The best auto repair shop in Brooklyn!…read more The Belt Parkway will test the integrity of any car. My little station Jeep, somehow a dip in the parkway broke all brake lines to my master cylinder. What the heck do I do? I did a search on Yelp and found 89th street auto diagnostics. I called the shop and spoke with Chris. He said his shop is very busy but he will fix my issue. A few days later, he fixed the car and explained what happened. I felt he was the only honest mechanic in Brooklyn. He also pointed out my Jeep needs another part to repair. Did you know JEEP means Just Empty Every Pocket?! When I come back from vacation, I'll have Chris order the parts and make an appointment. Great neighborhood auto shop, the service given was 5 stars.

Finding a mechanic is tough because you want to find someone who is trustworthy and will do what is…read morebest for you and your car. Read the reviews and visited here on a busy Friday afternoon. Chris greeted me and was completely transparent. Could've easily went somewhere else for an oil change but based on reviews and how he handled our first conversation I went back the next morning. Everything went great and runs smoothly.

Came here in the morning for an oil change and got a fast, honest job. The owner was super nice,…read moregave me free coffee. He was cordial and all around sweet guy-- last of a dying breed. Always honest, always reasonable. Has been here for years.

I told them exactly what had happened with my Infiniti-that I was in NJ, had 1/2 tank of gas, went…read moreto gas station there to fill up. The attendant tried to fill it but gas only trickled in a penny at a time. After 6-7 minutes only had $3.35. He tried again same thing only got $1.25 worth in. Then attendant had me move to a different gas pump, got less than $1 in & it stopped like it was full. There was between half and 3/4. Back in Bay Ridge, brought it to Verrazano and actually gave them a typed sheet with the description of what happened the night before with filling the tank, plus I wrote the brakes he just put in are squeaking pls check them. The guy stapled it to the check in card where they have you write your name, etc. They open 8am. It was 11am had heard nothing. I had to call. John said I'll call you back in a couple of minutes I'm on with the dealership. 30 mins later had to call again. He said oh Miss I had to order a new one it's coming from the dealership I asked him what did he order? He said a new gas gauge sender. I said, is it sensor? He said No, sender. He spelled it to me. I asked what does that do? It reads how much gas is in the tank. Ok, but I said there is exactly as much gas in the tank as I expect there to be. He says, what do you mean? The gas gauge is not wrong? I said no, I told you the gas gauge is right, but I can't fill up past a few dollars at a time, John says Oh my God I'm gonna have to stop him hold on. I'll call you back. Now, you see, this is no longer the $$$ repair he was hoping for. I don't hear from him for 40 minutes, Ma'am (sneering now, no longer the respectful 'Miss' from earlier when he thought he had a big expensive job on his hands). He says oh there's nothing wrong with your car. I got five dollars worth in to it $5 worth into it. I said I got about that much into it last night too but couldn't fill up. John says You want me to fill it up? I say yes please I have to go back and forth to Long Island this afternoon. What did you find when you looked at the brakes? Ma'am (sneering) I have 2 fuel pumps to put in I don't have time for this. I said, you've had the car for 7 hours and you haven't done anything at all? He said I'll call you back. Now it's an hour later and I have to leave soon for Long Island. I call. No answer. Wait 10 mins, figuring maybe he really is busy. No answer. He's screening my call. I try on my other phone and he answers instantly. Verrazano how can I help you? (all cheery) He hears it's me his whole attitude changes. I said did the car fill up? Yes. I say How can that be? What do you think the problem was and it it going ho happen again and leave me stranded alone somewhere? He says I have no idea. You probably put it in wrong. I said in NJ you don't pump your own gas. I told you the attendant did it and then he had me move to another pump and he tried again. John says Ma'am (dragged out like I'm an idiot) I don't have time for this. I have three fuel pumps to put in. (This is clearly a lie. It went from 2 to 3?) Come and get your car. I asked what about the brakes? Ma'am I'm too busy for you. And he hung up on me. I went to get the car and they called John over. I said you hung up on me. He dropped his eyes to the counter and said the call was disconnected. I said you had my car for 7.5 hours and did nothing but put a tank of gas in it. Ma'am (sneering) I'm busy. I said stop saying ma'am to me because it is not at all respectful. Did men bring those two cars in here? (there was one car in one bay, one bay empty and one bay with a car sitting with no one working on it) he said Yeah so? I said You would never treat a man the way you have treated me today. His face turned a red. I guess that got him mad being called on his mysogyny. I said 4 things and he interrupted me 6 or 7 times shouting at me. Finally saying I'm not here to argue with you. I said no you're here to fix customers cars which you did not do. Arguing is all you seem to have time for. Give me my key. The only bill better be for gas. (It was). I told him his behavior was disgraceful and I was going to be posting a review of this business. Here it is. Btw I took it somewhere else and they knew immediately it was likely vapor lock and unlikely to happen again but what to do if it did. So John probably didn't know what was wrong and thus couldn't turn it into a big money repair. I would suggest to you to avoid this place. Zero communication. Can you imagine if they changed that sensor for no reason because he did not listen to what the actual problems was? Nor did he call to discuss it or to give me a quote for the work? He was having his technician do it and if I hadn't called it would've been too late. To women who want to get their car repaired on their own without dragging a male friend alone for protection, John may try to push you around. And if it's not a quick fix or a big bucks repair, or if he is busy, you may have the same experience I did.

I've tried other auto repair shops, but they were always too expensive--even for minor issues. I…read moreasked my sister if she had a place she trusted, and she recommended a shop in her neighborhood. Since then, I've come here many times for oil changes and routine checkups to make sure my car stays in good condition. The staff is friendly, attentive, and always takes the time to listen to any concerns. This has been the only auto repair shop I've trusted for the past five years.

I had heard good things so I took my car here for an inspection. Tommy and the crew were great…read more They had me in and out quickly. I live on the other side of Brooklyn but I will still be taking my car back to him in the future.

Fast reliable service. Friendly staff. Very fair prices. Reasonable wait time. Staff explains…read morethings in detail. Very satisfied with the services received thus far

Excellent high quality service with reasonable wait time n priced fairly Well pleased with…read moreService and owner Recommend

Luis was great and to the point of business. He sold my daughter a car and I wasn't looking forward…read moreto the end of the deal, but it turned out I was very impressed. Luis is absolutely, the best in customer service, product knowledge, and so very efficient with setting everything up. He streamlined every part of the process without any games. And btw, I would have no problem dropping the deal midway or at the end. There was absolutely no nonsense, and a super smooth transaction from start to finish. I consider myself expert with customer service and quite experienced, so I don't give that compliment easy. Luis, you were absolutely a pleasure to deal with and I hope it continues for future business. Thank you to the entire staff that was part of closing the deal. I'm glad my daughter choose your dealership!

WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia,…read morethese two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board!

Talk about shady sales car salemen galore. What a bunch of losers…read more So we walk in looking for a baby friendly pre-owned SUV. Besides the fact that right of the bat I was turned off by the decor, which does say a lot about the place, we were t here for 3-4 hours while they checked us out. Now comes the extra douche part. The sales agents takes my husbands amex with a simple "Can I see it?" Sure. Here you go...what do you need it for? "I just want to see it" So he sees it. And comes back with a 7,000 charge. No papers were filed asking us for permission and we refused to signed the check. We were told that the charge won't go through and were reassured 3 times. So what happened? It went through. SHADY SHADY SHADY SHADY! Our amex rep was in awe. How does a charge go through without the slip being signed or without written consent? STAY AWAY! Give your business to a better place, like the Bay Ridge Branch Dealerships (Nissan, Honda, etc.)

I too had a terrible experience with Guiffre. Brought my car in for the one year service and asked…read morethem to do an inspection since it was due. The car had less than 10,000 miles on it. I called to see if the car was ready and I was told that the car needed new brakes and would not pass inspection. I told them not to change the brakes and picked the car up. I then took the car to Midas and paid extra to have them pull the wheels to check the brakes. They told me that the brakes were good for another 15,000 to 20,000 miles. One year later, inspection time again I took the car to a local place and the car failed. He said that it would probably pass at the dealer (I don't know why). I went to Guiffre and the car passed. EVEN THOUGH THE BRAKES HAD NOT BEEN CHANGED. STAY AWAY.... THEY ARE NOT HONEST!!!

Using them over 10 years, always honest - fair prices and quality work they stand behind. They'll…read moreget it done fast and right for a fair price. Total trust in them. Easily a 5 star place- ignore the stupid reviews- those people are insane- example- bring a flat tire to a tire shop. And the crazy person with the Nissan door panel. You can tell when people leaving reviews are a problem- like "Lucy m" look at her other reviews- that explains everything. Some people are just trouble makers. If you want a competent repair shop at a fair price this is your place. Easily 1/3 the dealer price. Highly recommend. Very straightforward- but don't tell too many people- I don't want them to be too crowded

service is upfront diagnostic testing is always quality and…read morereliable work performed by mechanics safe and reliable. as customers we must not rush a good service. I understand that being financially prepared can be challenging for many of us at times. It's completely normal to find ourselves in situations where we feel unprepared. But the shop's transparent pricing adds value.