I had a great experience at this location today. The wait was not long, and the clerk who helped me was very kind, welcoming, and patient throughout the entire process. He took the time to make sure my mailings were handled correctly, and the pricing was fair. We need more employees like him. He made me feel comfortable and reminded me that there are still truly great people in the world. read more

United States Postal Service - Post Offices Near Me - Downey, California

When is management going to do something this place always has a long line with only 1 taller helping out .

Overall good service. They don't rush you and are pretty friendly. It's a bit further than one closer to me. But if I have the time I'd rather come here. read more

They're the worst when it comes to Customer service. There is always a long line and only one clerk for 20 people. They're almost as bad as Wells Fargo in Downey. You'd think the US post office would provide better service for its customers but no. If you can avoid this location, go somewhere else. There are currently 15-20 people waiting in line and only 2 window clerks. They need to do better! read more

United States Postal Service - Like was out the door - Post Offices Near Me - Downey, California

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I went early in the morning, since the holidays are approaching, I wanted to avoid a line. Unfortunately, there was still a line, but what makes it worse is there were only two employees working the front. I waited in line for about 30 minutes! USPS needs to make sure there are enough employees to assist people specifically during these busy times. read more

To employee who cares about our necessities, DAVID!!! this is an employee who posses the skills to take care of the clients needs. He treats you with respect, very knowledgeable, etc. I don't understand why he is not the Supervisor of that location. I know him for 30 yrs that l am living in Downey and he still taking care of the customers. Good job David! read more

In 30 minutes I've been here, only two person has advanced. Waste of time Lack of staff read more

United States Postal Service - The line is up to the door and there is literally no one or one person attending, a waste of time! - Post Offices Near Me - Downey, California

Great customer service DANA with smile not with long face as usually they should hire more people like her read more

United States Postal Service - Post Offices Near Me - Downey, California

Hey! About a month ago I went to this location for (and I plead the Fifth on my reason) and the lobby entrance door was closed and heavily chain locked shut! Probably lost the key to lock and unlock the double doors! (The look like brand new heavy duty chain was wrapped around the inside handles of the double glass doors!) One stupid note! At the North Downey location from November 2004-April 2005 a homeless vagaband staked a claim there each and every night! He looked mean and always looked upset. When I went there looking in the trash barrels for magazines and good stuff women would call me outside and ask if that "angry looking man poses any kind of threat to women?" I reassured them that he only looks mean. In Dec. 2004 I asked a clerk: Me: "What do you plan on doing about the homeless man that stays here every night?" She: "We're going to have to lock the lobby doors so he cannot come in. Unfortuneately people won't be able to get to their P. O. Boxes." I asked the clerk if she would like for me to relay that info to the homeless man. She said that would be nice if I could. So I did. That bum cussed me up and down and called me a liar and to leave him alone. I told him to not to get angry if the police cart him away. Never did lock the lobby doors. In Jan. 2005 the homeless man was still there. I asked the same lame clerk the same question I had asked her in December. She copped out the same answer and added this: She: "And that would prevent the trash diggers from coming in as well." But in the south location they heavy duty chain link lock the double doors! And in the north location they never did lock them shut! That homeless vagaband might have harmed a woman or a few! Them elfeDUMBralis And a note was taped on the upper inside glass of one of the doors that read and I quote: "FLOODED" This place has had an issue with a leaky roof for over at least five to ten years! Every time it rains heavy the DUMBployees (the inside jobber ones not the mail carriers) use a tin trash barrel with plastic liner (that also leak) to collect the water that drips from the cardboard ceiling panels! (I would say asbestos ceiling panels but I do not know what these ceiling panels consist of.) NOTE: This is the reason why some ceiling panels are missing. What? Is the entire USPS so broke this location cannot have the roof fixed as to tar spread on the roof where the leaks are?! And who's to say they won't chain lock the lobby doors again when they're "FLOODED" again? read more

I came in early this month to send greeting cards overseas in time for the holiday, but the clerk misunderstood: "you stood in line the same time as everyone else" so (customer service and) small talk is unnecessary here. Social distancing makes the line look longer, the line was out the door and into the mailbox area. There are floor squares or orange dots on the counter to mark the space between you and others. The clerk tried to get me to send my lumpy Christmas card as a parcel instead of paying only an extra $0.15 for a non-machine sortable envelope. The last counter is for prepaid package drop off, but even though the posted cutoff time is 3:00 I overheard them tell a postal customer that turning it in an hour earlier doesn't qualify for next day delivery. read more

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Aside from our usual lady who delivers our mail - although she is seemingly always on vacation or helping with other routes - I'm at my wit's end with this office. We have a Ring in addition to survelliance cameras so I can see who is throwing packages around and whatnot. It's happened with numerous different employees particularly with media packages (DVDs, books, comics). This year I have had countless items come through our mail slot that have been opened. On Monday (7/9/18) I canceled a new credit card because its envelope had been opened. Some of the younger postal workers keep leaving our neighbors' mail at our house. I have a feeling countless items of ours have been tossed in the trash because they were delivered to the wrong house. In early June also of this year, I received a City bill from a person that lives clear on the other side of town. I wrote on there that it was delivered to our house on _____ and brought it back to this office. My favorite was when this chick put a whole stack of ALDI grocery ads through our mail. Smh... When I call to complain the line just rings and rings. When I go up there to ask for the manager, he isn't there or he gets an attitude with me. Never do I drop mail off in the blue bins outside anymore. It's known for mail theft. In late June, a neighbor complained about "a sticky substance on the inside of the mail slots." Another neighbor claimed that she dropped off mail in one of them and later learned that her "check had been fraudulently changed and cashed for over $900." If I could change service, I would. TIP - I have been using the free "Informed Delivery" app which "gives residential consumers the ability to digitally preview their letter-size tailpieces and manage their packages scheduled to arrive soon"... it might help you as well, but it doesn't prevent the mail carriers from carelessly dropping them and putting them in plain view of porch pirates if you're away read more

United States Postal Service - Then she proceeded to carelessly drop a media package at the door. Caught it on our cameras. 2-6-18 - Post Offices Near Me - Downey, California

U Kidding There are at least 15 people in line One Clerk and that one Clerk says she Taking her Break leaving everything and everyone in Line. We ask for Manager and that was worse he Never came out. 20 minutes Later One Clerk comes back. VERY BAD SERVICE On top of that their Poster signs are Upside Down Promoting Service. Jajaja It's A joke here read more

United States Postal Service - Post Offices Near Me - Downey, California

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At Downey (Firestone Blvd) post office I encountered an employee by the name of jose who was extremely helpful in helping me with questions about shipping prices. He went out of his way to find information which I had been seeking for a long time, and handed me some sheets with rates and weights. no other rep had been able to give me the details needed to start shipping products I'm going to sell online. So thank you jose for helping me. read more

United States Postal Service - Shipping rates - Post Offices Near Me - Downey, California

I paid $81.44 for international priority mail in DOWNEY, CA. I left my small envelope at the Downey Post Office on 2-13-24 and it took 10 days to arrive at Los Angeles, United States, and 5 more days to arrive at the destination. I called to make a claim and "Toni" tells me that this service has no guarantee. And when I ask her: Where does it say what you are telling me? There is a link on your receipt. The truth is that I felt like laughing and crying too. How is stealing like this allowed? Xenia. read more

Customer service is usually so drab and un-cheerful. Lines are usually way too long due to there only being 2 people working the counter. They took out the stamp vending machines that were in the lobby, so now you have to wait 20 minutes in line just for a stamp! They have to lock the lobby doors after a certain time because of the homeless. And 9 out of 10 times I go, there is some crazy asking for money at the front door when I walk in. I avoid the post office as much as possible. read more

I had a drop off today. A little flustered because I didn't tape off my box and didn't realize it til now since the box had been in my trunk for day. David was really awesome in taping it up for me; I was already thinking I had to buy tape from him. It was a rainy day and it wasn't really busy. Thanks for having employees like David. read more

Made an online 1:15pm appointment for passport service . Arrived at 1:05pm & was told by the staff there that she was going to leave for lunch when she's done with the person ahead of me. I told her it was my lunch break & I had to get back to work. She told me that I should reschedule to another day or I could wait for her to come back from lunch. What's the point of making appointment then? I had to wait 3 weeks for this appointment. Ended up making another appointment 3 weeks from now at a different location. Hopefully I won't have to go through this experience again. read more

I used to go to the post office on Florence because it's closer to home. But the same chatterbox was the only person EVER working and trust me...when it's break time she's gone! regardless of how many people in line. So i started driving across town to this post office on Firestone. I've never had complaints because the people are nice and they've always been quick. But things have changed! The line is ALWAYS long and the last few times I've been here there is one person working!! JESSICA is amazing and handles the crowd expertly, friendly and as quick as she can. I'd give her 5 stars if they were just for her!!!! But i don't have time. nor do I WANT to stand in line 30 minutes to mail one little package! Im not sure what's going on and i doubt it's the employees fault. People don't want to work anymore!!! This place needs to step up their game though Once again I've stepped out of line and will head to the Pico Rivera post office. Good luck everyone!! read more

JESSICA IS HORRIBLE, she's rude and makes up her own rules , you walk in and right away can see her laziness!! She will ignore you, even though you're standing in front of her. Oh and please don't ask for any mailing supplies because she's not allowed to hand them out , you can order online !! Hope you read this , and learn how to smile for a change, you'll see that a smile will take you a long way! read more

Customer service is the worse here. The two employees are lazy and rude. Walked into this place to assist an intellectually disabled person. Told the employee I was standing at the passport window waiting to be service but no one came so I went to the other line . I told him my client had an appointment he looks over at the other employee, both laugh and say, "you're late I shouldn't even be helping you!" and goes on telling me " you shouldn't even be here!". Hello! these individuals need the assistance. Once he struggled to get the info he needed from this individual nowwww he allowed me to assist. Smh! Never again will I step foot here. read more

What I've learned from watching YouTube &TikTok is that now more than ever it's so important to be patient. There's so many new rules and things that we are adjusting to in this world that we live in today. I've been trying to get my passport since quarantine started. I finally was able to book my appointment at my local Downey Post office. This was definitely an eye-opening experience . Learned some stuff out about myself that I did not know. Turns out I don't even know my real name. My First name is Crystal Denisse . My mom didn't even realize. I told her she must have been on drugs from the labor. She told me she had me natural . I mean the only people I know that have two first names are like Country folk , Southern bells or adult entertainers. My whole life has been a lie. So let me introduce myself my name is Crystal Denisse LOL! Moving forward. I got there early then my appointment because I did have some questions on the paperwork ( My new name was definitely one )There was a point where the place was packed. I just worked on my paperwork and at 1:20 The post office was empty . Finally I had all my paperwork finalized and you'll be glad to know that in 4 to 6 weeks I will have a passport. I made sure to say please , thank you and have a nice day because That's just the kind of girl that Crystal Denises is Ha ! What a trip read more

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Review #416 None Elite Squad My experience here was ok this time ..this post office needs life! It needs a upgrade ..it looks old .. service is good..theres always long lines ..plenty of staff but just feels old. They have a pokemon Gym where a group showed up to Battle Lugia.. parking .. parking is always full..location is ok..ita definitely a 3 1/2 star USPS. read more

United States Postal Service - Post Offices Near Me - Downey, California

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Open Saturdays!!!! It's nice to find a post office with extra weekend hours. The office is kept clean, provides hand sanitizer and mandates everyone entering to wear a mask. My service was fairly quick and I was able to accomplish everything I needed to do. Definitely a post office I'll be using again. read more

QUALITY customer service!! You just have to find the right employee who cares - & that is DAVID! 1st positive USPS experience I have had, as it was the first time I've been shown patience and helpfulness by a USPS staff. He really cares! read more

Yesterday on 10/14/2022 I had to drop off a package for return. This USPS was the closest to the FEDEX where I had to print out a label and a package slip. As soon as I walked in I went in trying to find a plastic to put the label in. I'm hard of hearing so sometimes when people talk to me specially if my right side is facing the person who is speaking to me it makes it difficult for me to hear if anyone is talking to me. DANA was talking to me but I didn't hear her then she approached me and asked me if I needed help. I told her I want to send this return package I have the label I just need the plastic. So she helped me look for it and they didn't have any plastic for the label but she suggested I buy strips of tape to cover the label. Which I thought was a great way to improvise and the tape wasn't expensive either. As I was taping the label Dana was welcoming new customers as they were coming in and asking if they needed help. After I finished taping the label she showed me how to use the self serve machine to send my return package back. I spent about 10-15 min in there. Thank you Dana for being patient and providing great service and help. read more

There was a short line and worker was very polite in total I spend 10 minutes inside .i would recommend to go here

Amazing customer service from David! Very kind, funny, and fast! Made a USPS experience surprisingly enjoyable, thank you David!

I am waiting in line for over 1 hour on a Monday afternoon and there is only one employee who is working behind the counter. This business should be privatized! read more

Funniest crap ever!! I get a birthday card every single year from Colorado, and EVERY single year the card arrives open. Funny...... post man stated this year, check if anything is missing. Looks like the card got caught in the conveyor machine. Look at the picture. Does it really look like it got caught in the conveyor or does it look like someone opened it? What a joke!!! Anyway this is why I NEVER go to the post office. Gov. Jobs what a joke!!!! Stay AWAY. Btw- person who sends this knows NOT to put anything of value in anything mailed. Can't wait for next years OPENED card to arrive!!! This is an UPDATE, just found out card had money in it. And was TAPED, but the conveyor did it and stuck it's metal little hand inside the card and pulled out the money, RIGHT? Shame on you USELESS POSTAL EMPLOYEES. It is a federal offense to open any mail. But F me right? I get to pay your salary and retirement. F ALL OF YOU. I will try my very hardest to not ever step foot in any post office. You are all CRAP. read more

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Terrible services, they canceled passports appointments , didn't get notified, no rescheduling services available, rude employee, asked to speak to a supervisor wasn't available either. Go to another post office, I would give zero stars if possible. read more

the employee was not helping she acted as if she didn't speak Spanish and after repeatedly asking for help she spoke Spanish all the sudden she was not helpful, bad service, she was discriminating her name tag was Jessica read more

They really called to me say that only 1 person showed up to work so has to cancel my appointment today... but my number 1 question is, WHY DONT THEY PEOPLE THAT ACTUALLY WANT TO WORK?!?!? read more

This post office really works my nerves. If I could give zero stars I would. Since they are the post office that delivers to my house I must come here to pick up undelivered packages. I order things online quite a bit and ever since they changed our delivery man of over 15 years to a different route we have had nothing but problems. They claim to deliver packages and leave those yellow redelivery notes on our door but that isn't the case, we've checked our home security cameras, they don't even knock on the door or ring the doorbell. This is utter laziness. This last time really pissed me off. I paid for 2 day delivery and guess what happened? You guessed it, not even a knock on the door again, and I was home! So my son's package was missed and he needed his stuff for a wrestling tournament. I never received the redelivery slip but luckily I track the package online and I could reschedule for the following day. No such luck, they couldn't find the package according to the man inside this post office, it had been misplaced. It didn't come for four more days!!! I was livid to say the least. I really hate this office. No supervisor is on duty on Saturday and the people at the counter are useless. Unfortunately there is nothing I can do but continue to complain. So if your are expecting great service be warned it won't happen here. Also they no longer complete passport applications at this location. You must now go to Bell Gardens or Norwalk to get that processed. They have a lot for parking but that also sucks here. So be warned when attempting to deal with the workers here. read more

horrible service. they are extremely rude, her name tag was Jessica she kept being rude to me and other people making snarky remarks. I won't be going there ever again read more

I am beyond bothered... No one picks up the phone at the main Post Office. I've tried 3 different days and no live person. I had my daughter's wedding invitations weighed and purchased stamps the stamps at the Santa Fe Springs Post office . However, since I live in Downey, I thought I'll take them into the Post office personally. I have them to the gal at the desk. Well, 3/4 of the people that live in Downey did not receive their invitations . I am beyond frustrated because no one is picking up the phone at the main Post office. I have nothing returned.. Each envelope had 2'stamps close to 1.70 per envelope read more

United States Postal Service - These are the envelopes I sent out - Post Offices Near Me - Downey, California

I came here today to send out some paperwork. I stopped by around 12ish and there wasn't a long line. I was helped right away and I appreciated the kindness of the clerk. read more

holy moly! What a noontime crowd - everyone was here during their lunch break to mail their tax returns I think. There are signs to let you know you don't need to stand in line unless you were picking up or sending packages. I don't know why the line was super long. I kissed my returns Adieu & Bon Chance and dropped them in the mailbox. I hope they get there with the requisite April 15 post-mark stamp on them. read more

The 2016 YELP Review #206: Clean, well-stocked, with 4 employees working the counter on a Saturday and an addition worker assisting just for pre-paid drop-offs and pick-ups. I arrived on at about 5 minutes to 1 pm (closing time - I was the last one in line. There were more than 20 people with lots of envelopes and packages. Overall I felt that things flowed nicely and Kevin assisted me with lots of HEAVY media mail and several other packages and some shipping supplies (he was very professional and also the reason this is 5-star review and not 4. read more

I have a small business therefore I need to ship out products. This post office CONSTANTLY looses my packages. I have lost money and customers from this post office. When it is brought up, or I request it to be scanned, I am treated with rudeness. Take an extra five minute drive and go somewhere else to shop out your items. read more

US Post office need to go out of business!!!! 30 min wait to buy stamps because they don't have a vending machine or offer a more easy way to buy a simple postage!!!!! They are completely out of touch with reality. But wait it gets better on a Friday evening 8 windows and they only have 2 people working !! read more