Went in to make purchase on padded envelope to return an item for refund. I was able to complete…read morethe transaction with timely and professional one on one window results. I then wrapped up my item and paid postage in the self-service kiosk and send off my parcel. Both the staffed and self-service methods were efficient.

I wouldn't normally leave a review on the post office but I feel compelled to share a positive…read moreexperience I recently had. After a not great experience (for a few reasons part of which was both of my young child were having meltdowns) at the Smyrna location the day before I reluctantly tried and with the Church St Murfreesboro location the next day since I never actually completed sending the packages I had hoped to. Tuesday morning 4/16 around 9 am There was no line (instant relief since I had 2 kids under 2 with me). George waved me over to his register area. He provided excellent customer service. He was friendly and offered a very helpful solution. He was also quick and efficient too which was much appreciated.

Not using the usps for package delivery. Your chances of getting it actually delivered are about…read more5%, getting help is non existent.

This location is my favorite of the two post offices in Murfreesboro. They are usually pretty quick…read moreto get you through the line and taken care of. Although I think that if you need to get a passport, it's only done at the other location.

I come by here quite often and this location is usually pretty quick. It didn't use to be, but I…read morethink they have hired a few more people to work the front counter and now even with a long line I usually get out pretty quickly. The only thing is if you need anything to do with a passport, you have to go to the Church street office, not this one

These folks are great. Always willing to help, efficient, and steady. I have had to wait here and…read morethere, but it's not because they aren't working hard! Love this post office.

I received the worst service at 250 Mayfield Dr., Smyrna, TN. I am completely disappointed that I…read moretrusted and used the postal service for legal documents--signed, sealed, and notarized--for which I paid nearly $36 for "Next Day Priority Mail" service. They didn't arrive the next day but five days later, completely soaked inside a plastic bag someone had placed them in. I recently filed an online claim and requested a refund, but it was denied. There is a saying: "The cheap option ends up being expensive." Lesson learned: next time, I will use UPS, even if I have to pay a little more, because my peace of mind and confidence in a delivery service are worth more than any amount of money.

Great staff! Easy to ship a package without a long line and staff is Knowles's about the various…read moreoptions.

I came in needing to figure out which cluster mailbox number belonged to the townhouse we are…read morerenting. There was a long line to the door but it went very quickly and the staff were all friendly and had smiles on their faces. The employee I spoke to gave me a number to call which was helpful. That number got in contact with our mail carrier and she called me directly to tell us which number was ours. All three employees I spoke to were all very kind which made for a great first impression of the town we moved to from another state. There's a lot of parking available for this post office and it's easy to get in and out of. The lobby was clean, well maintained, and stocked with necessities for sending mail. I haven't utilized other services here but definitely will in the near future.

Lebanon TN post office driver delivered my mail to wrong mailbox for the second time, this time my…read morepackage has not been found and this is unacceptable

Where else can you send a card or letter anywhere in the United States for only 55¢ …read more Best bargain around. The clerks who work in the office are amazing. They keep their cool during the holidays while a global pandemic is raging around us. Every day every clerk, carrier, driver, pilot, et al risk their lives to keep American going. Bravo!

This is the worst place to get in contact with. I have a complaint on my mail carrier and can't get…read morethem to answer the phone. The USP service has gone to Hell. I hate using them anymore.

Yeah I'm not sure what's going on but if it's your mailman or male women , cramming my mail in…read morethere and, even at times damaging merchandise,then I buy stamps and put extra stamps on there for outgoing mail near my mailbox, just for your mail people to take them off and then put in initials as to why on the envelope.....like, seriouslyy? 3 stamps!!!!!!.... So money out of my pocket because these people don't know what they're doing i've never seen anything like this in my life and then on top of having more injury to insult, things are not being put Sometimes correctly in the right box and then I have to file it as missing and then all of a sudden it shows up Either in my mailbox or the neighbor brings it down . I don't know exactly what's going on but I do also know that I'm not too happy about prepaying for a package online and asking your people to come and pick it up. Nobody bothers to show up. Not only are you guys taking my prepaid package money but at the same time my stamps. But that cramming my merchandise in my mailbox so yeah you guys have a lot of clean up work to do. Live off Buffalo Valley Road so you guys need to get this together.....

Very friendly staff. Not too busy, place is clean and parking was plenty. Large location off…read morewillow and east to access

This post office has the most friendly staff with fantastic customer service! Thank you for this…read morepleasant experience!

Great friendly service. No long line. Nice small size post office. A pleasure to use them.read more

TLDR: Matt is a sadistic angry thief, who wouldn't give me my full receipt and should be fired…read more Matt is probably the worst person employed by the USPS. He's very condescending and sadistic. He was helping my mom and I was on the phone with my mom throughout this entire ordeal and he was speaking down to her, asserting his dominance, and overall just being a terrible person. My mom went to go ship a package for me. I had a prepaid priority flat rate label and so the flat rate box is included. She asked which box she should use for the flat rate and Matt pointed her to the brown boxes (the wrong boxes). Then when she went to go ship it they charged her for the box and refused to give her her items back when she didn't want to ship anymore. The person she asked for help lied to her and then wouldn't give her her items back. This is theft. My mom eventually just paid for the box and then he refused to give her the full receipt for the tracking info because the bottom part would contain info on reporting him, etc. (see pic) Honestly it's pretty concerning looking at the copious reviews about how terrible the staff is. This branch needs better training and a revamp

The process to hold mail is impossible to use, WHEN it even in service!…read morethis PO needs to get into the current century

The staff is great. I didn't need anything as I self-packaged and had the pre-paid labels. I was…read moreoffered the provision of a receipt but once they scan the codes...it automatically is added to my account. Very thoughtful and nice. I could also pop in a USPS card for the mail. Very helpful and convenient.

! I had 2 Amazon returns and had zero clue how to change from a location in Lebanon to this one on…read moreMedical Center. Tony was happy how to show me how on my phone. He was friendly, efficient, knowledgeable, and kind. I was in and out quickly with receipt in hand. This location is always a good one and every employee I have encountered in the past has been helpful but TONY went way beyond for me. Huge shout-out to him. On my next trip there, I hope to see him again! A+