This shop is right next to the pizza place, and they share a small parking lot…read more They carry a good selection of vinyl and CDs, though I wish there were more overseas bands represented. That said, the vinyl they do have is small but well curated. They also sell vintage speakers, turntables, and other gear. The vibe inside feels like a classic vintage record shop muted colors, a bit nostalgic. The guy behind the counter was cool and approachable. I believe you can also bring in vinyl or stereo equipment to sell, but you'd want to contact them first. It's a cool little place

Excellent vintage stereo repair and knowledgeable service in a relaxed setting. Mark did an…read moreexcellent job setting up my Technics turntable, and was able to replace the broken hinge in less than a week! He has a solid selection of cartridges priced well and gave me options that best fit my listening style and album conditions. Mark is awesome!

I have used Brighton Sound as a vendor for Shure, Yamaha, and Ashley and other products for several…read moreyears. Working for a school district we have to comply with sate and local purchasing and bidding rules. Working with Gary he would easily be the low bidder beating out B&H PhotoVideo, and other discount vendors. When he couldn't he was happy to provide a quote to fulfill my 3 quote regulations. We had a few large projects where Gary arranged for instillation of complex systems. All were professional and completed in a timely manor. Rochester has a deep history in the sound industry and Gary knows it because he lived a lot of it. He stays current can help you with some of the latest digital technologies also.

I am hosting my 20 year high school reunion next month low in the southern tier and reached out to…read moreBrighton Sound to see if they'd come down all this way to do a very basic sound system for us. As expected, they do not service my area, but Steven, the VP at Brighton Sound, was quick to respond to my inquiry and even provided me with some tips on finding the right equipment more locally to me. Honesty and helpfulness go a long way. Perhaps we'll have an opportunity to do business in the future!

Back in the day, there were a good number of high end audio dealers that were knowledgeable and…read morecommitted to customer service. Now there are maybe a couple left as the interest in audiophile equipment is fading. I unqualifiedly recommend working with Lance at Forefront Audio. He is more knowledgeable and helpful than the competition. Don't be fooled by the small storefront. He handles a large array of equipment and will help you find the best solution to your audio needs. Its also worth noting that his familiarity with vintage audiophile systems (like mine) is second none.

I was new to audiophile quality gear when I started shopping at Forefront, Lance was patient,…read moreextremely knowledgeable, spent hours with me answering questions and helping me figure out what kind of equipment I would likely need for my listening space, without pushing the most expensive items within my budget, and in fact, on several occasions recommend that I did not invest in a piece of equipment that he believed was more expensive than needed at the time, or trying to get me to but what he thought was the "right" choice, instead, he just gave me my options and allowed me to make my own decisions, he has allowed me to audition and A/B test equipment in my own home, and has delivered and picked up speakers that were too large for me to transport myself, and all without any guarantee I would even make a purchase, and because if this meticulous level of costumer care, there is a really nice community of audiophiles that hang out at his shop, Lance made what could have been an overwhelming and intimidating experience really comfortable and enjoyable, I would not shop anywhere else for high end audio.

I just purchased the ARCAM Radia A25amp and the C5 CD Player. Tom, as usual was very helpful and…read moreaccommondating. Excellent service and a superb product. Will definitely return.

Great knowledgeable team. Thomas has been around for 55 years in Niagara for a reason. Always…read morelooking out for the customer. They don't just sell you things for the sake of a sale. I have made a number of purchases here over the years. And will continue to do so. Go to electronics store!

I sent a good turntable for repair. I paid what he requested, Dave complained that it wasn't packed…read moreproperly, and I shipped with CANPAR with extra care. $143.00 to ship. Nothing is getting done. Had I read the reviews here, I would never trust my gear with this place. Now to try and get this back without going to court.

Do not believe any reviews you see on "Humphrey's" website. I stupidly didn't do my research. After…read morereceiving $170 to do an estimate which I never got, he demanded an extra $170 for 2.5 hours work that I had not authorized. The receiver is still not working. The day we went to pick it up, Dave wouldn't give it to me. He cursed at me, he threatened to trash my receiver; I called the police while standing in the shop. My wife has the video. We turned to leave the shop without argument. He followed, screaming obscenities in my ear. When we reached the sidewalk, he assaulted my wife, grabbing her phone and running back into the shop. I pinned him against the wall and we got the phone back. Police were not available. Three days later, two officers came on a "keep the peace" call and were able to get my receiver back. I'm the second reviewer to have called for police assistance. I wish there was an option for zero stars.

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

Once again Phil Marchand Has knocked it out of the park…read more Phil custom made me a passive line level crossover (XM46SB) built to function with my new amp's specified input impedance. He has been an audio guru and mentor. Thank you again.

I purchased a Marchand XM126-4 and Marchand XM126-3 crossover in kit form 25 years ago. Phil…read moreMarchand provided unending and comprehensive support for his products. Unfortunately, a California wildfire damaged both units. Although the crossovers are no longer offered in kit form, Dr Marchand supplied the necessary components to restore both units. Be prepared to wait for the product. It took them awhile to build the new frequency boards and attenuators. But well worth the wait. And the quality of work is outstanding. Marchand Electronics; still supporting their products 25 years later. -Patrick Rooney

Super service and very knowledgeable…read more They will clean your vinyls professionally with the latest technology out there.

Ed is simply one of the most knowledgeable and kindest people in the high end audio business. He…read moretreats his customers like family and spends as much time as necessary to ensure that whatever you end up purchasing is based on an informed decision. Have been a customer of Ed's for a long long time - he's the gold standard in his business.