Quick & easy to make an appointment and be seen. Super nice & professional. Quick test results…read more Highly recommend the Ankeny location!

I visited this urgent care clinic last week, after making an appointment online that morning(they…read morealso take walk ins). I received the best of care and respect from the staff there. They did everything that my condition needed and assured me that it was necessary for me to come in that day. 5/5-recommend! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Staff masks to protect us. My insurance is accepted here.

Very professional people that work there at Hy-Vee exemplature health. Soon as you walk in the door…read moreor professional with a smile and ask your name. Then you go back and I talk to you like they've known you forever. You're in and out in less than 15 minutes unless you have to get a chest x-ray it might take another 5 minutes. I would urge everyone and anyone to become a member!

There will always be people who leave negative reviews. Exemplar has been there for me with…read morelast-minute walk-ins as well as setting me up with a PCP. They care. And they do a good job.

I took my boyfriend into this clinic for a fever of 105, abdominal pain and headache. They ran…read moretests to rule out Influenza AB, COVID and Strep. I understand this facility is not capable of testing for a larger variety of issues, however they decided to prescribe him 2,000mg of Amoxicillin *per day*. His symptoms got worse, and when we continued to contact this facility they advised to stick with the dose. A week later we decided to take him into the ER, and it turned out to be Appendicitis-surgery immediately. Again, I understand that Urgent Care centers have limitations on their abilities. However, a transparent suggestion to seek further medical advice instead of feeding him antibiotics would have been a smart and transparent next step. Very upsetting.

Is one minute equal to 60 seconds or 15 seconds? It was the…read morefirst time I came to this hospital for skin allergy treatment. The front desk told me that I had no insurance and paid a lump sum of $184.80. Then I told the doctor that I would be out in less than ten minutes. She also said that you don't need to see a doctor for this type of allergy, you can just go to a regular pharmacy and buy medicine yourself! No prescription medication and a month later they sent me another bill for $98.40! Said I chatted with the doctor for 35 minutes! It said that if it exceeds 30 minutes, it will be counted as 45 minutes!

When is an urgent care facility not actually an urgent care facility- that would be this joke of an…read moreoffice. 20 foot sign says urgent care, but you carry an injured person in and are told they requiring an appointment! This makes you just another doctors office. STOP THE BS and wasting people's time when they are in pain & need care. If anyone questions why hospital emergency rooms are used for non life threatening care- this office is one one of the reasons. Lying to the public and actually using a 20 foot neon sign to promote the lie, is rediculous and reprehensable. I will make sure everyone I know to take their business elsewhere. Clearly this is not a medical care provider that cares about people.

You "reserve" your spot online to guarantee spot to be seen. Then your force to sit another hour…read moreand half because they are so far behind. Why? Why make people reserve time knowing darn well your going to see anyone that walks through that door. Then ir staff gets an attitude when u ask what's taking so long.

Be aware the urgent care does not actually take insurance anymore. We have a copay but they wanted…read moreto bill us the whole amount so we could submit to insurance against our deductible. New management at many of the Mercy urgent cares now do this.

The lady at the front desk of urgent care is the rudest receptionist I have ever met. If I could…read moregive this rating a zero I would. I understand that it's flu season and the waits are long. But you need to educate your clients. If someone signed up for an appointment on line then they should be seen before the walk ins. If the wait is going to be over 3 hours then you should also let your clients decide so they can decide if they would like to continue waiting instead of wondering if you forgot about them. And when the client asks where they are at in the list after waiting for 2 hours and everyone who was in the waiting room is gone and all the cars that were parked by you have left, the last thing you should be is rude!

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The radiology department is a totally complete joke, they cannot seem to get orders that have been…read moresent to them from practices outside of Iowa Clinic correct, and then all the sudden they lose orders completely from other clinics, when asking for practices to move radiology orders completely to another radiology group They also mess that up and find out they didn't get pre-authorizations that they should have gotten weeks ago

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

Love this for walk in care!! The mercy clinic in pleasant hill is a nightmare. This location is…read morealways clean and the staff is helpful. I have been here twice and never have to wait long. Also the doctors are fantastic!

my wife has called about pain and the staff has been rude, not helpful and just plain…read moredisrespectful. If you don't want to help people, leave your job and make room for people that actually care about helping people, you soulless ghouls.

If you want to be waiting getting the waiting area for 40 minutes to be seen for extremely high…read moreblood pressure then be my guest

This is not an urgent care. This is a clinic that sees irregular patients by appointment and might…read moresneak in a walk in appointment from time to time. The care and staff once seen is fine, but it is not an Urgent Care clinic.

Mercy One falsely promises customers they accept insurance. While it is totally their perogative…read moreto only charge cash or payment upfront and ask patients to separately bill their insurance, they refused to bill our insurance for six months after repeated requests. I called billing repeatedly and asked them to bill our insurance at Wellmark. They firmly told me I was wrong, and we only had a canceled plan through my husband's job. In the end I paid it, but their punishment for refusing to bill my insurance and lying about accepting insurance is a negative online review, which will only be taken down with an acknowledgment of error.

I have nothing but great things to say about the team who handled my prostatectomy last…read moreTuesday--Emily, Hannah, Gretchen, Jill, Dr Kenny, the robot, and probably many others I might not have met while anaesthetized. Recovery is going well and I thank you all for your caring and professionalism.

These people are engaged in unprofessional, unethical and illegal activities. My PCP will not…read morerespond to my concerns or several tests I paid for out of pocket that show I have risk/symptoms for serious illness. The more I complain the worse it gets. They must be held accountable!