that their packages will be delivered to the address they actually provided -- not an outdated address chosen by someone else at UPS.

Mon'a was very helpful and had answers to all of my questions, and she was fast. Perfect!read more

if I could give NO stars, I would give no stars!!!! just like someone else mentioned, these workers…read moreare a bunch of lazy individuals. My item arrived 19 days ago. Do you think it's been delivered yet? No. I have been over to that Post Office four times. My package has been to Washington DC twice and back. It has been to the person who sent me the package twice. What kind of operation is this? Why is USPS not stepping in? they are lucky they still have their jobs. It showed that my package was at the post office available for pick up one of the days, so I went over there, and the gentleman who is supposedly the supervisor said it was NOT there. Said it would probably be delivered to me tomorrow. the next day, nothing arrived. And then it was going back to DC again. if I could send you a picture of all of the tracking information, you guys would not believe it. There are at least 15 lines of where this package has been to. What a joke! Their lack of concern is concerning. They do not seem to care about their job or what they are doing. Dealing with them was the worst!

If I could give them oh stars, that's what I would give them. My package arrive 24 February over 18…read moredays ago! Do you think I've received my package yet? No I've been over at the post office at least four times. I have called. At one point it said it was there for pick up. When I arrived they couldn't find it. The people are very lazy. Like one other person mentioned. They don't seem to really care about their job. How can US PS keep these people employed? The place is being run into the ground

USPS FORT WASHINGTON MD:…read more I want to recognize Dominique Prioleau for the exceptional customer service she provided during our passport renewal appointment. After arriving at our scheduled appointment at another post office, we discovered it had been closed and no one had notified us, even though we had received a confirmation email. We were frustrated and unsure what to do next. Thankfully, we were directed to this location, where Dominique completely turned our experience around. Although she was already assisting another customer, she welcomed us with kindness, professionalism, and patience. She answered every question we had, carefully walked us through our passport renewal paperwork, ensured everything was completed correctly, helped us with the money orders, and made certain our applications were properly prepared for mailing. Throughout the entire process, Dominique was warm, courteous, and genuinely cared about providing outstanding service. She went above and beyond what we expected and transformed what had started as a stressful morning into a positive experience. Employees like Dominique Prioleau are a tremendous asset to the United States Postal Service. She deserves to be recognized for her professionalism, dedication, and exceptional customer care. Thank you, Dominique, for making such an important process so much easier for my husband and me.

The chute for the self service kiosk is always stuck with packages where you can't even open it…read more What's the point of self service and the front counter telling you to use the self service to drop off your pre label packages if you can't put your box or larger envelopes in there. Invest in a larger chute or more than one.

This location is super tiny. The customer side of counter area is maybe 20 × 10 SQ ft…read more The size of a trailer really and off the beaten path in Accokeek - which is why I come here occasionally... When the larger post offices are crowded you can get in and out despite the limited parking inside this tiny lot that can only hold about eight cars. Sometimes you have to ring the bell when you come inside because nobody's at the counter. Very small town Mayberry RFD-ish. You halfway expect Andy or Barney to pull up at some point. I was majorly annoyed yesterday when I went to drop a package off. It had a prepaid label so all I needed to do was hand it to the clerk and get my receipt. After she received the package she then informed me that, "we no longer give receipts", which puzzled me so I asked her to repeat it and then asked why. She didn't know why nor did she know if there were other post offices that had adopted this policy - and didn't seem to care one way or the other. Are they cutting back on paper now too?? Given all the drama that Louis DeJoy has created since he took over the post office it wouldn't surprise me, and I would be foolish to hand them a package - for them to potentially lose or misplace - and I don't have a receipt??? That's like handing them a green light for shenanigans and the deniability to go along with whatever happens next. I requested my package back from her and took it to the Fort Washington location a few miles up the road where they seemed [equally] puzzled as I as to why she would have made such a statement - since they took my package and handed me a receipt. This Mayberry RFD location is weird so I'll be avoiding it going forward.

I just went here for the first time and was bowled over by how rude the person at the desk was…read more She advised that I used a plastic envelope, and I asked her if I could borrow a permanent pen. She gave me a pen that turned out not to be permanent. It smeared. She shrugged and wouldn't give me another pen. And then she charged me for the ruined envelope. The entire time, she was incredibly rude and impassive. Oh--also she refused to let me mail a book bulk because there was a one-sentence note in it. I've been to some bad post offices. This one wins. I'll drive further to go to a post office that isn't straight up mean to people.

my experience at this USPS was excellent! This was the 1st time I had a good experience at one of…read morethese. I was not looking forward to going to the post office. I rather go to the dentist. All the ones I have been to have been unsatisfactory. Make me feel Like the people working in there are there against their will. But not this time. The front USPS rep (Queza) was kind and patient and she was even smiling. Never have I seen an USPS worker smiling before. Makes such a big difference when someone isn't taking out their frustration on you. Glad there was no line too.

I want to say thank you to the young man working the closing door today 11/14/2020. Although I have…read moresome problems with this post office today I would like to commend him for outstanding service. Unfortunately I don't have his name and i'm assuming he made this happen. But much to me delight I received a package that I was told I couldn't get until Monday was delivered later this afternoon. He listened to my problem and found a solution. Again thank you very much. I wish. I wish me a name, but I don't!!

I had package saying they were delivered, but haven't received them. I have checked my cameras to…read moreverify time they supposedly were delivered but weren't. I pray that the drivers are not stealing them. I have reported it, but no action have been taken.

I rarely go to the post office but if I have to I will always go to this location. They were…read morewilling to accommodate a last minute change to my appointment and the two women that facilitated my transactions were extremely kind, thorough, and efficient.