1. United Westlab

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    Los Angeles, CA

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    Labcorp - 3rd floor

    Labcorp

    2.4(67 reviews)
    1.8 miWest Hills

    I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

    I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

    Photos
    Labcorp - Front desk

    Front desk

    Labcorp - Parking

    Parking

    Labcorp - Building

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    Building

    West Hills Hospital and Medical Center - United West Labs - West Hills Hospital is UCLA WEST VALLEY MEDICAL CENTER. Same place, different outfit.

    West Hills Hospital and Medical Center - United West Labs

    1.9(24 reviews)
    1.7 miWest Hills

    I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

    Got here at 4am. I'm the only person here which is surprising. I was happy thinking it would get me…read morein and out without a long wait. Well, it's 8:30am and I'm still here waiting to be seen! A 4-5 hour wait w/ an empty emergency room is INSANE! It took 5 hours for them to call me from the waiting room to get me a bed in the ER section. Then I had to wait another 7 hours for them to get me in a bed upstairs. I ended up being admitted. Whole 5 hrs I was waiting in the ER sitting area to be seen I had a blood clot in my lung. And the only reason the doctor ordered a CT scan was because I requested it once I got inside. ChatGPT told me I had a blood clot in my lung which is why I got out of bed at 3 am and went to the ER. I told the doctor I believed I had a blood clot and he said he didn't think so but would order the CT scan. And I was right. Once I was admitted they gave me blood thinners & monitored me over night. The next morning I asked to be discharged and you would've thought that I was a prisoner. The nurse was really evil and rude to me and said that no one can discharge me besides the doctor and he didn't say it was OK for me to leave yet. I felt like they were holding me against my will because they wanted to keep billing my insurance for the bed. I ended up having to message my Oncologist. I sent him an email stating that they weren't allowing me to leave the hospital. My Oncologist works that hospital and he came there to see me and told them to discharge me. He was upset and told them there's no reason why I should still be admitted. If my oncologist wouldn't have come up there, they weren't gonna let me go. So scary.

    Photos
    West Hills Hospital and Medical Center - United West Labs - Empty still a 2.5 hour wait.

    Empty still a 2.5 hour wait.

    West Hills Hospital and Medical Center - United West Labs - Checked into the West Hills now UCLA hospital Resort

    Checked into the West Hills now UCLA hospital Resort

    West Hills Hospital and Medical Center - United West Labs - Food is on point

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    Food is on point

    Quest Diagnostics - I'm scared of the results

    Quest Diagnostics

    2.3(111 reviews)
    4.4 miTarzana

    I like going to this place because it's usually not too busy. However, this time the waiting room…read morewas packed, and several walk-in patients were complaining about how long it was taking to be called. Fortunately, the technicians were very kind and patient. My appointment was at 10:10 AM, and I only had to wait about 15 extra minutes, which wasn't bad considering how busy they were. My biggest complaint is the parking. The building charges $2 every 15 minutes, with a maximum of $20 per day, which I think is excessive. I normally park on the street, but because I was short on time, I decided to park in the building. I was there for less than an hour and ended up paying $8. Unbelievable! It was a good reminder to leave earlier next time so I can avoid paying for parking. The highlight of my visit was the technician who drew my blood. Her name is Susan (she's asian), and she's a floater. My veins are very difficult to find, but she located one on the first try, and the blood draw was completely painless. I wish I could request an appointment with her every time I need lab work done. She was definitely the best part of my visit.

    I had Elizabeth today as my person taking my blood. What an amazing experience I have had and it is…read moreall to do with Elizabeth!!!! Literally THE TALENT? I have a thyroid condition so I have gotten my blood taken so much in my life. I also have the hardest veins ever, and queen Elizabeth was able to get the blood flowing so unbelievably quickly and I felt absolutely no pain at all, also an extremely rare occurrence for me. Thank you so much Elizabeth!!!

    Photos
    Quest Diagnostics - Fully automated till you are called in.

    Fully automated till you are called in.

    Quest Diagnostics
    Quest Diagnostics - 20 minutes after, but a whisper of a mark!

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    20 minutes after, but a whisper of a mark!

    Labcorp - View from Black Bear Diner

    Labcorp

    2.9(41 reviews)
    4.4 miTarzana

    First time visiting this Labcorp location and I had a really great experience…read more The biggest surprise was the parking. There was plenty of it, which is rare compared to other Labcorp locations where parking is usually paid and a hassle. The office is small and was pretty full when I arrived, but even with an appointment, I was called back within just a few minutes. Bernice was handling everything during my visit, and she was amazing. The waiting room had several patients asking questions and feeling impatient, but she stayed calm, organized, and efficient the entire time while keeping things moving. She mentioned it's usually a two-person team, but they were short on supplies that day, so she was holding things down on her own, which made it even more impressive. When it was my turn, she was professional and kind. I usually have very difficult veins and often get poked multiple times, but she got it on the first try. Overall, top-tier service. I would definitely recommend this location. Just be patient if it's busy - they're working hard and doing their best.

    Catching up on my reviews, my experiences here have always been positive. The location is very…read moreclean and the staff are friendly and professional. Making appointments is easy.

    Photos
    Labcorp - Very  Uncaring and  Unprofessional. 
 I'm going to deal with corporate office of Labcorp about  this . 
 Cindy is the one stading up.

    Very Uncaring and Unprofessional. I'm going to deal with corporate office of Labcorp about this . Cindy is the one stading up.

    Labcorp - Cindy the Unprofessional,  Unapproachable,  LACK of Customer service,  Very BAD attitude  person who represents Labcorp. 
 Corporate office

    Cindy the Unprofessional, Unapproachable, LACK of Customer service, Very BAD attitude person who represents Labcorp. Corporate office

    Labcorp - I'm smiling because Lily was so gentle. I didn't even know she took my blood.

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    I'm smiling because Lily was so gentle. I didn't even know she took my blood.

    United Westlab - laboratorytesting - Updated September 2026

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