I got my hair cut and colored at my usual place. It's a long story, but my stylist literally butchered my hair. It looked like a three year old took scissors to it. It was awful. I was in tears and wasn't sure what to do. I ended up at First Impressions. I was scheduled with Lexi. All I can say is thank goodness for that! She agreed it was pretty bad and said she'd never seen hair cut that terrible. My hair was past my shoulders and when I got to her it was right above. She was so kind and took time to listen and really look at my hair to see what she could do. She spent almost two hours fixing this. She tried to keep my length and tried her best to blend it all together. It just wasn't going to happen. I ended up with short hair, but it looked really good. She did such a fabulous job and was so nice about the whole thing. I was able to walk out confident and really ended up liking the style she was able to give me. She is a true gem! I would definitely recommend her and the salon. read more

I get my hair colored and cut at first impressions as well as get my nails done here occasionally. For nails, Katie does an amazing job! They always come out flawless and she has so so so many colors to choose from that are shellac styled. For hair, Hannah is the sweetest and does an excellent job every time. She takes her time at the beginning of every appointment to really talk to me about any changes, what os realistic without causing damage, and gives me her opinion about what she personally think would work for my face when I ask for it. I have never had an issues with my appointments either. Keep doing a great job First Impressions! read more

Called the salon for the first time & explained to the girl who answered the phone what I was looking for and hoping she could match me Up with the right stylist. The girl seemed angry and as if I was completely wasting her time based on her quick and rude response . I guess there's a good reason why I've never been here. Plenty of other salons in the area thankfully . read more

If I could give it a 0 I would. I spent over 300$ for my moms birthday with two friends to have a nice spa day. Their quality of service was disappointing. For their manicure per their website it states " cuticles are detailed" all 3 ladies had overgrown cuticles and not one was touched. I've never been to a place that doesn't cut and clean them up. Reaching out to the OWNER of spa was another nightmare. After sending pictures of how horrible each person's nails look she agreed the "cuticles should have been pushed back and were uneven" and yet she refused to even partially refund me and kept urging with me even after she admitted they nails were not up to standard. Do not waste your time or money for their nail service. The owner made it clear that customers are not always right and there is no pride and integrity of her business. read more

Visited for the first time to have my "do it yourself " color fixed, and I so lucked out by choosing here! My stylist, Riley, is a color wizard. She took the time to mix together colors to blend my hair colors for the perfect late summer, early fall look. She is fun to talk to and took the time to trim and blow dry my hair as well. The salon uses high quality products and is bright, clean, and friendly. They have every service one would need for an awesome spa day. Highly recommend! read more

Great service! I've been there both for a haircut/color as well as a facial. Both have been great experiences! I saw Makayla for my hair and Lesley for my facial read more

Love this salon! The front desk staff is so friendly and accommodating. Hannah is an AMAZING stylist who made me love my look again after years of hating my hair. Highly recommend them! read more

Love this salon. It is clean, and all staff are friendly and professional. They are great with working around schedules.

Appointments were at 1215. I had 4 for each of my kids. The stylist was too busy having a conversation that we had another stylist cut the kids hair. She did a terrible job. Not even what we asked for. Once the first stylist was done with her 45 min conversation, she did my daughters hair, again, not the way we wanted. Their website states 15$ for a child's haircut but we were charged 20$ for 3 cuts and 35$ for one. I will never go there again. read more

Got my lashes done here for the first time and they fell off within a few days. I called to see if I could get some type of refund and the front desk person was really nice and told me they would have the owner call me. The owner was than very rude about the situation and made it seem like I was in the wrong about wanting a refund. The lashes themselves looked bad once they were done, and they immediately fell off even though I did proper care. Overall would not recommend. read more

Very nice employees, and personable service. Spa area was nice quiet and private. Large set up allowing for the private/separate areas. Definitely worth the money read more

These gals are just great. Leslie does wonderful leg waxing, and Abby N. does great haircuts. Abby also does a fine pedicure. And the massage chairs are to DIE for. I'm surprised they don't advertise them more--they are the best massage chairs I have ever met. read more

I gave a vivid picture of simple blonde highlights and it was obvious she didn't use enough toner. It literally looks like I paid for a $120 hair trim. Ella said she would talk to her boss and have her call me for a resolution. Never got a call. Do not go here. read more

I was looking for a new stylist and chose First Impressions based on reviews. Upon walking in, I was greeted warmly and met a stylist they selected for me; Abby. She is amazing! She was very friendly and made me feel right at home. Not only did she provide a great color match but my cut too! She was extremely helpful in explaining a massage service and gave me a quick tour of their salon. She then called the massage therapist (who wasn't working that day) to see where she could fit me in. I have booked another hair appt. and massage appts! read more

I have been a client at First Impressions since 2003. The owner, Lori, is the stylist I visit, and she is amazing at what she does!! She is an expert at hair color, always listening to what I want and making recommendations as well. Her haircuts are even more amazing than her coloring; somehow she takes my vague, foggy idea of what I'd like and makes it even better than I'd pictured. She is efficient and thorough, always offering that I can stop back in for a touch-up if I feel like something isn't quite right (though I've never had to take her up on that offer!). My mom went to Lori after going through chemo, and Lori took her dry, thin hair and made it beautiful again. She is also an expert at cutting curly hair (say my friends with curly hair whom I've sent to Lori). I take my three son to her as well, all with different hair types (one has long thick hair, one has curly hair, and one has thin, super straight hair), and she makes them look great (and, as a mom herself, knows how to deal with kiddos). And it's not just Lori who is great- she definitely hires other stylists who are masters of their trade. First Impressions also offers massages, mani/pedis, and waxing. Follow the salon on Facebook for deals. I've also gotten great discounts on products here, and I appreciate that Lori and her employees aren't trying constantly to push products like a lot of other salons. The atmosphere is modern, calming, and chic. If you're looking for a great salon and spa experience, this is the place! read more

I ended up with an evening free (which doesn't happen often) I called hoping to get in for a last minute massage and they were able to book me with Jessica for the time I requested. I had a massage at First Impressions about a year ago and was not impressed-so I wasn't expecting to be wow'ed. I was just glad I could leave work early and get in anywhere, plus it's very close to my home, so I thought I'd give this new massage therapist a try. WOW was it awesome!! I've been extra stressed lately and was really wanting a relaxing treatment that would ease the aches and pains I was experiencing in my neck and hands. Jessica delivered-I was basically skipping out of the place! I own my own business in the industry and tend to be a little critical-I'm telling you, Jessica is worth every penny. Thank you Jessica-and best of luck to you! read more

Love this salon! Fair pricing and cozy atmosphere. Staff is professional and stays on top of the newest trends. This is a full service salon offering nails service, massage, hair, eye-lashes and waxing. I've never had a bad service here! read more

I started going here after seeing the same stylist for 9 yrs (only because it's closer to home for me in Kalamazoo). Always easy to get an appointment and I loved my highlights. Alecia does a great job! read more

We won't go anywhere else! My daughter had a horrible haircut at a different salon. The owner got her in immediately right before the holiday and fixed and perfected her cut!!! I've had the best cut and color by Emilee EVER! Amazing place. read more

Great place! I went in on a whim to get my hair cut and got an appointment within 45 min. My hair stylist (I forget her name) was great and made my hair dream come true. Very satisfied! read more

I had Shelby as my stylist today. She provided a consultation before coloring my hair in a bayalage style. She was very knowledgeable as a colorist. My hair turned out perfect! I would recommend this salon to everyone I know! read more

It was my first time going to First Impressions and Kristen did my hair. I wanted to go blonder and she did an amazing job making me blonder!! I would recommend anyone go to Kristen. She is very friendly, efficient, and great at hair! read more

Alecia, always listens to me, and really helps with the direction I want to go for colour. Big Fan of this salon. An easy to get to place, right in the neighborhood! Products too, are actually good for your hair! read more