Went to get a new gear for my daughter. They were so helpful with suggestions given her age. Would absolutely go back for our family lacrosse needs. read more

called and asked about them being able to re string my stick. they said they'd could do it today if we just drop it off, drove 30 minutes there and they said it would take 7 days to do it. Worst customer service ever gotten not even any apologies just some stubborn people. read more

Absolutely the worst customer service I've received in years. We were recommended to go to this business for a helmet fitting by our child's team and were treated with nothing by eyerolls and disrespectful behavior. Every time we asked a question, the man behind the counter responded with "just go online". Against better judgment, we decided to bring my child in a few hours later to actually try helmets on hoping another employee would be working, but was treated in the same horrible manner. He wouldn't help, fit my child for a helmet or MOVE from behind the counter. With so many small businesses closing their doors, I don't know how or why this one is still open. read more

The site said orders over $99 were eligible for free shipping. I was originally only buying a lacrosse stick for $69 and there was a $33 shipping charge. I added another item to reach the free shipping eligibility and the checkout system charged me $44. I proceed to purchase the items and emailed customer service to process the shipping refund and they refused. I cancelled my order and will never buy anything from them again. read more

My son just started playing lacrosse this spring and he needed the full package of gear-pads, gloves, helmet, etc... We were going to head to Dick's, but we were told about Universal's great employees and excellent deals on all-inclusive packages. So on a Friday night my nervous son and I walked into the store and told the young lady that he was starting the sport and needed the gear. She gave my son 100% of her attention, she got him all geared up, she made him smile at her jokes even though he's really nervous about starting a new sport, and she got us in and out in less than 15 minutes. I can't tell you that he's going to stick with this for more than this year, but if he does...and I hope he does...I won't go anywhere else for his gear in the future. What a great experience... read more

Ethan at Universal Lacrosse is great! He was so helpful with turf shoes for my daughter! Ethan is extremely knowledgeable, and such a tremendous help! read more

I would not recommend buying through their website. They have very stringent return policies. I purchased Maveric lacrosse pads for my child that appear to be either a manufacturer defect or a poor design as the arm hole is way too small for a 9 year old and are not adjustable. Universal Lacrosse refused to accept a return or exchange, hiding behind their 30 day return policy. Problem is this was a Christmas present and couldn't exactly have had him try it on sooner. Likely my last purchase from this company. read more

Their customer service is absolutely horrible. I ordered a bounceback for lacrosse and it arrived, but without the tools and screws to assemble it. Now I have a $200 product and cant use it. I have called and emailed. They respond in email only to state they are checking into it. That has been going on for three weeks. DO NOT order anything from them, find somewhere else. If I could select ZERO stars I would!!!!! read more

Great experience here today and reinforced why I go to a store where they sell and know lacrosse. Needed better pads for son playing box. Keith helped us out. Knew the game. Knew what we needed, and actually was able to upgrade existing pads for far less than I expected. Wouldn't have gotten this anywhere else. This is the only place we will go for our LAX gear. Thanks! read more

I placed an order (#1000065893) on January 2 for two shirts to wear when we will be attending my grandson's game on February 29. My Discover card was charged on January 3 for the order. It is now 6 weeks later and I have received absolutely NOTHING! I called and left 2 voice messages with my order number and have completed the customer service information online twice but have received no response. If I don't get any response by Monday, I plan to contact Discover and report the charge as a fraudulent charge because I have not received my merchandise nor any explanation as to why or where it is or if and when I can expect to receive it. Their customer service is worse than a company in China! read more

Received shipment from company next day and had the head break in a game. I contacted them and they had a replacement to me in time for my next game. The manufacturer said warranty is 5- 7 weeks, That is what i believe is great service. Thank you. read more

I have ordered from here twice now. The first time was fine but this second time has been a prime example of a company not caring and then not being totally honest when trying to cover their a#@. I ordered a strung head and two shafts on September 20th. On September 28th I received an email saying everything (the strung head and both shafts) had been shipped. Over a week to get the items shipped? I was alright with this because of the head stringing and I was told that was what was holding up the order. On October 1st our order is delivered (according to the tracking information and email from Universal it should have been the head AND 2 shafts) and all we received was the strung head, in a plastic bag in our mailbox. No shafts and no protection for the head being shipped other than just a plastic bag. I email and call to figure out what is going on. I am told this morning, October 2nd, that the shafts were out of stock and they will be shipped out as soon as they are received. We ordered these items on September 20th in hopes that we would have them before October 4th, the date of my son's next game. Because Universal did not inform me at the time of the order that the shafts were not in stock (I think they are and Universal is not being truthful here and just did not mail them like they said they did) we are now sitting here almost 2 weeks after ordering and the shafts are just now being put in the mail. Completely ridiculous and I still believe they just screwed up and forgot to mail the shafts.... and are now lying to cover their a##! read more