my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

Yesterday around 3 pm, I thought I'd need to see a banker to handle my issue, but Justin Yarcik was…read moreat the window inside, and he solved everything so perfectly! I had never been in this branch before. I have had an account with EECU since 2015, but had not used it in years. I needed to reactivate my account and get a new debit card, so my son, who also has an EECU account, could deposit my birthday money for me from your location downtown. I was unsure how to update everything in order to quickly arrange this, and our time frames were extremely tight. Imagine how pleased I was to have this bright, personable young man listen intently to what I needed, and then he made it happen! Nothing has been this easy in my recent memory. Now, THIS is how you get and keep business in a competitive industry. Justin made my day. Thank you for hiring such gems as Justin. He is truly a jewel in the EECU crown. Sincerely, JILL STREHL, 817-501-9605 Arlington, TX

I came here to deposit money in my friend's bank account. I gotta give it to the bank tellers…read more They are smart. I bank with another bank and they tried to tell me about Wells Fargo and have me sign up with them. The place has a dull late 80's/early 90's feel. Otherwise, the people are nice and somewhat efficient at processing. I just don't understand why a "supervisor" stands behind each teller looking over their shoulder. If you don't trust your teller, get someone who you do.

I have been banking here since 2000. Their fees are just to much and with this, I have decided to…read moreclose 8 accounts with them. In my opinion you are known by an account number and last 4 of your SS.. I'm sure I'll be back but not anytime soon.

For the past year I've had to be back and forth to this BofA branch to work on my father's estate…read more I've have gotten to know most everyone and they are all professional and gracious. Daisy is the manager and is friendly and incredibly knowledgeable (which is rare these days). I've been so pleased that I'm considering moving my accounts there.

This place is lacking in everything!!! There's only one teller for everyone apparently and there's…read moreno one asking if anyone needs any help. Just saying if you see a dozen people waiting in line you can at least put more than one teller to help out customers.

Chase has always been a greedy corporation with low interest rates, very bare minimum perks for…read morelong-time customers, and can't even follow through on services they offer due to a high frequency of "glitches" in their systems. This particular chase also has such an awful ATM- instead of the horizontal slot with adjustment slots on either side, it has the feeder like Kroger or another grocery store checkout. It eats cash, can't read straight, unmarked bills, and will spit them back out very crumpled, or even torn. Also the 30 bill limit instead of 100. If you gotta use Chase, go somewhere else.

ATM doesn't dispense cash or receive cash. machines have been failing for over a month since I've…read moretried them. They cant keep their machines working.

I like coming to this EECU branch. The staff are friendly and helpful with whatever I've needed…read more I've noticed they offer a variety of services. I appreciate that the staff remember your name and members of your family. I appreciate going into EECU and using the ATM as well. EECU has been my go to bank for years and will continue to be.

Cergio is extremely ambitious and does great work. I stopped by this branch which I do a few times…read moreeach year on average. Most of the time we use a branch closer to our home but this branch is convenient if you have errands to run in the 377 area in Watauga. After getting a little money, I was headed out the door when a gentleman (Cergio) asked if I was interested in saving money on my Chevy's loan. I told him my Chevy was paid for but we bought a new Cadillac a few months prior and I had been trying to get that loan over to EECU with zero luck. In fact, I had been told they were 90+ days behind and were not working to refinance loans very much. I was shocked when the people at our home branch had told me this. All previous experiences with EECU had been great in terms of incentive, speed, service, etc.... I had always found everyone very helpful and responsive so this lagging lengthy display was a new experience. I asked Cergio if he was serious and if he could get the loan switched over within a few weeks. He told me he felt that was exactly what he would do. I spent few minutes getting him our details, exchanging emails and phone numbers and off I went curious as to how this would progress. I had applied four months prior at our branch but was told they could t help us for months. Within 2-3 weeks, Cergio got our loan refinanced, saved us some money with a lower rate and had the loan closed. He even assisted in getting our insurance certificate over to the right people at EECU. Thank you Cergio and Watauga EECU! You did a super job and helped me accomplish something I had been trying to do for months. He had no idea when he approached me. I wanted to let his management team know that his efforts and service are rare today and we appreciate him!

Employees are uneducated, They don't know what a stamp of cancellation, made me run around for 2…read morehours just to cash a check.

Highly recommend this place is you like loooong lines. I waited over 30min inside to deposit a…read morecheck. Of course, they're drive thru are all closed. One person behind the counter. Everyone was frustrated.

Jordan Brown was helpful in helping me with a situation and I was not at the time a Frost Bank…read morecustomer. That is great customer service.

I can't believe I am writing a review about a bank. I have…read moremostly dealt with large banks, like Bank of America, Wells Fargo, etc. The service at those institutions was impersonal, but did what I needed. Based on that experience, I started using an online-only bank. One reason I switched was the online bank (Aspiration) does not invest in fossil fuel companies and they make donations to reforestation efforts. They just aligned to my views. I mean, why not an internet bank? If it's impersonal anyway, why not just do everything online? I found a couple services the online banks don't handle as well as a local bank: cash deposits and cashing in U.S. Savings Bonds. The cash deposits weren't that big a deal, since I don't have very many of them, but I have received a few. The bigger issue was the savings bonds. I inherited savings bonds when my mom passed a couple years ago. They have been sitting in my safe because I'm a procrastinator and didn't really know how to handle inherited bonds. One day, while looking for something else, I came across the bonds and decided it was time to do something about them. I wanted a Texas-based bank and selected two to visit. I started opening an account at the first one I visited (Texas Bank) and was told there would be a hold on the funds for a couple weeks. I decided not to open an account, based on that. Next, I visited Frost Bank. I asked about opening a new account and mentioned the bonds, asking about any hold. I was told the funds would be available immediately, so we started the process of opening an account. The person I worked with was named Elijah and he was EXTRAORDINARILY helpful and really got to know me and my banking needs. The account setup was quick, but then he had me download the Frost banking app to my iPhone and helped me set it up! By "getting to know me, " I mean really getting to know me. By the time I left, he knew about my work with TxETRA and my passion for electric vehicles and renewable energy. True to his word, when I checked the app, later that day, all the funds were available to me! But wait, the story doesn't end there. About two weeks after I opened the account, I got a phone call from a manager at that particular Frost branch, asking about my experience opening the account. Unfortunately, I cannot remember his name, but he asked about my use of the app, to make sure I wasn't having any difficulties. He also guided me through setting up some of Frost Bank's fraud protection settings on their website. I made sure to mention the great service I had received from Elijah. Somewhere in the conversation, something clicked for the manager and he said, "Oh, you're that electric car guy!" Now that I have experienced what a PERSONAL banking experience is like, I'll always have a Frost bank account.

I do not bank here. I had a customer give me her personal check for work I did for her. I stopped…read morein at this branch to cash the check and Fatima was the person who said they charge $8. (The check was for $55.00) To cash the check drawn on their bank! She said if I wanted to open an account there would be no charge. I could have deposited the check at my bank for no charge but happened to be driving by the bank the check was drawn on! This is poor Customer service in my opinion! Perhaps waive the charge to show what great banking service could be? I won't bank here.

The best customer service I have ever experienced in a bank! This "beautique" bank genuinely has…read moreyour best interests in mind and they help with every part of the process. The bankers here came here because instead of being in an impersonal and "transactional" bank they can know each customer personally. There are no tellers, just a lot of bankers to help with your every banking need from loans to deposits. They also have many other services I didn't realize until today they had. It's just the best bank in D/FW and I will be recommending this place to everyone!

I love this bank. They have always been able to fix any problem I may be having quickly and…read moreefficiently. Their customer service is excellent.

I pull into the business drive thru, being the only car in the entire drive through I immediately…read moreget greeted and hand over my very small change order. 20 minutes later after several cars come and go through the normal drive thru I get my simple change order that a 2yr old could do in under 1 minute. I deal with this 5 days a week at this location. You will never get in and out weather your in the drive thru or inside in under 15min. Switching my business account to another bank that can actually handle business.