The best UPS store experience I've ever had. I've been to UPS stores in multiple surrounding…read morecities, Crestview, Freeport, ETC. and never had I had such a seamless experience as I did this morning. I went in with over 60 pages of documents to print, expecting to spend some time in there especially when I saw there was only one employee working and multiple customers in line. I was very much impressed. The woman working was quick, efficient, and friendly. She got all my documents printed and had them paper-clipped and organized in the correct order. At other UPS stores like the Freeport location I normally get things out of order with pages missing and have to sort them out, not here. She knew what she was doing and did it well, I'm extremely appreciative of her attention to detail and will absolutely bring my business here whenever I'm in town.

Even though I live out of the area, I had an appointment in town today and also had brought a few…read moreitems that needed to be returned through UPS. The Customer Service here is top-notch. They were friendly and very efficient in completing my returns. Shaynon was so patient in helping me find the correct return labels through the emails on my iphone. After printing the labels, she quickly and thoroughly completed packaging each item.. and with a genuine smile. I was so pleased with the help I received at this UPS store and will be returning.

Wow. What kind and generous staff and owners…read more I came in just as they closed. They gladly stayed late for us to mail our items. They also showed compassion and found us the most economical yet expedient shipping options. So blessed to find this store open late and helpful in our need for mailing goods way past USPS limited and silly office hours.

Fast, super friendly, excellent service! Everything that I've had done with them has come out…read moreexcellent and it's always a good experience. I literally love going to the store because of the friendly service and their sweet pup Sunday there to greet me. Whether it's Real estate flyers or a return label, they are on it and I'm never disappointed. Thank you guys.

A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

Nose rings who don't have a clue what's going on besides shipping packages the person who did the…read morecopies it's never there just stay away it's not worth your time

I'm not one to usually say anything but I was in here around noon on 12/5 returning some items &…read moretwo older gentlemen were in front of me. After they left, the male and female associate began talking about their appearance and how weird they were, saying how they wish they could just tell people they look weird etc or ask them why they're wearing XYZ- while I was in the store! This is so unprofessional and I would be mortified if I were those two polite older gentlemen. Gossip on your own time, preferably when there isn't a customer still in the store. Bully behavior.

Oh my God try to get something done besides mailing the person who makes copies is never there so…read moreit never gets done and you got nose rings behind the counter who don't know what the hell's going on

Grace went above and beyond to assist us in getting four large boxes ready to ship back to…read moreTexas...figuring out the most cost effective way...balancing the boxes with multiple weighings...and way below my guesstimate on pricing.

I was charged $5.00 for a preused box about the size a cell phone would be shipped in. I was quoted…read morea price of $166.00 to ship maybe 2 oz of medicine in said box. His price was inexcusable as it was $57.00 cheaper through UPS.. (which was still outrageous) I used this business a few years back and was price gauged then also. I would never recommend this store as it appears the owner is out to take advantage of locals, with no regard for their loyalty for local businesses. shame on him.

I went in to ask about my package and found out it had been shipped to the wrong address and by the…read morewrong carrier. And I was charged an outrageous price. When I asked the guy about it, he got completely belligerent and told me to leave. I'll take my business somewhere else.

Everyone at this store is super friendly and eager to help. I had been using a business for my…read moreprinting needs and they changed some printing policies, so I found THE UPS STORE at 13800 PANAMA CITY BEACH PKWY 32407. Closer and more convenient! And Top Cat (TC) thanked me for my business! This store provides the customer service of days long ago! I love this store!

The girl with the facial piercings could not have been a more miserable human being. 0/10 customer…read moreservice

This Husband and Wife team have helped me out twice now with a FedEx delivery. Quick and very good…read moreservice. I can always rely on them for the answer to my shipping problems. Very friendly. Rocky

The store manager, JoAnn, is exceptionally rude and unhelpful. Avoid doing business with this UPS…read morestore at all costs. There is a reason why they have less than three stars on their reviews.

I needed a package mailed to me with medicine, Joanne was great! She explained there will be a one…read moretime receiving fee of 5 dollars and the item must be shipped via ups with my name and phone # to the store. What a relief, thanks UPS and Joanne.

The 800 customer service agent states my package is being help for pickup at customer request at…read morethe Panama City post office. I am the customer, and I have never put a hold on my mail. Our condo of 800 units receives packages for us. They gave me a local number that they do not answer. I now believe I know why it takes sometimes three weeks to get my mail.... If they flag my account for hold mail, they don't have to deliver it!!!! Amazon will be upset when I request a refund for late delivery. Never use USPS if you can help it.

I don't know what special kind of person they hired recently that wants to randomly require…read moresignatures for things that I am being told does not require a signature but it is incredibly frustrating! They do not knock on the door. I am home all morning and when I go out to the mailbox to check the mail there is yet another slip saying that I missed a delivery.....ummmm knock on the freaking door perhaps???? And then when I go to the post office in person they cannot find whatever it is! Whoever you are you deserve to be fired! This establishment is absolute trash.