I purchased a car remotely from WA state recently. Shaundra and Chelvin were phenomenal to work with. The process was fairly seamless considering I had never seen the car in person. Thanks for the great experience! read more

There is a reason I have been buying my vehicles from here for years! Quality and customer service! A+ read more

University Volkswagen Mazda - Getting all the fluids topped off! - Car Dealers Near Me - Albuquerque, New Mexico

I left my car after hours (10:30pm) and filled the Key Drop envelope. And deposited the keys in the dropbox. The car didn't have a single scratch on the painting. Next morning I received a picture of my car Completely Wrecked. Someone hit my car overnight and run. The dealer refuses to take responsibility. THE DAMAGE OCCURED INSIDE THEIR PROPERTY, WHILE UNDER A SERVICE PROVIDED (AFTER HOURS DROP OFF). I BOUGHT 2 CARS IN THIS DEALER AND WILL NEVER BUY AGAIN FROM THESE PEOPLE. read more

University Volkswagen Mazda - Before (11/25 10:30pm) - Car Dealers Near Me - Albuquerque, New Mexico

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Our Mazda has had a CEL since december and this dealer has been unable to get the parts to fix the problem from Mazda. They are failing to return my calls for a week now and that is a problem for me. I have called them several times. read more

Please note this dealership violates New Mexico State laws, intentionally omits information, misrepresents the value of their vehicles, and then does nothing to try and make the situation right after screwing you over. Don't trust them and definitely don't buy any vehicles from them. They will lie to you, break the law by omitting information they are legally required to disclose, and then they will dismiss you. Don't bother with this place. They will screw you over and have zero integrity about it. For more context, while this dealership had my Subaru in their possession before they put it up for sale, they paid a mechanic to have an aftermarket catalytic converter welded into place, which was not disclosed to me on the carfax report in writing and violates the New Mexico fair trade practice act. They disclosed that a catalytic converter was replaced, but not that an aftermarket catalytic converter that didn't fit the vehicle correctly was welded into place, which has caused ongoing issues with the emissions system. University Mazda was so ignorant of what was going on that they had to call the mechanic shop THEY took the vehicle to, and authorized repairs at, to verify what was even done when I brought my vehicle in on 01-26-26. They apparently didn't have anything in writing themselves which proves that I was never provided key information in writing that significantly changes the value of the vehicle and the agreements in which I purchased and financed this vehicle under. All I asked of this dealership was for them to pay for the vehicle to be fixed correctly at fiesta Subaru in Albuquerque with a Subaru standard catalytic converter. Bob, the regional manager, who was incredibly rude, dismissive, and frankly misogynistic and condescending, said my only option was to take it back to the same repair shop University Mazda took it to to have the same kind of aftermarket catalytic convert welded into place, because that was apparently the only option free to myself and University Mazda. I explained to Bob this wasn't a legitimate resolution as the "repair" that was done in wasn't done correctly and was not disclosed to me, and I don't want the same thing done. I want a correct, legitimate fix done as this dealership permanently altered the emissions system of the vehicle I purchased and did not disclose it to me in writing, which devalued the vehicle by at least $5,000. I am at a point where less than 6 months after financing this vehicle I have to pay at least $5,000 before June just so I can get the vehicle to pass emissions tests and update the registration. They also sold me a warranty that does not cover emissions issues after all of this, lmao. So I just want future buyers to be aware that this business and Bob, the regional manager, don't care about New Mexico State emissions laws or having any sort of integrity when they make a mistake. So Bob, I can't make you do the right thing and fix my vehicle. But I can make sure other people don't end up having to deal with you, your misogynistic and gross attitude, or your dealership in general and the dishonesty and lack of integrity I have experienced. I hope Bob has the day he deserves and I hope anyone reading this takes my review into consideration and will consider going to a dealership that is willing to have integrity and fix an issue that they caused and also doesn't violate New Mexico State emissions laws and regulations. read more

Really slow and unresponsive service department with poor administration. We took our 3.5 month old Golf, bought there, in for an additional key fob a service that should take about 30 minutes at the majority of service departments The service department at University VW could not find the new car in their computer system with ongoing denials, so this can start your frustration with a wasted first hour. In anticipation of service our collection of other key fobs was required to actually perform the service that we'd made an appointment to address. Another hour of time was wasted correcting this matter when if this was a requirement they should have stated this. In advance. Two hours gone. The bottom line is this dealership wastes time, is inefficient and slow and can't even be relied on to have their information correct. They deflect and aren't customer focussed.They turn deliberative and consultative when faced with a n issue, instead of actually performing their work as required. They aren't sharp. As a result this was too much of a circus of errors on University VW part for us to feel good about any recommendation regarding buying or servicing a car there. read more

The best dealership experience ever! This place went above and beyond to make us feel welcome and happy with our automobile buying experience. Great service center as well. read more

University Volkswagen Mazda - Dealership - Car Dealers Near Me - Albuquerque, New Mexico

This is the second time I've taken my car to Mazda and had my breaks misdiagnosed. I bought my car from the dealership, so I assumed taking my car there would be in my best interest. First time I had a misdiagnosis they told me my break line needed to be flushed and I needed all new breaks. Brought my car back in only for the associate who diagnosed it, quit. Next associate tells me oh no everything looks great. Thennnnn I take my car in about a week ago, they tell me my front breaks and roters need to be replaced because my car is front wheel drive. I said oh that's weird because I have an all wheel drive vehicle and just had my breaks inspected at discount tire when I got my brand new tires. The associate goes oh well next time you're in we'll have someone more knowledgeable look. I'm sorry what??? AND MY VIDEO "INSPECTION" SHOWED NOTHING ABOUT IT?? Weird. You guys really are taking advantage of your long time clients and it's gross. read more

I've been without my brand-new Mazda for almost two months due to a broken axle from an accident. I completely understand this isn't a warranty issue--but the real problem is Mazda can't provide the part, and worse, they're refusing to offer a loaner in the meantime. Let's be clear: this delay isn't because of the accident--it's because Mazda has a supply chain problem. That's not my fault, yet I'm the one paying the price. Even more frustrating: when I bought the car, I declined the extended warranty multiple times. The dealership pushed hard--I said no four times--but they insisted that "you'll never be without a car." I finally gave in, spending over $50,000 total, including $10,000 on that warranty. Now I'm left with no car and no support. Mazda, this is unacceptable. Warranty or not, your inability to provide critical parts or transportation is a major failure in customer service. I'm canceling the warranty--and I urge others to think twice before trusting Mazda's support promises. read more

These folks are amazing. To start with, they answer the phone! May sound silly but the other two VW dealerships that are closer to me do not. One, the voicemail tells me text a young girl for an appointment and another after navigating the phone tree to service they tell you to call a different number... But I have been here about 5 times and overall these guys are great. Everyone has a pleasant demeanor from service to sales in my experience. Honest employees that care goes a long ways these days. My girls love the waiting room because they always have fresh popcorn. Like I said, a little goes a long way! read more

I would not even give University Volkswagen a one-star, but this is all I have to choose from. I feel they deserve a zero or negative number. **Brakes Failed Due To Service Department Negligence on April 1, 2025** To: Mr. Bob Cockerham and Mr. John Holcomb of University Volkswagen of Albuquerque As to the almost fatal incident yesterday after leaving your shop, when the brakes failed on my 2022 Volkswagen Taos, I am not satisfied with the service that was provided to me. I am disgusted by the lack of good service Volkswagen is providing. I came for my 30,000 miles warranty routine checkup, which included an oil change and brakes checked, and all fluids topped off, supposedly just to mention a few of the 90 points of maintenance check Volkswagen claims to do. I was very fortunate to have been alert behind the steering wheel when the traffic light at the corner of Alameda Blvd NW & Cottonwood Dr., in Albuquerque, NM, was red and traffic lanes were at a complete stop. When I went to put on the brakes, the pedal was spongy, and it did not stop the car. I kept pumping the brake pedal, and nothing stopped my car. With quick critical thinking and surveying my options, I managed to squeeze between the car in front of me and the shoulder lane to the right. Thereafter, the car coasted to Cottonwood Dr. by Sam's Club and Kohl's Store, to slow down enough to put it in Park. If my wife had dropped off our car and had left when your manager, Ryan Haman, said the car was ready, I am not sure my wife would have been able to maneuver through such an ordeal. It could have been fatal traveling at 40 miles an hour, brakes lost and failed, crashing head-on into stopped traffic. Or what if I were driving on the freeway at 75 miles an hour and the brakes failed like they did? How would you feel if this were to happen to you or one of your loved family members? Also, when I came to my appointment yesterday morning, I asked for a loaner car, which I was told your company was out of loaners. Ironically, after I called your shop to have my car towed back to your shop after the brakes failed, a loaner car was mysteriously given to me without question. Does your shop or Volkswagen give more emphasis on maintenance checkups past the warranty period, which pay in cash, more so than the ones under warranty? I managed to get a photo of the wrench that was left on the front driver's side brake cylinder bleeder valve screw. Also, all the fluid on the street and all over the wheel well and the areas where the fluid sprayed on my car's engine parts. I maintain and keep my cars looking clean. I want all the fluid cleaned from any part of my car that was affected by your mechanics' negligence. The loaner car that was supplied to me was and is filthy, as usual. Hence, the last time I was supplied with one of your loaner cars, there was still garbage from the previous driver. I had to wash and clean that loaner car to be able to feel comfortable driving it. I was never compensated for that. My life is very valuable to me, my family members, my clients, my colleagues, and my businesses that I manage. Because of this reckless, irresponsible behavior of your mechanics' staff, compensation for this incident needs to be addressed. Paul M. read more

I have been a customer of this dealership for over twenty years. Their staff is attentive and knowledgeable, and the service department is A+++. Brian, their chief mechanic, has an encyclopedic knowledge of ZEN and the art of auto service! Bob and Randy (the owners) treat their customers and staff with the utmost respect, so this dealership runs like a well-oiled machine! The other wonderful attribute is that this is a multi-generational family-owned business. Hooray for that! Like many car dealerships in the area, they may experience crushing schedules due to a flood of customers converging simultaneously. That being said, be patient it will be worth it in the end! BY THE WAY, I purchased a new vehicle from them on 11/18/24; as a loyal customer, they went over and above great pricing! Briley was my salesperson, and the sales managers were kind as can be! You can't go wrong if you decide to do business with them! read more

I Went in for an oil change and was lucky to get help from Mike in service. He went over my paperwork and let me know it wasnt due yet and it was included in my service contract. I was not told that before and got charged. He was thorough pleasant and super helpful. I have been skeptical when taking in vehicles anywhere . I'll be requesting him whenever I go back. read more

Very satisfied. Customer service was excellent. Work was completed before promised. Waiting area and bathrooms were well kept and stocked with coffee and water read more

I've taken my car here for a few years for service, and have had a few advisors that won't update me on what's going on, or will be impossible to get in contact with. This would be frustrating with long services, or when the service would be longer than expected. This last service I was helped by Albert, who was super nice and would be quick to update me about my car. I've also been helped by Ryan and John who are great as well. This location seems busy all the time, so some repairs might take longer than expected, but if you get any of these 3 guys you'll be in good hands read more

Amazing service! I traded in my Jeep for a Mazda CX-5 and the sales team especially James was amazing and showed me several vehicles within my budget and wants/needs. I was able to test drive a few vehicles until I was ready to select which make and model. I service my car here because I know that I'm getting a fast and reliable maintenance. read more

While we had problems (see last review), I was able to work with Mr​​ Cockerham for a favorable outcome we can both agree too. Mr Cockerham also assures me that measures are being taken so nothing like what has happened with me in the last month will happen again. If successful, this business will be back to the quality of service they provided once again. read more

I took my vehicle in not sure what to do... a new car to me I bought used... they did an inspection for zero charge ... and I am so relieved to have a professional reassurance that my car is safe and requires no additional services and they even topped off some of the fluids (windshield and coolant) I feel safe bringing my VW here. read more

The sales and financing teams were top-notch. This was the best car buying experience I've had. Thank you, University VW.

I thought the service at this location was pretty good overall. Took full day get my wife's 2014 VW beetle diagnostics done, but they found couple issues, which I ended up approving to be completed. Very friendly staff upon arrival to departure. Down side, look of dealership is under construction, but understand businesses need to grow, doesn't affect work quality. You just have wait in temporary trailer office while your car work is done, no biggee though. Cost of work about same as any vehicle dealer so no surprises with this one. Keep up the good work!! read more

They use old-school dealer tricks when selling cars. I thought we had gotten past that type of dishonesty when it comes to buying cars. They post stock photos of cars on Autotrader and other places just to get you on the lot. Even though they don't have the car. They will tell you that it is on its way from another dealer. They told me the car was on the dock in Houston from Germany. When I know the car was assembled and shipped from Mexico. They overprice their inventory. We got TO'ed to the sales manager who gave us a hard time because we expected an advertised car to be available. Finally were left alone waiting in one of the cubicles and just walked. I ended up buying a new GTI at Fiesta Volkswagen at a fair price. We were treated well and for the most part, the service after the sale is good. read more

Took my Atlas to Fiesta Volkswagen for scheduled maintenance and two new tires. Had the tires MOUNTED, BALANCED, ROTATED and ALIGNED. Not one employee working on our family car noticed that there were NO BRAKE PADS!!! A full inspection was allegedly done and we paid our bill and drove away with NO BRAKE PADS!!! Atlas was still having electrical issues after Fiesta told us that they found no problems. Took it to University Volkswagen who found out there were NO BRAKE PADS!!! Thank you University Volkswagen for saving our family from a possible accident and death. We will always be grateful. read more

I have mixed feelings about this place but my most recent experience with the parts department went well. I do have to bring it back for more repairs but I suppose it's worth the trouble to have my car running properly. The time before my last visit, I brought my vehicle here for a recall. For months they refused to fix it so I took it to the other Volkswagen dealer in town and they swapped it out, no problem. The only reason I returned to this VW location is because it's closer to where I live and they actually honored my Saturday appointment, whereas a little less than a year ago... they refused to repair my car on the weekend even though online scheduling said there were openings. On the plus side, University Volkswagen does do a thorough inspection. What's cool is the video the tech records while checking your vehicle. He sends it while you're waiting. It's informative and (if you're like me and have never seen the underneath of your car) pretty interesting. Side note, the complementary coffee isn't bad and the bathrooms are clean. UPDATE: I'm updating this review because I've had to return twice after the initial appointment and this review. The third time I came back for regular routine maintenance I was told I needed to have the cabin air filter replaced, according to their system. Fortunately, I keep copies of my records so they were supposed to have swapped that out in January of this year (my first appointment). Second, they treat your car negligently. One day I noticed a black plastic cover on the interior floor on the passenger's side. Only to realize it's the cover that goes over the cabin filter. They did not replace it properly. Between the second and third visit of this year... (sometime in February) I had an engine light pop on so I took it to Auto Zone to get the code. An issue with the coolant levels popped up instead, only to realize they never put coolant in my car like they claimed. After my 3rd visit (the beginning of March) I started having electrical issues where my driver's side window wouldn't automatically roll down when the door was opened. I got a call checking in on my vehicle days after... like she knew something was going to go awry. This place is shady. DO NOT BRING YOUR VEHICLE HERE! read more

University Volkswagen Mazda - The complementary coffee bar isn't terrible. - Car Dealers Near Me - Albuquerque, New Mexico

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HORRIBLE DISHONEST TACTICS FROM OWNER BOB COCKERHAM. He's only interested in your money nothing else. Worst of the worst. The MANAGER will lie to you as they did to me. They will tell you they are a family owned business and their sales people are no longer on commission. Both true. My salesman (Jeremy Jones, JJ) was honest, fair, provided first class service. Manager and Owner were 100% dishonest with me and my salesman. They were rude--deceptive--displayed ZERO INTEGRITY--and worse. I told every other Volkswagen GM in SW what they did, and each were disgusted by OWNER BOB COCKERHAM deceptive practices. Now being reported to BBB and Volkswagen of America. Fiesta Volkswagen in Albuquerque NM, Larry Miller Volkswagen of Denver are reputable. STAY FAR AWAY FROM UNIVERSITY VOLKSWAGEN MAZDA. read more

I always try to give the benefit of the doubt. If 0 stars was an option. I worked with JJ in internet sales to convert my lease to a purchase. Let's just say he is a great talker but no actions to back up . Basically after I signed my papers left me there with other people. I never saw or heard from him again. Ever responded to emails or calls on things he was going to follow up on. Financed thru Del Norte as they would not accept my own financing thru my credit union . Failed to notify the log title change . Failed to do the emissions inspection for my plates. Just a horrible experience . Wish I went back to CA and stayed with my salesperson . Regret the whole decision of working with them . read more

Service center sucks. Took an hour and 45 min just to change the oil! Said I didn't need tire rotation, then when I got home I got a text report that was supposed to have a video of what they did. No video and the writing notes in the text noted I need a tire rotation!! 1star is too much but won't post without otherwise they'd get a zero or less! read more

Excellent car buying experience. Flew in from out of town and they gave me the agreed upon price without any funny business. I was in and out in a few hours -- everyone was friendly and helpful. read more

I ordered and paid for a part about a month ago and they said it would arrive in about a week. After two weeks I called to check on the order status and was told there was an error in the system and they would have to reorder the part. So, I guess their plan was to just keep my money and not do anything on their end until I checked up on it. Two more weeks and still no part. No one in the parts department answers or returns calls. As a VW driver and customer for over 20 years, I will NEVER return to this location for service again, nor will I ever purchase a car from this dealership. read more

I went in because my cars pressure tire was low and the alert came up. They were very friendly and adjusted the air. The couple days later same thing I took it in to discount tire and one tire has a nail. They fixed that. Then I call to set up an appointment because another light turned on and they had me leave a message to an advisor and see if I could drive the car that way. Called left message and never got a call back. To I took my car some where else and it's fixed. When I called and canceled the appointment they didn't even ask why. I was very disappointed in their service. read more

I have purchased/leased all my cars from here and usually they offer decent customer service. But this time wasn't the case. After a week of talks and negotiations I went it to sign the papers for a new Taos, I had got financing from my bank but was told University wouldn't accept it. So to bring the monthly payment down, I asked to have GAP insurance removed (which is completely my choice), that's when the sales manager came out and said he wouldn't make a deal with me and sent me on my way! They then had the audacity to lie and say I was changing the terms of the deal and I took my trade away?! Wasted my time and energy over the week, the issue I'm assuming was they would lose money by me not financing through them (which I would have done if they just took gap off) For the past 15 years I chose this place to buy/lease and service every car. As of today Fiesta VW has won my trust and business. As university made it very clear they don't. read more

I found a vehicle I liked. It was a used one and in good condition. I was initially happy with their service but that has quickly soured. Our vehicle broke down less than a week after we got it. They sold us a vehicle with a bad battery. Which they fixed but were incredibly rude about doing. They also put a new windshield in since it had a bad crack, and set us up with their affiliated glass people. They forgot to give us the payment invoice and it took two days to get one since no one was willing to email it to me and we had to wait until the original sales rep was available. Their glass people did a horrible job, two days after getting the windshield in, the weather strip is peeling off, my new vehicle has tar all over the paint and I have to take it back and drive an hour. Now my brakes are having problems and need to be replaced. My husband checked the fluids. They are all dirty and the vehicle needs a tuneup. Aside from cleaning the inside of the vehicle they did NOTHING to ensure it was tuned up and running properly. On top of all of that. They refused to come down even $1000 on the price, even though it was a cash purchase. read more

Dropped off my car at 7:30am for a check engine light diagnostics and an oil change. They call me at 5:30pm and ask to keep my car another day. We only have one car, so I had to come get it before 6pm (closing time) only to find out they did NOTHING with my car all day. They did not offer a rental and just wasted my time. Completely unprofessional. This was the final straw to never buy a volkswagen again. read more

"I am no longer allowed to bring my vehicle to this location." Words said by Charles, the parts manager. This was over $165 for tires. My alignment for my car was off due to me having hit a pothole. My fault 100%. I brought it here to have it fixed. I was told I needed a shock mount and control arm, both of which would equal over $2k.I order them before the summer. However they never came in and four months later I needed new tires due to wear and tear. After some calls and months of me asking if they were in, Charles said I did not need the parts I ordered. Not only that, but they were the wrong parts and for the wrong end of the car! What? We had a somewhat heated discussion in which he said, "did we tell you to drive the car?" And also, "we are not the ones who hit the pothole." Not the best responses. He wanted to charge me $165 for the tires even though had the parts come in, though I didn't need them apparently, I would not need new tires. Essentially I spent thousands of dollars on rentals because I also work out of state alot and could not use my vehicle as well as them making a crucial mistake in safety. I did not pay the $165. Am I wrong? Maybe. But I think charging people due to someone else's mistakes isn't right. read more

Took my vw in to get the airbags fixed as I received recall information in the mail telling me to take it to the dealer. Had an appointment at 8am. Showed up at 7:50am. Was told it would take two(2) hours. Went for walk to Millie's to have breakfast, and returned at 10:00am. They had not even started the job. Are you friggin kidding me!?!?!? They made me sit in their stupid lounge ignoring me for the next four (4) hours. They did not finish until 4:00pm. These people suck rocks. Do what you say you are going to do. That's it. They lost my business as I was planning to buy a new vehicle there. Went to Carmax instead. read more

Very friendly staff. The technician who worked on our car the last time recognized it and told us "I know your car!" My only qualm is that after expressing concern over a chronic issue the last two times we were in, our concern was dismissed and the issue remained. We had a staff member sit in the vehicle with us and showed him said issue and were finally validated. Hoping that it will be resolved before our warranty is up. For a car dealership in a pandemic era, these guys do a good job. read more

I was guaranteed my oil leak would be fixed. $2,700 and 3 visits later they want another $2,100 because they didn't fully diagnose it to begin with. No loaner cars available - no matter how inconvenient it is to you. I was someone that would be a potential repeat VW buyer within the next 1-2 years but I'm currently disappointed in the quality and my experience at this service center. read more

Poor customer service- brought my vehicle in for an oil change but come to find out they don't honor the type of maintenance plan I bought when I purchased the vehicle from another dealership. I mentioned I had a maintenance plan when I scheduled the appointment but the guy said to bring it in and we'll go from there. Had he asked for more information and actually helped me find out what type of plan I had I wouldn't have had to waste my time driving there. But luckily I got it changed at the other place AND got a free car wash. read more

Ladies, if you bring your car here for service, question everything and get a second opinion. I had not even reached 30k and my spark plugs, diff, transmission oil, all needed "immediate attention". The video of the inspection was not provided, my recommended intervals for spark plugs is 45k miles, trans and diff recommend only if car was submerged in water (which it hasn't). The service dept only got outed because I know about cars from my husband having me work on them with him or working on my own cars. And once they were outed, they apologized... The only reason why I bring my cars in for maintenance is because I'd rather not do it myself, but since I can no longer trust this dealership for trying to take advantage of a woman, I'll have to find somewhere else or do my own maintenance. read more

I so wish I could leave zero stars, or even a few negative stars. Dropped off my 2015 Passat on December 30th, 2022, it was running rough. After so many nonreturned phone calls, even from the Service Manager, I went to the dealer to find out what was going on. A few days later on January 9th, 2023, I finally received an estimate, by text, for a little under $ 6,000. I immediately told them to proceed. Since then they have made so many promises and guarantees about when it will be done. I am now typing this review on January 30th, 2023, a month after dropping it off, and I still do not have my car. I'm going to go down tomorrow and stand by my service advisor's desk until my car is ready. I'm going to sell the car so I never have to deal with Volkswagen again. read more

Took my dad's VW in for an oil change. Had an appointment. Arrived 10 minutes before appt time and left 4 hours later. Was quoted it would be two hours (holy smokes!), but ended up being much worse. read more