They are super friendly and they are understanding. I went to the ER for an issue I was having and…read moreamana care solved it instead

Not recommended at all , very uneducated staff that couldn't even look up my insurance. She flat…read moreout told me she can't do that even tho I know for a fact you can because mercyone has done it . I highly recommend going to mercyone over this place

Told me I had sugar that was going to kill me if I did not immediately go to their waiting room at…read morea hospital was there for over 6 hours never was seen they tried to act like they had a bouncer that would make it so I could not leave I told them if they put their hands on me while I tried to leave that I would sue The living daylights out of them went to see my doctor after this was 5 minutes late and he told me that I was not allowed to be seen 5 minutes really because of traffic you tell me I'm going to die if I don't get attention and then you tell me to get the hell out he was fired immediately do not go to Dr gaily at the bettendorf HealthPlex is bedside manner sucks they all treat you like you're some kind of replaceable product

Went there because I had been having severe stomach pains and couldn't find a doctor to take me…read more They said the fee would only be a couple hundred dollars. When I went back and told them the symptoms they said they didn't know what was wrong, it sounded serious so I should really get check. But they couldn't help me cuz they don't have the equipment. I asked if they could refer me anywhere or where should I go and they said they had no idea. When I got the bill it was closer to $1,000 for them to take my symptoms and tell me they can't do anything for me.

I had to make a visit to this QuickCare location a couple of weeks ago due to a bad cold…read more I made an appointment online the night before. To save even more time I completed my check-in online the morning of my appointment. My wait wasn't too long at all on a Saturday afternoon. There was just one other person ahead of me. I was seen by an NP. She was super friendly and took the time to explain things to me, even though I just had a cold. She knew I wasn't feeling well based on my initial exam and overall appearance. Unfortunately she couldn't prescribe anything because what I had was a virus. She told me if I wasn't better in 10 days (from the time my symptoms first began) to return to QuickCare. Sure enough, on day 8 of my cold I felt almost 100% better. The NP advised me that I was one of about a dozen patients she had seen that day with the same symptoms. Spring and Summer colds are the worst. Clean waiting room and exam room(s). Ample parking because of its location in a strip mall. In and out in less than 1 hour. Definitely recommend.

Took my husband in here because he had flu like symptoms for several days and he needed to make…read moresure he could go back to work. Stopped in because of no insurance, two Doctors saw him; one just to introduce herself, the other to give him the test. The second Dr told him the test was negative but thought Todd have had it anyway. The bill was over $600.00 OUCH I wont be going back. Just over $300 was for the first Dr who just introduced herself. Thanks U of I for grabbing all you could get.

I took my 2 year old daughter in on Jan 1 because she had a high fever and I was getting wildly…read moredifferent temps on the three thermometers I had at home (ranging from 99 to 108!). I checked online but didn't see holiday hours posted anywhere so I assumed they were open normal hours. However, when I walked in there was a sign posted on the door saying they closed at 4pm and I got there at 3:45. I felt bad for coming in so close to closing but it was a long drive and my little one wasn't feeling good. Everyone was courteous, professional, and attentive even though I know they probably wanted to get out of there. They even took some time to wait for the fever reducer to start working.

Had a very positive experience here recently. I appreciate the immense precautions they took to…read moreprovide care during a public health crisis. Arrived as a walk-in. Was screened relatively quickly and then was allowed to complete registration and check-in online (in my car, on my phone). Was then able to be seen in my car. Their curbside care protocols were excellent. And they were attentive in their care.

I've been coming to this immediate care clinic for DOT physicals for the CDL and yeah that's the…read moreextent of my experience but it's always been positive and efficient. I was delighted by the staffs professionalism and friendly, yet very professional. I'm sure some patients gonna be a real handful, so I definitely recommend coming here for the CDLDOT you have to check in and do paperwork on your phone or they have a tablet and your appointment time doesn't guarantee that specific time but it guarantees you a spot, so just keep that in mind and be patient.

Very annoying to call into with disputes. Have spent more then 2 hours collectively trying to get…read morethem to stop billing us for a bill we already paid. Last time they told us it was resolved, then a month later we get the same bill again and I had to call in. That last time I was on hold for over 25 minutes eating for a call. Insane these guys don't have a web portal in 2025 at the very least. So frustrating. Also they charged my company over $400 for a COVID test, flu test and strep test. Nuts.

receptionist was nice and let me know it'd be a longer wait due to line and being short staffed…read more I waited maybe a half an hour (it was 1 pm). upon being seen Dr was extremely nice and did not act busy or inconvenienced. They, Dr and nurse practitioner were extremely patient, kind, and thorough with my care.

Not good cu service reserved a spot online so I would be here at 4:30 pm! Nope got here checked in…read moresat in the waiting room for an hour!! The employee told me we would be next!!! Not sure what the point was to reserve a spot! Not pleased!

My husband died unexpectedly after robotic prostate surgery, nurses were wonderful, Dr. Gray was…read moreexcellent, kept me informed. But he died June 29, 2017 and they lost his belongings, both my daughter and I have called multiple times, with no results and barely any return calls. I had to bury him without his glasses! Also missing is an Iphone, hearing aids, 2 sets of clothes and the black bag with grey flowers on it. They don't seem to care, I get the same old comment every time, they've looked everywhere, aren't they going to even apologize or make thins right? B Vann

Visited Genesis East ER for a fractured/separated shoulder. Once assigned to an ER room it took 2…read morehours to get pain medication after several requests.