Went in to make purchase on padded envelope to return an item for refund. I was able to complete…read morethe transaction with timely and professional one on one window results. I then wrapped up my item and paid postage in the self-service kiosk and send off my parcel. Both the staffed and self-service methods were efficient.

These people are thieves!!! At Christmas time I wrote my Pastor a letter and I put a gift card in…read morewith his Christmas card. Big mistake on my part because someone could feel there is a gift card in it. So, after sending it to him I received an email from USPS maybe 2 weeks after I sent it out showing the card was going to be returned to MY mail box because the Church I sent it to does NOT accept any physical mail. Well I was not aware the Church did not receive mail so that is my fault. However, I should of received the card back at my mail box that day. To this day I have not received it. I keep getting the run around saying that the return address was covered by a label showing it was supposed to be returned to me. A woman named Michelle Dobbs called me stating she seen it then said she would track it down and return it to me. The crooked manager named Richard Vantiegham claims the machine covered the return address with its label. I asked this manager then how did I receive an email showing it was supposed to be in my inbox that day. Obviously they could of just peeled that sticker back to see my address like Michelle Dobbs told me on the phone. Please stay far away from the USPS on church street. If possible pay your bills online and use the Fed Ex Or the UPS. I believe one of these people opened it and used the gift card. Stupid me should of saved the recite and canceled it

I come by here quite often and this location is usually pretty quick. It didn't use to be, but I…read morethink they have hired a few more people to work the front counter and now even with a long line I usually get out pretty quickly. The only thing is if you need anything to do with a passport, you have to go to the Church street office, not this one

These folks are great. Always willing to help, efficient, and steady. I have had to wait here and…read morethere, but it's not because they aren't working hard! Love this post office.

I walked in with what I thought would be a nightmare situation, and before I could finish my story…read morethe young lady behind the counter knew what I needed, printed everything and just took care of business with a smile on her face. Phenomenal customer service. This is now the store I'll always use.

The folks at this location are always so nice and helpful! Even with a huge line during Christmas…read moretime, they are friendly and efficient. Nicely run store!

I am usually happy this this store. I use it mostly for returns of Amazon products. I have used it…read morefor notary twice. I main complaint is about the management. If you want people to keep coming here you need to have adequate open and closed on your answering service. How much time does it take to tell people you are closed due to the weather. I was there today, big lite up OPEN sign. I called first and only got the leave a message voice mail. You weren't open.

6/29/2026 I had a small package with the pre-paid return label I needed to drop at UPS desk. I…read morechecked their hours....closing at 7pm. I popped in quickly around 6pm and I still had a grocery run next door down and needed to arrive at a meeting by 630pm...yes, I know, cutting it close. Both sales representatives were young men and they stood quickly to their feet as soon as I touched the door. I was delighted at their level of commitment to service--and manners as I am a lady of a certain age (but you didn't hear that from me!) I said it has a prepaid label and thanked them. The one fella commented that he liked the message on my t-shirt which is a social commentary that I knew would draw controversial attention. But....there you go! Polite, courteous, professional and prompt. Great service!!

I had ordered some prints here and came and picked them up. They were suppose to be glossy but came…read moreout matte. They were able to reprint and recut for me but it did take awhile. The quality of the print is very poor in my option. It would have been nice if they gave me the misprinted copies just because they made me wait another hour but they didn't.

I went to this location on my break to return AT&T internet equipment. AT&T return instructions…read morestate that my equipment can either be returned to Fed Ex office stores or UPS stores without the need to pack or label the equipment. I entered the store at the Stones River location in Murfreesboro, TN. There was one person ahead of me. As I waited I noticed that there were 3 other employees standing around in the background. 2 customers walked in 3 minutes and 4 minutes after me and one of the employees went to their station to assist them. That employee never once asked 'who's next'! After that particular employee helped the 2 customers that came in behind me that employee asked me if I needed assistance. I said 'yes, I need to drop off my AT&T equipment. The person said we don't take those here...you have to go to a UPS store. I was confused by what the Fed Ex associate said so I went to the AT&T website to see the return instructions again...needless to say I was right and the person at the counter was wrong. I walked back in to the Fed Ex office store now already late for work and fuming a bit. A different employee asked if they could help me. I said 'yes' and went on to vent about the previous employee giving me wrong information causing me to lose my place in line and be late returning to work. This employee possessed my return. I asked this employee why the other employee seemed to be so inadequately trained? I didn't get a response. IMO the other employee was clearly in a delusional and imaginary state of mind that caused the employee to be more focused on perceived appearances than actual reality. Unfortunately this is a classic example of how most DEI hires perform...

I needed to quickly ship an item to a friend, and decided to try UPS instead of the postal service…read morefor the first time. This location was super convenient with plenty of parking. I visited around 5pm and was immediately served. I just had to provide my driver's license, and the name and address of the receiver. For about 5 minutes of my time, and $15 I was able to get next day arrival!

Service timely and friendly and professional. I had to return AT&T equipment. It went very smoothly.read more

! I had 2 Amazon returns and had zero clue how to change from a location in Lebanon to this one on…read moreMedical Center. Tony was happy how to show me how on my phone. He was friendly, efficient, knowledgeable, and kind. I was in and out quickly with receipt in hand. This location is always a good one and every employee I have encountered in the past has been helpful but TONY went way beyond for me. Huge shout-out to him. On my next trip there, I hope to see him again! A+

Pay extra and just don't come here, so rude disrespectful…read more I will actually pay extra for good service. I will pay extra to have you package the item. I'll pay extra if you just aren't a fool or have dumb outdated practices. Ignorant store police's just to jack you on making $3 extra dollars? What on earth, use your brain and realize what kind of business your leaving on the table The "we've done it this way for 8 years" isn't an excuse it's a pitiful way to do business I don't know how a small business like this stays open with pitiful attitudes and service. I've been here before but on June 10th 1:45 PM 2025 It became the last time.

I have been using Lockstep for a few years now for two different businesses, and it has been a huge…read morerelief and time saver. The attention to detail and white glove service I receive is EXCELLENT!

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