This place is wonderful. I have gone here for many things and I've always been super happy with…read morethe end result. This time Maura helped me. In January I lost an earring that my husband got me for an anniversary 28 years ago. I wore them ALL the time. Maura said to give her some time, she would do her best to find a new pair. About 4 weeks went by and I received a call that my earrings were in and ready for pick up. I was so pleasantly surprised when I saw them, they are almost identical to the original ones. The staff as well as Jim, are just great people they truly care. They take a little longer with jobs but I've always been very happy. Great place, trusting, kind people

I went in to repair a chain clasp that was broken. The man who helped me was very friendly and took…read moreit in the back and bent the clasp back into functioning shape in 90 seconds and handed it back to me--no charge. I was fully expecting to pay, as other large-chain stores recommended a new clasp. I highly recommend visiting Rose Jewlers over other chain Jewelers in the area for fair pricing (have used Rose previously) and top-of-the-line service.

Awesome and honest family run business! Beautiful jewelry. Honest and fair when scrapping…read moreprecious metals.

I have been going to Romantica Jewelry for years now,never to to be disappointed!!! The family…read morethere are warm and inviting and very knowledgeable. I mainly go there to sell gold and silver and they are transparent and very fair. They also have a very nice selection of regular to top end jewelry at very reasonable and competitive prices. I would recommend these guys if your shopping for a special gift or if your looking to sell some broken or unwanted jewelry or precious metal items. The way things are today I greatly appreciate good service and fairness and these guys hit it out of the park. Thank You

Great appointment with Morrison Jewelers recently. Even though it was just for a watch band…read moreadjustment, their care and customer service is excellent. So happy to support a family business in a world of so many corporate jewelers. Support family-run businesses!

The quality of their jewelry is only surpassed by the customer service. They have high quality,…read morebeautiful inventory and the nicest possible people to work with. Everyone there is amazing, but Tim and Diane are standouts. We are so lucky to have them in our community for so many years, hopefully many more to come.

This store has a closing sale and I previously stopped in 4/22 to check out pricing. I came back in…read more4/24/25 with my boyfriend with the main purpose to look at engagement rings. We had a great experience to start with Steve, an associate there. He was pleasant, knowledgeable, and very funny and kind. He and I both attended WMU and majored in music so we hit it off talking about that and then the 3 of us had similar interests we talked about. He was showing the Rêvelation brand lab created rings. The one I liked best ended up being a 2 CTW 3 stone oval ring for under $1.8k which was a wonderful deal!! I tried on 6 Engagement rings, and 4 or 5 different wedding bands to match them. At this point, my boyfriend was asking multiple questions about pricing, if this location closes in Portage can we still get maintenance or service from the sister-stores, in case we don't buy it from Portage can we possibly work out similar a 30% discount or otherwise, then what is the down payment. He wanted to start the purchase process that day. The owner of the store came up and in said a rude and impatient voice that all of the rings needed to be put back and cleaned now because "we need to get ready to shut down and close". It was about 5:35-5:40PM EST and there were multiple patrons still in the store looking around. Then he told me I had tried on too many rings, I'm just trying on everything without making a decision, and everything needed to be put away. He also held out one of the last rings I had just tried on and said, "do you want this one? Is this the one you actually wanted!?" I didn't reply because I shocked and embarrassed. At this point multiple patrons were looking at us and even Steve, the associate helping us, looked very uncomfortable. I eventually said no, that's not the one I'm thinking of and the manager said, "ok, we're putting them away and you could come back tomorrow!" Steve apologized multiple times and I reassured him that I appreciated his help and took his card. The fact that such an exciting moment was ruined truly hurt my feelings. My boyfriend and I should have been celebrating and having fun; not angry and me sitting in my car outside of the shop after this incident crying. I've left a detailed message with the corporate office as well about this. I recommended the shop to my friends before but they also will not go there. My boyfriend and I had smaller items we were going to purchase that evening and we put them back also so multiple sales were lost. My boyfriend actually tried on more men's wedding rings than I did! I was also gauging his favorite choice as well to grab before the shop closed next month. We were both very courteous and kind the entire time we shopped that day. If this matters- and I believe it might have- I'm black and my boyfriend is white. If this review was only about the great service from Steve, fun we had and the beautiful, high quality pieces both my boyfriend and I tried on them I would have given this review a 5 but I just can't. I cannot recommend the Portage location to anyone anymore.

They did a wonderful job of fixing a gold necklace for us. Superb service. While they appear to be…read moresmall, they have an excellent selection.

The store itself is beautiful, and I can't recommend it enough. If you're looking for quality…read morejewelry and exceptional service, look no further than Rodgers and Holland. Thank you, Courtney ( My forever hand dresser) for such an awesome experience--I can't wait to visit again!

Excellent store, run by an amazing staff! Highly recommend for beautiful jewelry pieces at great…read moreprices coupled with knowledgeable, kind, relatable staff all lead by Courtney! We have been purchasing for over a decade from Courtney and she continues to beyond words exceed our exceptions each time! Todd, their talented jewelry is on-site 2 days a week and continues to do amazing work! Their hasn't been a time ( and there have been many he has customized a jewelry piece for our family) he hasn't gone above and beyond-- his work really is exceptional! Will continue to purchase items from this store for years to come which in this day and age speaks volumes! Thank you all for what you do!

Gilmore Jewelers is the only jeweler I trust! Kathy is the best, most honest, and experienced…read morejeweler youll ever meet!

I absolutely love Gilmore Jewelers! They have such a wide variety of jewelry... whether you want…read morefun costume jewelry or fine jewelry for special occasions you will find what you're looking for. Kathy is wonderful too! If you're not sure what you're looking for she will help you figure it out and she goes out of her way to make sure you're satisfied. They do repairs, custom creations, replace watch batteries, and offer great, friendly service. When you walk in to Gilmore Jewelers you'll feel welcome and when you walk out you'll feel like you made a new friend.

A real bummer. Long story short, initial experience was great. Great looking product, impressive…read morepresentation, my wife and I left looking forward to a quote (via phone) for a couple stone options. After a month and no follow up, we stopped back in. We were not in a rush but excited to get a ring ordered. The sales lady that we had previously worked with seemed happy to see us but had obviously lost our quote, name number and all, and was flustered and soon mad about the situation. In trying to remember - without letting on that she had forgotten about us- she came up with something very different than what we had talked about. Neither my wife nor I took her irritated manner personally but were a bit flabbergasted when she rolled her eyes at us and disappeared into the back room to complain about us to her manager. And she was loud. And offensive. My wife walked out by this point but I stayed to try to resolve the situation. After a few minutes, Doug (who I believe is the owner and seemed like a nice enough guy) came out and gave me an overpriced quote to apparently run me out of his store. Now I realize that customer service isn't what it used to be but this was a failure on so many levels - and such a different experience than we had been hoping for. I now hear their ads on the radio and can only say this: an ad may bring in a customer but bad service and the word of mouth that results from it can be devastating to a business. Might I be so bold as to suggest a drastic change in attitude - and employees for that matter.

Pretty much my favorite thing is cool local businesses that support other cool local businesses and…read moreartists, and that's UniQ all day. They have some beautiful glass art from locals Avolio Glassworks, as well as a really cool cross-section of items that would interest those who love jewelry and gemstones. They've got lots of very affordable gift items under $200, but also masterworks by their own and other jewelers. They have a solid collection of antique jewelry, plus lots of really modern looks. And there's something different every time I pop in (which is pretty much every time I dine at neighboring Fieldstone Grill, which is one of my favorite spots in Portage). Superior customer service as well. La!

Sharif was excellent. He by far exceeded expectations. I was being offered less quality stones for…read moremore money. Sharif not only got me the best price but he took time in finding me exactly what I wanted. I was nervous like everyone else, however after i received it Petra gems is legit. 1000 % trustworthy will absolutely do business with again. Thanks Sharif

I can't say enough good things about Sharif and Petra Gems. My now fiance and I trusted him to…read morecustom make my engagement ring and it is simply stunning. He sent plenty of photos and videos of the ring before he shipped it and was very detailed in his responses. Everyone who sees it is in awe and in disbelief when they hear how much we paid (way under!). We got it appraised by a GIA gemologist in our area and he had nothing but wonderful things to say about it as well. I feel so lucky and thankful to have found such a trusted and knowledgeable jeweler.