Yes, yes yes yes yes yes yes yes yes I can't say enough. The places the best everybody that works there. Absolutely in a good mood. Put me in a good mood. Very nice, friendly, cooperative, happy interested in you. The place is spotless. The hospital itself is spotless I don't think I've ever I'm from California we're all, bad California but anyway good people good places that the eye doctor there I can see you again, so I'm really really grateful this place is highly recommended read more

If I could give this place 0 stars I would, and if my friend had a Yelp account I'm sure she would too. I went in around the end of August and this was my first time getting an eye exam done in 2 years and since my current pair of glasses were beginning to fall apart I figured I would get a check up to renew my prescription and buy a new pair of glasses. Since I am a student at UH, I got my exam done for around ~$30 dollars or so, can't remember exact. My experience was terrible honestly. No one warned me or asked me about dilating my eyes, the diabetes and cataracts testing that would be done, or that a 10 minute eye exam was going to take OVER 3 HOURS. I also can't believe that they would do any of this considering I had to drive myself home afterwards. Although it doesn't surprise me, because I should add, there's definitely a sense of entitlement and elitism among the staff here. As soon as you walk in to the exam area, all the kids wearing their little coats are extremely stuck up, so it's no surprise that they think they can do whatever they please with the patients, while being completely careless and rude. So after over 3 hours of endless exams, and drops in my eyes, who would've guessed that my new prescription was going to be wrong? Yup you read that right, after all that, they the one thing I went in there for, my prescription that didn't even change over 2 years they got wrong. I didn't order my new glasses until the end of this past November through GlassesUSA, and received them the second week of December. After trying them on for a couple days, I immediately called the eye institute and was rudely told(of course), that NOTHING could be done because I was past my 3 month mark. Seriously? Because I was TWO WEEKS, past my 3 month mark, I wasn't allowed a refund, or a reexamination. At the time of my exam, I was actually very optimistic and excited, that I even recommended my friend to get hers done as well. Guess what? They got hers wrong too. At one point I thought I could recommend this place, but at this point, I recommend you steer far away from it. Save your money, save your time. I had to waste my money here, and then get another exam done elsewhere, for a total cost of $100, on just eye exams alone. Thank you for not only getting my prescription wrong, wasting my entire day, but also being of absolutely no help at all. Worst customer service and experience I've ever had. read more

University Eye Institute - To prove it. The top one from UH, that was wrong WRONG, and the bottom one is my current, correct prescription. - Optometrists Near Me - Houston, Texas

If you are looking for a Neuro-ophthalmologist, then Dr. Tang is one of the best I've seen. Visited Dr. Rosa Tang for the first time and only thing I can say is that she is very professional, personable, and very knowledgeable. Only reason why I don't have 5 starts is because her primary clinic is located in the U of H and her admin staff are not as professional as she is. But from a technical diagnostic facility & testing capability, I must say that U of H has impressive facilities! I received her report recently and it provides all the details you would need. I highly recommend her if you need eye care. read more

I had surgery at the eye institute a week ago, Dr. Salem is my doctor and they were all very professional. They were kind and cared about my comfort they wound up giving me three warm blankets and it felt so good. I had no discomfort before during or after the surgery. I have my next surgery next week and I am looking forward to it. Dr. Salem called me twice post surgery to make sure I was feeling ok and his office also called and they were very friendly and helpful. read more

Referred here by Dr Huang made me a an appointment to see me quickly and they saved my vision without taking my house. State of the art care. They accept a wide range of insurance. It's in the heart of University of Houston campus, but there is patients parking.which is very convenient. Appointments are are seen at agreed time minimal paper work. The building is a maze but signs will guide you. read more

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The University Eye Institute is on the campus of the University of Houston in the J. Davis Armistead Building, and is operated by the University of Houston College of Optometry. It's been around since 1952, and is open to the general public, not just students, faculty, and staff. There is also a retail store that sells eyeglasses and contacts. They'll work with your insurance, but call ahead to make sure they'll accept yours specifically. You'll need to request an appointment, but you can do so from their website. read more

University Eye Institute - The J. Davis Armistead Building houses the University Eye Institute at the University of Houston - Optometrists Near Me - Houston, Texas

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I personally don't think medical institutions should be on yelp but who cares about my opinion...

While the graduate students in Optometry are excellent in detail questions, in-depth eye examination, and their college professor verifies their work making it exceptional, it takes more than 3 hours. My 17 year old son kept telling them that he needs to catch the Greyhound bus to El Paso but the professor looked down on him, "Oh you're going to ride on a bus?" and didn't hurry any further. So, he missed the bus and got delayed another 5 hours. He was disappointed while I kept telling him to walk out to my waiting car but he's too polite. Don't let people get delayed! read more

My brother was having migraines so I took him here to get his eyes assessed. The appointment that was meant to be a routine check up lasted 2 1/2 hours I'm which I finally spoke to someone at the front desk in which they proceeded to lead me into the room where my brother was. Upon entering the room, I noted a student assessing his eyes without gloves on. When she finished she did not sanitize. She proceeded to documenting and stated that her attending will be in. We waited for an additional 20 minutes for the doctor to arrive. He walked into the room without sanitizing his hands and did not acknowledging me and without gloves proceeded to touching and assessing my brother's eyes. He concluded that it was just an ordinary migraine. My brother stated that multiple UH optometry students came in and touched his eyes without sanitizing and gloves which shocked me and I witnessed as well. It was so surprising that the attending failed to follow aseptic technique during assessment of my brother's eyes. After failing to do anything for h, they proceeded to charge him $209. Two days later my brother's eyes swelled up severely and he is unable to see in his eyes and is currently dealing with cellulitis of his eyes associated with bacterial infection. The negligence demonstrated by doctor wheat and administrators at the eye clinic is beyond me. The administrators are stating that the practice of the students and attending coordinate with practices of their school and clinic! We will be contacting our family lawyer. read more

I have been a patient here as well as a student clinician. Currently, I am a 3rd year optometry student working in the clinic under certified optometrists. I do understand that the appointments take longer than the 10 minute eye exams that you would receive at a big, commercial optometrist's office, but what you will get at the UEI is a thorough eye exam that caters to every patient's needs. We do many preliminary tests and take care with each step of the exam to insure the best care for our patients. Throughout the exam, we do check-in with our attending optometrist in order to keep them included with exam findings. In the end, these attending optometrists finish the exam to ensure each patient is left with correct information. We do suggest getting dilated once a year in order for us to assess the health of the back of the eye. There are many systemic diseases out there that can silently effect the back of the eye and create changes that may or may not be reversible. I encourage everyone to rethink dilation. I know that it can cause headaches, light sensitivity, etc, but we do dilation for a reason... Example: my friend had never gotten an eye exam, and if any it was when they were very young. At the time, my friend was 20 years old. They had gone to the optometrist because of vision disturbances. They looked into the back of the eye.... and what did they find? Swollen optic nerves in both eyes. Less than one week after that, my friend went to the ER, got an MRI, and was diagnosed with brain cancer that the doctors said may have been there for up to 10 years or their whole life. Surgery was scheduled as soon as possible. PLEASE! Do not complain about dilation. It could potentially save your life. I promise that we uphold our optometric oath to do no harm and provide the best care possible to our patients. When I was a patient, I appreciated the time and care that my student clinician had given me. We truly care about each of our patients, so we ask that you please be PATIENT with US! :) Maybe one day, we will be your future optometrist and we will be much faster and more skilled with YEARS of practice. Please understand that we are brand new to this profession and want to make as little mistakes as possible. No one is perfect. Thank you for reading! read more

Someone told me about the eye institute, and I went there for what I thought would be a routine exam. You make an appointment request online, and they call you back to arrange a specific time. Once there you check in and wait to be called. I've been 3-4 times now (I'll explain why) and have never waited more than five minutes. The institute is part of the college of optometry so as you might expect you may be seen by a student or resident. They have a very nice setup where doctors who are supervising the students or residents have their offices across the hall and are in to check on the students' work and have a look themselves. The reason I've been there 3-4 times is my routine exam turned into something more serious. The student naturally brought in his supervisor, who suggested additional tests, they were very thorough, both spending an hour or more with me, I felt like I was in excellent hands. They referred me to a surgical group for an evaluation. I've been back for followup appointments post-surgery, again everyone has been extremely nice, professional and thorough. One doctor who examined me after surgery commented that he'd seen 2000 such cases. In short I think this is an excellent place to go for an eye exam. Hopefully all you need is a routine exam, but if there are any complications you're in the right place with plenty of experts on hand. read more

UPDATE: Dr. Tangs office notified me today (after all testing was done) and gave me a Diagnosis of Cerebellar Eye Disease that I asked 5+ other doctors about for 576 days and they "Didn't see anything". She collaborates with Dr. Scott Stevenson who does eye movement research. His device measures tiny eye movements way more detailed and takes much faster readings than do the VNG or Rotary Chair tests. This allows Doctor Tang to diagnose eye problems the other doctors can't even see. She saved what little sanity I had left. For anyone who needs an opthamologist or neuro-opthamologist she is wonderful. The first visit is long and very thorough but when you see her at the end she puts all the pieces of the different tests together in a way that makes sense. She also has an app for her office and her patients to use for communication. read more

I was referred to the university eye institute by my eye doctor for lense replacement. I went for the exam and was given a WRITTEN quote for $3500.00 for one eye. I scheduled the appointment and was given prescriptions for 3 bottles of eye drops to be used pre-op. I purchased the drops for $240.00. I called the afternoon before the surgery was scheduled and was told to make sure and bring money that would be collected before the procedure. The amount had gone up to $5000.00 and when I questioned the $1500.00 price increase I was told someone made a mistake when they gave me the written quote. I told them I couldn't afford the extra $1500.00 and cancelled the appointment. I'm left with $240.00 of worthless eye drops. They have been relentless in collecting an $85.00 balance they said I owe. I finally paid it but really feel like they owe me. Beware of this company! read more

I have read the reviews on this website. Many are disappointed because of the student practitioners and time it takes. THIS IS A TEACHING INSTITUTION peeps! All of the students are under the direction of a registered professional! OK, if you are disappointed, go to a professionally run eye clinic... they will run you though like you were cattle. Turnover is what makes them their living. Not complaining, that's the way it is. If you want a carefully considered examination of your eye situation, this is the place to go. The student practitioners are last semester students under the DIRECT supervision of experienced eye specialists. Yes, because of the TEA PARTY run Texas legislature for the last ten plus years, the cost of this careful, professional service is increasingly falling upon the patient and the students. I have a special eye condition which UH Eye has corrected (unlike the cattle mill commercial practices), and I credit them for my sound vision today. Don't get me wrong, I live an hour and a half (on a good traffic day) from UH, and I love my primary eye practitioner in my home town (a relatively new graduate of UH Eye optometry school), but she will not hesitate to refer me to the very knowledgeable practitioners and students at UH Eye for specialized problems beyond her normal practice. Yes, they can be expensive, but so is your local practitioner. I will ONLY trust my eye condition to UH Eye or one of their recent graduates, as is my wonderful primary eye practitioner! read more

Came here for an exam to get my prescription, exam took 3 hours. I hear they are usually about an hour or two. My appointment was at 8:30am and I got out nearly at noon. I was attended by a second year student and her supervisor. The whole process was okay except I didn't like the whole dye in your eye procedure, but that was routine I suppose. My prescription was spot on and I see great. As another person commented there isn't a lot of communication between the supervisor and you, mostly them and the student going back and forth. At the end I was going to be charged about $67.00 which is okay but I mentioned that it took 3 hours and I don't know exactly what happened but they told me it was free "that time." I don't know if they just added it to my university account or waived the fee but I thought it was alright for a 3 hour exam. Three stars because it wasn't that great of an experience but for what it is, a university, it was alright. Also I'm giving it 3 stars because my step-dad went the same week and they charged him $164 for just an exam (just glasses) which I thought was a bit much. read more

My experience at the University Eye Institute was incredible. Every person that we came into contact with was kind, helpful and sincere. There are not enough good words to describe how happy we were with the experience. read more

I definitely do NOT recommend this place. I decided to go here because I am a student at UH and the location was convenient. This facility is run by students who are clearly not professionals in the slightest way. My eye appointment was well over 3 hours, making me late to work. Never have I ever had an eye appointment over an hour. They kept my eye open for long periods of time, causing great discomfort. And to top it all off, they gave me the wrong prescription for my contacts. A waste of money and time. I would rather go to my original, professional eye doctor despite her far location. Nothing is worth this unprofessionalism. I hope these students improve greatly before entering the real world. read more

I can not recommend Dr Salem and the University of Houston Eye Institute enough. The care I receive all along the way was incredible. From the Surgery Coordinator (Steven) to Dr Salem and everyone in between, I felt supported and cared for. The best news is that I went from living in the fog of cataracts to seeing 20/15 in both eyes for both reading and distance. I went with the multi focal and it's been incredible. My vision has never been like this. It's great to look in the distance and see the stars and yet be able to see the legs on an ant up close. Truly mind blowing. Worth every penny. Thank you to everyone for the gift you have given me. read more

The University of Houston Eye Institute has scammed me financially! I visited the clinic in June 2016 after recommendation from a friend for dual vision exams, glasses and contact fitting, paid for both services and NEVER received anything in return! I called from July to August to see if the trial pair of contact lenses ordered for me had arrived before I relocated to Dallas from Houston, and never received a return phone call after leaving several voicemail messages. I never received one phone call to inform me of the arrival of the contact lenses! Finally, in September I spoke with an employee in the contact lense center who was very rude when asked what I'd need to do to get the contacts being that I no longer reside in Houston, and never received a call alerting me to the arrival of the contacts. She told me that I didn't pay for the contacts, they were a free trial pair, and that if I didn't make an appointment for the fitting, the lenses would be sent back to the manufacturer; to which I replied I'd call to schedule an appointment as soon as I plan to return to Houston. At the end of September, I again attempted to contact a staff member to schedule an appointment for contact lense fitting and to be sure the contacts were still there, and once again I received NO return phone call. I have called for two months since and have yet to receive a reply to any voicemail messages I have left, having called several times everyday for a week prior to the week of Thanksgiving. Today I was finally lucky enough to speak to a receptionist who informed me that the lenses are still there, however I'd have to pay $40 to be refitted since I haven't visited within 90 days. This is the first I've EVER heard of this policy, and I feel totally cheated being that I've tried for months to schedule appointments to no avail. I was informed that the clinic will be closed from this Wednesday to January 9th, and that I wouldn't be able to book an appointment until after January 9, 2017! When I inquired about at least receiving my glasses prescription, I was told that unfortunately nothing has been finalized, and due to this, I have no glasses or contact prescription. Therefore, the University of Houston Eye Institute has charged me financially, and I have received nothing in return for the funds paid. I don't even have an updated glasses/contact prescription and must now wait 6 months to be eligible for a new exam through insurance coverage. Please learn from me and take your benefits, funds, and service elsewhere! The service here after examination is less than subpar, and you may NEVER receive what you pay for! read more

After checking out these reviews I decided to go to University Eye Institute for an exam. Making the appointment online was straightforward and a member of the staff called me to confirm the appointment time soon afterward. The clinic is located on the University of Houston campus but has its own parking lot, which is very convenient (and free for patients). The check-in process itself went OK. A typo during the initial registration process resulted in a delay in verifying my insurance benefits, but this was handled well. The front desk staff were not very communicative and made poor eye contact, but things were handled smoothly enough. Check-out was a little more frustrating because I was dropped off at the front desk and left standing there, and no one ever talked to me until my clinician came back and showed me where I needed to go next. I was seen by a third-year optometry student who was friendly and straightforward. At several points during the eye exam, an attending faculty member came in to supervise. The attending didn't introduce himself, which I thought was odd, but he was clearly involved and made several suggestions to my clinician. I was left out of this conversation, not even oriented to what they were talking about. That said, I had the most thorough eye exam EVER and I left diagnosed with a problem several previous optometrists have never told me about. I was also given a very thorough screening for eye diseases. I felt that I was in good hands from a technical standpoint, even if the bedside manner was lacking. I decided to go ahead and purchase my frames and lenses there. The young man who helped me choose my frames was very helpful and friendly. Bottom line - you're going to a training clinic that emphasizes the technical/medical aspects of the eye exam quite well and misses the mark on provider-patient communication. I have mixed feelings about the latter. On one hand, I've worked for multiple health care institutions in Houston and I've seen much better patient communication. On the other hand, I felt I received very competent care in most other respects. If you can tolerate the old-school flavor and appreciate the clinic for what it is, you too may walk away satisfied. read more

I used to like University Eye Institute but this place failed in my second experience. First of all, I called twice to make an appointment during business hours and each time I was directed to leave a message. So, I left a message with my name and phone number but no one got back to me ever!! I tried my chance again after a while and this time I booked an appointment. No one asked me if I am looking for glasses or contact lenses prescription. The girl who visited me was in a hurry because the previous patient took her a lot of time. I felt like she just wanted to be done with me as soon as possible. She got kind of mad and impatient when I failed to decide which lens worked better for me :/ I asked her to give me a prescription for contact lenses too but she said I should have mentioned this when I made the appointment!!! I wouldn't go to this place next time. read more

I have been going to the University Eye Institute for several years now for my eye exams. I was referred to them by my optometrist because I had cataract surgery In my left eye and everything that could go wrong went wrong even though I chose the best lazer surgery and the very best lense. I received the most thorough exam I have ever received in my life from the student at the eye Institute. She was courteous and very knowledgeable. If there was something she didn't know she found out from her teacher and doctor who oversaw her. I personally recommend them to anyone and especially anyone that is having a problem getting good vision. I was informed when I made the appointment that it could be at least a 2 or 3 hour exam. They will answer your questions and explain things to you if you want to know. Great place to go. read more

It's run by students under supervision of actual optometrist "attendings." I'm sure the school makes money on it but since it's mostly for teaching their students, they don't rush eye exams. It's extremely thorough and they make sure your RX is correct and your concerns/questions are all addressed. read more

This place has okay doctors and staffs but a TERRIBLE billing department. You will have to extremely careful if you are seeking for a Ortho-K treatment here, and be aware that you may be mis-charged by their billing department. I had my Ortho-K treatment with Dr. Parker a year ago, and she was always very nice and caring. Unfortunately over a 3 months Ortho-K fitting, she'd never found the right lens for me (the avg Ortho-K fitting takes 1-2 months). During the 3 months fitting session, I suffered from decreased work productivity and incapability to drive, due to the side effects from Ortho-K fitting. I decided to terminate the treatment after I gave my 6th Ortho-K lens a try. The policy here will still charge you 750 dollars up even they can't find the right lens for you, and they return you the rest of payment for Ortho-K in the format of "credits" that can only be used in the eye institute. No cash back option. I purchased soft lens from eye institute by those "credits." However, in the past half year, their billing department has kept sending me a 225 dollars bill for those soft lens. I've had to visit eye institute in person, talked to different staffs to make sure those were bills sent by mistakes. It takes hours to get answers from them, and every time they will log into the system and ensure me that I will no longer be charged. I also directly talked to billing department by phone to make sure I will not be charged in the future, and viola I just got my 5th bill requesting payment for those lens again. I had to visit eye institute again and this time I also asked a letter stating that I don't owe any of the amount claimed by those bills. I was declined because writing such letter is "out of the norms" for billing department. Interestingly, you don't get to talk to the staffs and the manager of billing department in person, because they are not opened to the public. That being said, if you end up having billing issues like me, you could only hope that they would deliver whatever they'd promised you (e.g. no longer sending you a bill, your account on the system is clear, as what they told me), but according to my experience, they can't be trusted. read more

The people conducting the eye exam are usually students so by sheer luck you can get an inexperienced student. In my case, the student conducting my eye exams gave me a higher prescription than what was necessary and I had glasses made for the first time. They told me I would feel uncomfortable at first but I would get used to it. I've been wearing these glasses for half a year really not knowing that they were the wrong prescription and I finally went to another optometry practice who told me my prescription is too high. If they do make a mistake just make sure you catch it within 2 months so they can make changes accordingly. read more

The patient service at the front rarely answers the phone. I had to call religously for weeks to get a follow up appointment. The exams take forever because its run by students...the students that are almost finished with the program are okay, but there are also a lot of very inexperienced students that will perform every single exam on you, regardless if it's irrelevant. For an eye exam, I've had to come back THREE times. First time my appt lasted 3 hours long....she also took a lot of time looking into my eye with the beam of light which was extremely uncomfortable. 2nd time, I had a more experienced student who pretty said the first students work was garbage and redid the eye exam....and scheduled me for a third appt. I'm at my 3rd appt and its been over 45 min since my booked appt. Wish I would've just paid a little bit more and go to a more professional clinic. ----------------------------- Update: I went to a new optometrist and turns out, even after three appointments the prescription University Eye Institute gave me was WRONG. Don't go here, you'll waste your time, your money and your energy and you won't even get a correct prescription out of it. read more

I came here to get my glasses because I wasn't convinced with the place I got my prescription to take care of my order was capable of doing so. Moving forward, the people here are AMAZING, sweet and are super helpful. They helped me pick out a frame that best suited me and made the purchase super easy. I'll definitely recommend this place to anyone read more

Loved the eye exam, they really took their time. Everyone was super nice. Then I went to get lenses made. Woman at the front desk was nasty. I don't know how she got hired there. She talked crap under her breath as I was trying to figure out the problem. When the eye institute verified my insurance for some reason they just verified it for the exam, not lenses or frames so I have to go back when my insurance companies office is open and they can verify. read more

This was my first experience at University Eye Institute. Jennifer Wiernas, the student assigned to our case, was very thorough and did an excellent job. read more

Dr. was very nice and knowledgable. I had an insurance issue, and have left 3 messages within a week and a half for the billing department with no response yet. If you have no billing/insurance issues then you should be okay. read more

I agree that their billing department needs a lot of work! I've called several times to because I need an itemized statement for my flex spending account and was told they can not email me one or fax me one! The statement has to be mailed and you have to wait to weeks after your appointment to even start the process of receiving it. I think that part is a little ridiculous. I will now go by and pick up my statement from them personally! read more