Steven "PJ" Jones helped me and my friend yesterday get a new car after ours broke down on the side…read moreof the road. He brought us lunch, filled my tank, made us laugh with his jokes, and worked hard to get us on the road quickly. We loved him so much we named my new car after him... which sounds really dramatic but that's how awesome he was haha!

Carolina Alvidrez approached us as we were in the dealer lot looking for parking. My wife wanted to…read morego to just look at vehicles on an advertised deal. We didn't want to be hassled by salespeople. We just wanted to look. Carolina offered to help us look, but we weren't wanting "help." Once we parked and allowed her to offer her services, we were so glad we did!!! Carolina was very kind, friendly, helpful, and welcoming. Adán Perez joined her and between the 2 of them my wife was able to look at what she wanted. No hassle, no fuss, we had a very pleasant experience and my wife drove away with what she wanted, not what they wanted her to have. Mike Perez helped finalize paperwork and once it was detailed We left happy and not stressed. Thank you!! Great folks. Great experience.

I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

Friendly service, they were able to meet all my needs. Highly recommend. Mr. Rojo was very helpful.read more

Ray did an amazing job get my wife the car she had been looking for and at a reliable price. This…read moreplace is by far the best used car dealership in the state. You need a car? Ask for Ray.

Let me go on record that I wholly dislike most car sales people - whether new or used. In shopping…read morefor cars, I have been to many, many car dealerships. That being said, I have to say that I have just had the most wonderful experience at Enterprise Car Sales. From the minute we walked on the lot, we were treated respectfully, honestly and were able to joke with our salesman, Mike Ellis. I HIGHLY recommend speaking with this man if you are in the market for a well-maintained used car. This man never pushed, never prodded, asked the appropriate questions and did it with a smile on his face. He was honest, forthcoming and just a pleasure to deal with. And he found me the car I wanted - that I loved. And then he brings in that pushy little person -- you know, the "closer" -- who goes over the financing with you. Except she wasn't. Lisa Darby was a pleasure to deal with - went through the information thoroughly and was honest as the day is long. She did her job efficiently and all with a smile on her face. And she drinks coffee :) I was a bit sad when I drove off the lot in my new/used dream car. A hug goodbye from both Mike and Lisa after I made them play staff photographer and sync my phone and go over features gave me a little tear in my eye. A dream team to be sure!

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.

Staff is very friendly and knowledgeable, Mr Fetters is a stand up guy. Not only excellent car…read moresales but wonderful service after your purchase. Highly recommended!!

Everybody there is really great to work with from buying a vehicle to after service would recommend…read moreto everyone

Elijah and Annette are amazing! The whole team is glorious. This was my first experience buying a…read morevehicle off the internet completely unseen physically (which is a nervous experience) and they made a fantastic buying experience. Completely white glove service. I will definitely consider flying out there to buy my next vehicle!

If you're looking for a dishonest and exhausting auto sales experience, this is the dealership for…read moreyou. This company knowingly omitted material information that would have prevented most consumers from purchasing the vehicle. What was represented as a "clean" vehicle was in reality a poorly executed attempt to conceal prior collision damage. The "minor" damage on the carfax was far more than a cosmetic ding. Their 6 point inspection they are so proud of didn't mention how the grill was being kept on by zip ties alone, or how the bumper was glued on. No mention of a prior collision extensive enough to require a new radiator cage, a new hood, a new grill and a new bumper. To an average consumer like myself, the grill and bumper looked like upgrades. Over the course of five months, and throughout multiple communications, I was repeatedly assured all issues would be corrected. After the vehicle was held for weeks for so-called "repairs", it was returned with substandard, below poor quality, bodywork, and critical sensors still malfunctioning. An independent third-party inspection confirmed the repairs were rushed, unprofessional, and cosmetic, not corrective. When these deficiencies were raised, the dealership resorted to gaslighting tactics, denying visible defects, contradicting prior statements and attempting to make me question what was clearly documented and observable. Rather than taking accountability, their responses are evasive, dismissive, and calculated in an attempt to shut down further discussion. In a good-faith attempt to resolve the issue, I requested a comparable vehicle with no collision damage and/or history. I was repeatedly assured that this solution was acceptable and achievable. Once those assurances were given, communication effectively ceased, with follow-ups ignored and no meaningful effort made to honor the proposed resolution. What good is calling if phone calls are ignored and messages go unanswered. This was not a mistake or a misunderstanding, but a pattern of misleading conduct designed to push a sale through at any cost while avoiding responsibility afterward. In my experience, Hubert operates on half-truths, omission, and customer fatigue rather than transparency or integrity.

So, long story shortened, vehicle is back home with repairs completed. Passenger side DRL light…read morenow works. Due to multiple mis-diagnoses and a parts cannon it took weeks instead of hours. Not over-impressed but just glad the vehicle is roadworthy at this point with proper headlights, oil change and new tires Sure hope nothing difficult breaks on this vehicle, really don't think they could handle it. Gave 4 sketchy stars, work was completed but this experience left us cold

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

The last time I went for an oil change I had a very bad experience. I said I would not take my car…read moreback over there for an oil change. 4 months later I had to take it to the dealership unfortunately the oil cap broke when we were trying to change oil at home. It was an emergency and they were very on top of everything. Thinking I was going to have to leave my car till Monday morning they called me 2 hours later to let me know it was ready. When I arrived Richard explained the repairs and oil change to me. They were really really nice and gave me the best Mother's Day gift. No change fix the housing for the oil filter. I will definitely be returning because they have changed my mind of how THEIR CUSTOMER SERVICE HAS CHANGED!! GREAT CUSTOMER SERVICE! THANK YOU SO MUCH!!

My hubby and I have been shopping around for a new car. Some of the dealerships have bad sales…read morefolks. Sandia was not one of them. Our sales guy, Torrance, was good. He is a sales person but not high pressure. They didn't try and push a lot of extras. They offered, but didn't push it. The process was pretty smooth. They didn't initially offer much in discounts but when we showed a similar car at another dealership,They matched the price. The fine guy, Michael, was good too. He offered a lot of additional coverage options and took the time to discuss the coverage and price for each. Again no high pressure just offered and explained. We had a ton of questions and specific scenarios. Will it cover this... what if that happens. Michael was patient and thorough. Thanks

I purchased two cars from this establishment. The last one was a beautiful 2006 Lincoln Towncar…read morewithout a scratch on it. What I love about this place is that they do NOT give you a hassel. They work with you. Initially, I didnt see any car that I liked. Made it a point to let the owner know my displeasure. He asked me to come back in 3 days. He promised I would be pleased...and I was. When I had a problem they took care of it immediately. I am going to buy my 3rd car from here too.

I promised Pete I would write this review and I took a while because of Life. However I wanted to…read morewrite a Review so others searching for a Used Car knows how Amazing these guys are! I purchased a beautiful used Malibu without a Scratch on it! Drives amazing and required absolutely no maintenance other then new Windshield Wipers which the dealership replaced for ME! It was a Quick, Painless, Way Not Embarrassing process during the purchase. LIFE HAPPENS and I have not been the best with my Credit. These men did not Judge me and did actually the opposite than belittling. They reassured I would take home that Day a Beautiful Car ! Their word is like Gold! Now I referred my Uncle and they did the same with my Uncle and my Aunt! They were in the worst point with needing a car and Mike and Pete held true to their word once more. I wanted to say THANK YOU!!