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    Universal Polishing Systems

    5.0 (1 review)
    Open Open 24 hours

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    Services - Universal Polishing Systems

    Floor refinishing

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    4 years ago

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    Jose C.

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    The Carpet Store

    The Carpet Store

    4.2
    (39 reviews)

    The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

    Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make…read morecomparisons.

    Universal Polishing Systems - flooring - Updated August 2026

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