Cancel

    Open app

    Search

    Services - United Communications

    Telecommunications

    Internet service providers

    United Communications Photos

    You might also consider

    Recommended Reviews - United Communications

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kathy G.
    7
    291
    71

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    T-Mobile

    T-Mobile

    (5 reviews)

    My phone was stolen on Broadway last night and Claire specifically helped me get exactly what I…read moreneeded to get my replacement phone ordered, today. She was so kind and helpful and I'm super grateful.

    **Most Disappointing Customer Service Experience Ever**…read moreStore Associate: Kai Store Manager: Paris After numerous conversations, I worked with T-Mobile to have a replacement phone sent to this store for pickup for a warranty exchange. The store associate, Kai, reviewed the phone and said she wasn't sure she could process the exchange, so we called T-Mobile corporate in the store to confirm my device qualified. Two different T-Mobile leaders confirmed to her (on speaker phone) that since the screen was not cracked and had experienced an internal malfunction it was covered and they instructed the exchange to be processed on the spot. After the call Kai started pushing on the screen, aggressively jamming her nails into it and damaging my phone. I told her to stop. At this point, she told me she would not process my exchange. When I asked for a manager she said her manager, Paris, wasn't available, but she would call her to confirm if the exchange could be processed. Kai went into to the back office claiming to call her manager - she later admitted that she never actually called her manager - admitting she LIED to me. I told her that I had never experienced such poor customer service, lack of empathy, or disrespect - she couldn't care less. I went back to the store a few days later when I thought her manager Paris would be available, she wasn't but Kai was just as rude as before, making other customers in the store very uncomfortable. Many days later I received a call from the manager Paris, her communication disregarded my concerns, she didn't sound alarmed that her employee lied about calling her, or that she damaged my phone - the same one I was trying to replace for a warranty exchange. I told her I wanted to allow her to make the situation right but Paris failed to seize the opportunity. Paris then canceled the warranty exchange against my wishes, I later received an alert that it was canceled due to my request?!! This was the worst customer experience I have ever had, Kai and Paris are an embarrassing representation of the brand. Their actions and interactions were counter to everything T-Mobile claims to be. If I were able, I would rate the store negative stars.

    United Communications - telecommunications - Updated September 2026

    Loading...
    Loading...
    Loading...