Very professional people that work there at Hy-Vee exemplature health. Soon as you walk in the door…read moreor professional with a smile and ask your name. Then you go back and I talk to you like they've known you forever. You're in and out in less than 15 minutes unless you have to get a chest x-ray it might take another 5 minutes. I would urge everyone and anyone to become a member!

If I could give this place zero stars I would!!!! The only decent provider is Elli and she is…read moreabsolutely AMAZING! I wish she was in her own private practice!! My experience with this place is not good at all, I was a patient at the flagship clinic since March of 2023 and if someone would have asked me how I feel about this place 6 months ago I would have said they are amazing, but when they opened the Cedar Rapids Clinic (I had moved to Cedar Rapids to be closer to family) things deteriorated very quickly. I was super excited to get my daughter and best friend into this clinic also. So, to say I was impatient for opening day that would be a gross understatement. However, when the three of us began seeing the provider in Cedar Rapids it was very clear that the clinic was not ready for opening day. They had no front desk staff and the LPN who was supposed to be in the back was the only person helping the one and only provider the clinic had. While this LPN was sweet to begin with, it quickly it became obvious that she was becoming overloaded with the front desk responsibilities, the duties with/for the provider, answering the phones, submitting billing (this is questionable), sending out lab samples , etc...etc.... The first time my daughter was able to get into the provider we were both excited because I enjoyed the care I received at the West Des Moines office so it was extremely unexpected when the LPN snapped at my daughter right away wanting to know why she was in there wanting to change PCP's when she already had a provider, Mind you my daughter was a) wanting a new provider and b) wanted a second opinion regarding a potential auto-immune disorder, which she has every right to. This LPN's behavior got increasingly worse, she was losing entire and partial samples that needed to go to the lab, she was getting more confrontational with me and my daughter, until she did something that I felt warranted being reported to the main office. When the LPN was ultimately fired. I was immediately told by the provider that she was friends with the LPN and wanted me to know that she was refusing to provide my care moving forward. this was in early November 2025. On November 15th, 2025, I received a message from the VP of Member Services on my patient portal telling me that "since I had not paid dues in 3 months Exemplarcare was terminating my membership. Now I don't want to get into too much detail, but I decided to contact my insurance company with this conundrum that happened with Exemplarcare in November, I was advised to ask for a "Billing Audit", so I sent a message through my portal requesting this document and stated that I believed that 2 business days should be ample time to send this document. Later, on Friday, I got an email from the VP of member services stating that if I did not cease communications with the office, [she] was going to seek legal action. Now I assume this means that they are refusing to provide me with that information... I have attached a picture of that e-mail to this comment. Not a great experience in the end! UTA: I just noticed that a staff member wrote their own review in an attempt to sway the overall rating of this place. It's pretty pathetic that a "professional" place of business would need its own employees to write false reviews; this is cheating and if they will cheat for a review the just think about the level of pettiness they take in your care and how they would take great ease in spreading any number of patients business anywhere they please. so Seriously and incredibly pathetic!!!!!!

From the front office to the nurse and nurse practitioner every one was polite friendly and…read moreprofessional. Diagnosis was thorough and not rushed. I'm glad they were available to help!

Avoid this clinic at all costs…read more From the moment I walked in, it was clear that patient care is not a priority here. The receptionist was shockingly rude, dismissive, and completely unhelpful. She acted like answering basic questions was an inconvenience and moved at an unreasonably slow pace despite the office being completely empty. An empty waiting room should have been a red flag--and after reading other reviews, it's obvious this place has a pattern of poor service. This was not a one-off bad day; it's how they operate. To make matters worse, they seem more focused on overcharging than actually helping patients. There was little to no effort to work with insurance, which feels intentional and predatory. If you value your time, money, and basic respect, go anywhere else. This clinic does not deserve your business.

Dr. Pelzer is a knowledgeable, patient and fun pediatrician. Our first child has been going for…read moreseveral years now since they were a newborn and we just started taking our second to him as well. He uses play to make our child feel comfortable with him while he's doing his checkups. Always listens to us and values our input as parents. Highly recommend him as a pediatrician.

The radiology department is a totally complete joke, they cannot seem to get orders that have been…read moresent to them from practices outside of Iowa Clinic correct, and then all the sudden they lose orders completely from other clinics, when asking for practices to move radiology orders completely to another radiology group They also mess that up and find out they didn't get pre-authorizations that they should have gotten weeks ago

They deserve one positive-I did not wait long to be seen in the walk in clinic. Down hill from…read morethere. I was told I needed to give them a "same"-i was given a take home kit. The doctor to me to take it to the hospital instead on clinic as the hospital would need to run it. He said that would save time instead of waiting for the runner to take it over there. (That was another negative experience). Preliminary results were back within about an hour. I WAS NEVER CALLED WITH ANY RESULTS. good thing I looked up my own results on line since what I tested positive for was contagious. I still have never heard from the clinic.

Kim Wook at Lakeview Medical is worse than a waste of time. And Unity Point is a joke -- worse than…read morea joke because people get hurt by their incompetence. My husband saw Wook and came away feeling worse. All Unity Point cares about is collecting money for the cheapest substandard care they can provide.

I definitely would not recommend going here because the nurses do not reply when you're in the…read moreportal. I seen Brett Stewart. He's a good doctor for a PA. However, his nurse Helene is horrible! She asked me if I knew what diarrhea was I have low back pain and Bulging herniated disc and I was going to PT and at the age of 52 with two kids I'm pretty sure I know what diarrhea is. Also, I had to get a referral to the ENT which she never called me after three weeks. I made my own appointment. Also they scheduled an appointment for an MRI for my lower back. I had to wait for it to come in the mail and schedule my own MRI appointment. And it was approved two weeks prior to that so don't count on the nurse to make your appointments and they're horrible at responding. After I had my MRI on February 21 I seen Dr. and he was very good and kind And his nurse was nice. However he did write a note for me to return to work after disability for only 24 hours which reduced my work time and then I lost my medical benefits, life insurance, and short-term disability and long-term disability. I've been asked for Multiple times for them to change my note because I only go twice. I don't need two days off a week which is 14 hours eight hours each day to go to a physical therapy appointment and they would not change my note. So I kept calling and sending notes in the portal and nurse promised to call me back I had four panic attacks because I didn't lose my benefits. She promised to call me back and never did after my physical therapy appointment. I went into the office and Dr. Jay's nurse had a complete attitude with me and made me sit there for two hours and was shaking her head at me and wrote all of my medical a note instead of saying, please allow the patient to return to work but give her time to go to appointments. I absolutely appalled that they would disclose all of my medical records and every appointment that I've been to and my personal information. This violated my HIPAA and I told her that and she told me that once she handed my note to me that it was up to me if I wanted to disclose this to my employer. I had no other give it to my if my benefits back. The there are terrible! I would not recommend going there if you need I don't know what's wrong with our healthcare system, but this is not how you treat people who need help!

My father is a patient of Dr. Knoblauch. I took him to his appointment the other day. She is really…read morewanting to get to the reason my dad is not feeling well. She is doing more for him then his doctor team at Mayo is doing for him. So God bless Dr. Knoblauch. With Corona virus it was a little confusing to get into the office. They want you to stay in your car and text them. Well, my dad can't see and he doesn't really text, so we didn't know ahead of time of these procedures, but we made do and made it work. I'm just thankful that she's taking time and running tests and making sure he can get into doctors that are running on emergency appointment right now.

Don't recommend. They told us if we came back to the same location to get the stitches removed then…read morewe wouldn't have a co-pay because removal is all part of the global billing for putting in the stitches. We drive 40 miles to have a rude receptionist tell us no and make us pay another co-pay. Waste of time and money when I could have waited 1 more day to have the doctor 2 blocks away take them out. Complete healthcare fraud just to get your money for a simple procedure.

im a runner and have been having a very irregular issue with my breathing while running. I came…read morehere to find what the issue was. But all they could do was prescribe me an inhaler I already have used which doesn't help. Waste of hundreds of dollars!! it was a shit show. dont come her unless you're willing to spend money to have a cold diagnosed or need a band aid. extreme disappointment

I've been going here for 2 years and I've had 3 unauthorized payments charged to my card. Each…read morepayment was confirmed by them to have been made by accident and the money was refunded but I can't help but wonder how many others haven't noticed. I decided to explore other options since the trust had been lost only for them to reactivate my account and charge me for the next month.

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I was at the DMOS because of back issues. I was impressed with the interest the whole staff had…read more(that I had contact with) in getting you better. Very professional staff that helped me immensely.......John

The place was the filthiest medical facility I have ever been in. Dr. Lee wasn't the friendliest.read more

I had my first colonoscopy today at 52 yrs old. I had a huge amount of anxiety with it for a…read morecouple of reasons. My heart rate and blood pressure reflected that anxiety. Let's call the first one masculinity issues...I won't go in depth on that, but I think most men get it. Women will think it's stupid because they have things done that are way more intrusive. The second one was fear of the results. I've lost friends to cancer, I've seen others fight it and recover, and I know people who live with it currently. It's never a good thing. I started a clear liquid diet at 500 pm on Wednesday. I drank the first half of my prep from 400 pm - 600 pm on Thursday. I had to get up and drink the rest of the prep at 245 am - 445 this morning. Lots of trips to the bathroom and a couple rolls of toilet paper. Drinking the prep was the worst part (and not eating real food for 40+ hrs). I didn't flavor it or anything. It's a little thick and best chased with some water. Check in at 715 am and the procedure was scheduled at 845 am. During the check in you get undressed, gowned up, and they start a fluid IV. Vitals check. In my case they asked a lot of medical history questions at this point too. When it's time you walk to the procedure room, you lay down and they go over the procedure with you, and then the sedation is started. The procedure takes 15 min to an hour or so. Mine took less than 30 min...I think. I don't really remember anything that happened in the procedure room after the doctor (Dr He) discussed the procedure with me. I thought I'd be in a semi-conscious twilight sleep. I was completely out. I don't remember anything until I was in recovery. You are required to have a driver because of the sedation. I'm glad my gf was there because I don't even remember some of what was said in recovery. I had no discomfort. Then you get dressed and go home... We were in the car by 1000 am. Bottom line it really wasn't that bad and I'm not sure why I was so worried. If you suffer from the same fears that I do/did. Don't. Having fears is normal and okay, but don't sacrifice your own health because of them. It's a necessary screening process as we age. Oh by the way. Clean bill of health. No polyps... The service I received from everyone here was no less than stellar from scheduling to intake to recovery. A real class act!

Receptionist is extremely friendly and helpful. Staff was also very friendly. Waiting room is…read moreexceptionally clean and well lit. They have a free charging station for phones near the TV on the far end. Several TV and chairs spaced out throughout the first floor. Restrooms are not clearly found if not looking for them. Also. The suites are not readily visible all the time. Look up and you'll find the suite numbers hanging most of the time, but I wish they made it a little more obvious. After the procedure, I was able to enter the office and stay in the recovery room with the patient. Staff inside were exceptional and very attentive. Update from doctor was brief but informative. Nursing staff did a great job at discharge and prepping us for at home care.

Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan…read more The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!!

Conscientious staff, good communication--just good people!…read more But please get Fox News off the fourth-floor waiting room TV.