Fast service and friendly employees! Was greater with a smile even though I walked in closer to close time. Thanks!!! read more

This location is very close to the courthouse. There is adequate parking out front, but it seems to fill up quickly. The staff were friendly and helpful. The location was clean and orderly, but not well stocked. There were no priority mail labels. Myself and two other patrons looked for labels and resigned ourselves to write directly on the priority envelope. The line was long, but moved quickly. The manager came out to assist and bring the line down. I was not offered stamps or other items when i checked out, but the clerk was friendly and efficient. read more

United States Postal Service - Post Offices Near Me - Fairfax, Virginia

This location is close to old town Fairfax and doesn't get as crowded as the mosaic location. There's a lot of parking in their garage, and easily accessible. There's workers are diligent and kind. read more

They lost 2 of my packages, denied my claims and told me there was nothing they could do even though packages are insured....

Sometimes you have to go in here. On a positive note very nice employees. Some of their locations are less friendly than a DMV. This one isn't, and like the folks here. They've helped me send packages, and have been patient with this modern day caveman. Also grateful they remind me about stamps, as yes guilty of forgetting. Parking is sometimes a problem here. It can get really busy. Yet the efficiency of the men and women here helps. Also USPS costs for shipping, are for the most part cheaper than the other folks. Value is important to me. I like the mail tracking feature, and this location is clean, organized, and reliable. read more

I've been here about 10 times now because every time I need to pick up a package I need to come here even though the fairfax station post office is 2 minutes from my house. I go in the post office and they tell me "you're package is supposed to be at the fairfax station post office, go check there". No duh, maybe tell your courier that since my packages have literally never once been at the correct post office. I talk to the supervisor at the post office and she takes down my phone number, and tells me that she will call me either yesterday night or this morning. Never received a call. I also decided to schedule a redelivery of the most recent package I've been having this problem with. It was scheduled for today and hasn't come. The workers always say they are going to figure out the problem and fix it, but nothing ever changes. Do they not know what they're doing, or do they not care? read more

I believe the lady that handles the passports is racist. Three attempts of trying to get my passport for the first time and but she would always tell me to make another appointment. Even when I had everything including my original passport, she asked for a work ID for additional verification for where I live, and when I told her my address isn't on the work ID she said she would still need it. Went to another location and on the first attempt everything went smoothly and the person mentioned that they wouldn't need my work ID especially since it doesn't have my address. read more

Seriously, the employees in this office need training in customer service. They are rude and despotic. They totally abuse their power. Visit after visit I see customers walking on eggshells around them with only rudeness in return. I really try to patronize the post office instead of private vendors but enough is enough. I am defecting to Fedex. read more

Shout out to PAM for being so helpful and guiding us in the right direction during our visit. Thank you so much for taking time to really work with us and your kindness is always appreciated. PAM God bless you,,,,you are phenomonal!!!! read more

Customer service is nonexistent at this location. They apparently don't think of you as customer, but instead act like they're doing you a favor by taking your package/mail. read more

didn't have a bad experience here, just make sure you come at a time that is not busy. I just had to send a package out and I used USPS. I already had my stuff boxed up and just had to slap on a sticker and go. Thankfully it wasn't busy at all and I was in-n-out in less than 10 minutes. read more

Absolute slowest service. Attention to detail is very important however to provide service this slow is awful. From a scale of 1-10 the level of urgency here can't be rated by a number. A snail or even an injured turtle with non working back legs operate faster. I've seen a tree stump move quicker. Wow! Did you see that? A sloth just completed a full marathon. Glad I had the chance to witness that as I've been in line at this dang location since the first Harry Potter book came out. read more

The service is generally pretty quick and the staff go out of their way to help and provide recommendations. Can't ask for much more than that. Overall one of the better post offices. We have our business and church PO Boxes here. read more

United States Postal Service - Front desk. Generally friendly service. - Post Offices Near Me - Fairfax, Virginia

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Mail delivery from this location is sporadic at best. Our previous carrier retired and the new carrier informed us that mail is no longer sorted at this post office Tues-Thur, so the mail we receive on those days is primarily pre-sorted. Often (as recently as 10-12-19) the carrier does not deliver mail on Saturdays. It is now taking 3-4 business days for mail to be delivered. The response to questions on delivery issues received from the "supervisor" is "I will look into it." Unfortunately delivery problems persist. read more

This post office is clean, efficient, and reliable. The line moves at a steady pace whether it is busy or slow, and the employees are professional and willing to help always. There is plenty of free parking and it is easy to find. read more

Most disrespectful customer service staff in the country. Asked some simple questions and the lady who answered the phone had to be the rudest person I've ever spoken to, and then tried to end the conversation with "have a good day" never shipping anything with USPS ever again. read more

Never pick up their phones. I have been getting mail only every 2 -3 days or so. Several important pieces of mail delayed by weeks. I understand covid is going on but at least update us whats going on. Same state delivery should not be taking weeks. read more

Arrived at the post office just 2 minutes after 8:30AM and there were already 6 people ahead of me in line. They were not open when I arrived and opened about 7 minutes later. They had a guy opening up the metal gate but the clerks weren't at the counter yet. Good thing was when they did open up there were 2 USPS clerks helping out the customers. The line went pretty quick and I'd say I was there a total of 20 minutes- not bad. The clerks at the counters wore masks and they had a plexiglass surrounding the counters. The customers were respectful of the social distancing inside the post office and they had red lines on the floor indicating social distancing. Some customers wore masks and some didn't since the mask lifting requirement. read more

I was there today , desperately needed help, i was so nervous and wanted to apply for passport . The guy there was angel ! So polite , amazingly treated me ! Wow I checked his name was FERNANDO, if im not wrong tho! This guy made my day ! Thank you so much. And the lady doing passport naturalization there was amazing ! I hope we had more of these ppl in our beloved country ! Thankk you read more

Pam who answers the customer service line is by far the rudest person I have EVER had to speak to in my entire life!!! Ever!!! Ever!!! Ever!!! Why she has a job is beyond me. She is absolutely miserable & unhelpful. She also loves the hang up on customers & then has the NERVE to call back & threaten people! She answers the call with such attitude you feel as though you just caught her in the middle of her lunch break even though they JUST opened, she speaks over you & cuts you off so she can rush you off the phone, she hangs up if the calls doesnt go in her favor or she cant yell over you then she calls back & leaves a nasty email but prays for you How is this person employed at all? Union really protects some people who should be fired immediately. Check the ratings, this post office is full of unhappy people who do not care to help you. Don't ever ask for a manager or supervisor either, they will side with the workers NO MATTER WHAT because they are all friends. Hopefully Amazon takes over USPS one day. read more

DO NOT TRUST THE MAILBOXES LOCATED OUTSIDE OF THIS POST OFFICE. I dropped an amazon return package with a prepaid shipping label in the mailbox outside of the post office on 11/30/20. It is now 12/13/20 and the package still hasn't shipped. I have no idea if it is still sitting in this mailbox or if they lost it. I'll never go here again. read more

I don't often review places like post offices, but I feel the need to speak up about this place. They are ALWAYS BUSY. Doesn't matter what time of day you go, they are busy. And post offices are like the DMV, most customers are grumpy before they even walk through the door. What impresses me the most about this place is how patient and kind the staff is. There have been several times that I didn't get the answer I wanted or things haven't gone my way, but the staff is always patient and kind. That has got to be a hard job...but what great attitudes they have! read more

The most passive-aggressive postal workers are employed at this location. At 8:30 am when they open, I am waiting patiently in line, at 8:35 am they slowly walk into the room one by one. At 8:40, they are continuing to slowly fiddle around at the register. Finally, at 8:42 I am the first customer called. I always say hello but there is never a response. I always say thank you at the conclusion of the transaction only to experience silence and seconds later they simply utter "NEXT!" to the next customer in line. They act like they're being inconvenienced by you. No name badge was present so I can only identify them as two middle-aged Asian women. They should find another job if they are that miserable. read more

What a horrendous bunch of uncommunicative clowns. Worst usps shop ever. Can't believe everyone is so rude. Lack of customer service doesn't begin to describe it. Waste of my time. How they stay employed is beyond me. WTF. read more

Had a great experience here, the personnel were very nice and helpful! While I was waiting in line a staff member asked me if they could point me in the right direction for the services I required, which saved me some time and plus made the experience pleasant. The clerk who eventually assisted me was friendly as well, so put that together and here I am on Yelp dropping some positive feedback! read more

I am missing mail over the last several months, yes, ever since our regular carrier retired. Fortunately, I get Informed Delivery Daily Digest emails that inform me what mail is supposed to be delivered. I don't know how people survive in this neighborhood without them - they have no idea what mail pieces are missing. I have talked to multiple supervisors at the facility, and submitted trouble tickets on usps.com, to no avail. These issues have also been documented on Nextdoor. Is reliable mail service possible in Fairfax City? Please fix your mail sorting issues and hire a full-time, permanent carrier for the neighborhood! read more

We had a very different experience that the other reviewers when getting passports for my twins. First, when making the appt, the lady on the phone was working hard to work around our kids schedule school schedule. She was genuinely concerned about helping minimize the school impact. We put something down tentatively, then I had to call back and change it with no problem. (Except I forgot to update my calendar). So, we showed up at the wrong time, (My bad). It was late, and I believe, past her time to leave (another employee asked her, "What are you still doing here". She welcomed us in was very professional and helped us get everything expedited. She was even more patient than we were with our kids taking pictures they liked. I tried multiple post offices and they definitely have different "tones", but we got nothing but friendly helpful, and even above and beyond, service here. I'd mention the person's name, but I'm not sure that's acceptable for government offices. Thanks! read more

The worst service the entire company is just a shit show . My package was delayed three times I call the customer service representative (she was great" Belinda ") but my package is still sitting at this location I had to rearrange my plans because of this ! Next time I will pay for fucking overnight or will it matter ! read more

I spoke to the carrier supervisor at this location regarding the status of a package. The lady was rude and showed no willingness to help and hang up on me. read more

Of course everybody knows how affordable the USPS is, but customer service is something different. USPS must really work on their customer service, slow and that "attitude". I will still go back to this location despite everything, just will pretend like there are computers and robots there read more

Package was supposed to be delivered the day before instead it goes past my home to another distribution center. Cal customer service and they tell me I can go to the post office and pick up the package as the delivery date has now changed to past my express delivery. Now I go stand there for more than a half an hour and have someone tell me oh we sent the items out for delivery. Might be something you want to lead with next time before making me stand around wasting my time read more

i use the post office quite frequently to ship out orders, to order stamps, supplies, P.O. box, etcetera. i'd say i probably visit it at least twice a month and each time i've had a wonderful experience. imagine my surprise when i see the negative reviews (which are pretty slanderous, to say the least). i've probably interacted with five different employees at this post office and have zero complaints. every post office gets flooded with people during peak hours, just like a wegmans during lunch hour or rush hour traffic. i'd suggest going during off hours, but this has nothing to do with the employees and everything to do with the location and time. another recommendation would be to pre-purchase your shipping labels if you know you're in a time crunch. everyone has access to paypal ship, and it takes probably five seconds to look up how much it costs to send a letter. i wish i could remember everyone's name that i've interacted with, but i will say that fernando has always been a stand out guy. he's super nice, hard working, and just a pleasure to talk to. the postal system gets a lot of flack, i think people don't realize the amount of work goes into it and how much we rely on them and take them for granted. read more

Research the mailing services you want beforehand!! They recommend the most expensive service. I just wanted to send a plain white letter envelope with tracking and the front counter lady recommended the most expensive first class mail for $6.65. Yes, $6.65 just for an envelope. I ended up paying $.49 regular-mail.. although, I wanted tracking. I researched online because I was curious and they offer a usps tracking service on envelopes for just $1.06! $6.65 vs $1.06!! This is sad local post office trying to rip you off. They could have made $1.06 out of me, but made $.49. Good for you. read more

Make your passport appointments anywhere else- clerks here are slow, unprofessional, and plain rude.

I avoid coming here as much as possible. Time after time, I continue to have bad experiences here. A certain employee here keeps being extremely rude, unprofessional and impolite. read more

This USPS has got to the be worst of its kind. I have been here twice and both times seriously disappointed. The post office itself is very clean, and its got kiosks and very well organized but the staff is awful. I wish I could say something nice about them, honestly. They charge me for the smallest things (I've NEVER been charged for tape, ever) and I even wanted one strip nothing more (needed to cover my already taped envelope) so when I asked the employee nicely can I just add one strip to the envelop she's like sorry its for priority mail only - we dont have tape for normal post. Seriously!? Is there a different type of tape we use for 'normal' shipping? And worse yet, the tape was sitting RIGHT in front of her which aggravated me even more. It was so immature and since I was in a hurry, I paid priority mail (extra $3) and fled from there.. Went there once again yesterday, I had no choice and believe me if I did, I wouldnt go here. And once again left furiated. I was using a small box (the $1.49 one) and had just written an 'A' on it but them realized I could work with a small envelope too so got that instead. The employee was eyeing at me and said I had to pay for it. I said are you serious, its an A and I got to pay $1.49 for something I dont need?? He mentioned it was some bs policy (I've been going to the USPS for years and years and never heard a thing) and because I was in a hurry, told him ok I'll pay. Secondly, the tape thing popped up again. He said if I wanted to use even a strip I had to paid him or get priority shipping. I told him I needed a strip since my tape didnt seem that strong but he declined. It's as if they dont care for our business. It's really sad, honestly. I ended up paying an unnecessary $8 extra for the total and I was mad. I love going to the USPS but this is one USPS I will never set foot again. read more

Unfortunately as customers we have no other choice. I had put a hold on my mail and it didn't get delivered on the date that was confirmed by USPS via email. So I phoned the post office and spoke with Paul, the supervisor. He has me on hold for 10 minutes so I call back and he tells me too bad, they'll deliver it tomorrow because that's what they have in their system. I asked for his email address so I could forward my email from USPS confirming delivery today but he wouldn't give it to me. No apology, no offer of having it delivered as promised. He might as well have said "Tough luck lady." because that's how he handled this. It's as bad as DMV. read more

I agree with the other reviewer - do NOT go here for passport appointment. You have to call to make an appointment, but 1) they don't answer the phone, 2) if they do answer the phone, the passport clerk is "busy", 3) they'll ask for your number, but she won't call back, and 4) when you do finally reach her after a good long time on hold, she will tell you she can't schedule appointments for next month (it's already Dec 13, and I can't schedule for January?). A small amount of polite pleading on my part led to a loud earful from her - VERY unpleasant and rude experience and I still have no appointment. This lady is very unprofessional. read more

a package was brought to you on tuesday october 14th and u failed to shipp it out u said there was no name or house number on the package i called the customer service and they saw it right away u people failed read more