Unfortunately, we did not have a good experience. We rented 9 bikes for the Mt. Vernon ride + water…read moretaxi back. All 9 of the bikes had issues with gears. One bike completely fell apart during the ride. Half of our group had to walk the last 2+ miles of the ride. Instead of apologizing and reimbursing us for the faulty bike, we were told that it was a new bike and out of their kindness, they wouldn't charge us to repair it. In addition, when we arrived at 9am there was only one employee working and several groups ahead of us. We had to wait 30-40 minutes to get our bikes. With the late start and having to walk 2+ miles, we were late for the Mt. Vernon tour and our time there was rushed - we barely made it to the water taxi. Not sure what more I could add. It was a horrible experience. Not recommended - unreliable bikes, poor service.

I went to the Old Town Alexandria location for some advice about my road bike a few days before the…read moreChristmas holiday. The owner, Bennett, and his staff could not have been more kind. They were generous with their time and went the extra mile to help me fix a several issues. The genuine care and kindness-especially during this busy time of year-- was notable. I will be a return customer at Bike and Roll Old Town!

The customer service at this location was absolutely unmatched. The guys at the shop took the…read moremangled mess of bikes I had in my trunk and gave them back in working condition, within record time! Even was nice enough to help with my less than ideal traffic choices! lol! Thanks again!

Rented bikes for 2 days. Everything was perfect. Loved having the flexibility of riding all day and…read morenot worrying about returning a city bike rental was awesome. We had 2 locks and were able to lock the bikes at the various places we visited. Loved having the shop close at 7, so we had a full day of riding. We rode 25+ miles each day. I would highly recommend big wheel bikes.

I had the best time. It was a nice way to see DC from a whole different perspective. Comfortable…read moreseating and very courteous staff.

Took the water taxi from DC Wharf to Georgetown. It was a nice break to be able to sit and see the…read moresights. We ended up in a boat that didn't have the open seating which was disappointing but we made the best of it and sat in the back to be outside.

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍

I had a Great time exploring all of the varieties of bike that Strictly E bikes has to offer, I was…read moreable to narrow it down to the Velotric Cruiser about a month ago and today I have 247miles on it. The Bike is solid and Fast! The customer service was very nice and helpful to me being this is my first E-bike...I am very Happy with the Experience that I received from everyone @Strictly e-bike.

WILL RENEGE ON AGREED PRICES. Best get prices in writing…read more.. Conte's was my local bike shop for a few years, and they generally deliver even if the prices frequently prove higher than they quote you. However, when Sean convinces you to splurge for the annual service, and you weigh whether you can afford to spend $229, and then he says, "actually it'll be $282 after parts and fees", do not agree to make an investment at Conte's without a written receipt. At checkout it becomes $334, Sean will pretend he doesn't remember your previous conversation. Barb will say, "they must have called you to confirm an increase", and when you show you were not called, she will forget about this policy and the price will stay whatever they invent. Time to try Velocity Bike Collective.

Huge help with a flat on the Mt. Vernon Trail!!!! Professional, prompt, easy - thank you!!!!read more

Just wrapped up a wonderful tour with Robert over a weekend in May…read more My mom and I planned a weekend trip to DC from NJ. Knowing we only had less than 2 days to tour the monuments, in addition to the fact that my mother in her older age doesn't have as many steps in her as she used to - I was trying to get creative with our schedule to make the most of our time. A quick google search helped me land on this company. I always forget that the monuments in DC are quite spread out. Being on a bike is definitely your best option. I emailed the company on a Tuesday night before our trip and had a response immediately the next morning. Our guide Robert was very thorough, friendly, and flexible with our schedule. He also gave us a great suggestion to skip the Air and Space museum as part of it was under construction. He definitely knows DC quite well. He met us on the tail end of our visit at the Natural History museum and over the course of 3 hours we were able to see the Washington monument, Jefferson memorial, Mason memorial, MLK, Lincoln, Korean War, Vietnam War, and finally ended near the White House. We also would have had time for one more if we didn't take a break for lunch. Highly highly recommend this if your needs are similar to what I described above. Robert will give you a lot of historical context along the way.

A "pedicab" tour--in the dead of winter, with reasonably strong winds at some points? Yes! And do…read moreyou know why? NO ONE wants to do this in the middle of February! Your reward? Other than the predictable crowds at the Lincoln Memorial, we were virtually the only people at the majority of major sites on the tour. You aren't surrounded by the smog of multiple tour buses, nor hoards of other tourists. The meeting point is right in front of the Willard Hotel with the blue awnings, and just to give you a preview of the sorts of interesting details shared by the gregarious Chris, and the scholarly Reed, here you are. When Ulysses S. Grant was president, he used the Willard often for private meetings so when others clued into this behavior they would show up in the hopes of catching him for a few minutes or merely to overhear what was said. These interlopers were said to linger in the lobby awaiting his arrival, so he took to calling them, lobbyists. I love these sorts of facts! These men put their all into the tour, both literally with muscle power, as they deftly maneuver various barriers along the way, and with all their fantastic knowledge of the place. We spent almost four hours and I could easily have done an entire day with these gentlemen, as every minute was a discovery and a pleasure. Remember, this is a business, and if you enjoy the service, TIPPING, EACH OF THEM, generously, is the way to express it! There is a lot of D.C. to cover, I'll be back for another round during my next visit.

So I rarely review anything but restaurants but the experience I had here was so amazing I just had…read moreto yelp it. If you have ever ridden a Segway you will know they are fun and sure beat walking everywhere, especially in dc. The draw back: being stuck with people in your tour group who have a hard time picking it up. I have done several tours and i will tell you, you will see as much on tour as your slowest segwayer will allow. Knowing this I googled rentals and I found DC Segway Rentals and spoke to a really nice guy. Not only did he have availability but HE ALSO CAME TO US. Within half an hour of calling we were on our segways taking in the sites at our own pace, seeing what we wanted to see and staying places as long as we wanted to stay. Aaron... the guy we spoke too was a great resource as DC had changed alot since I lived there. Let us know about the new MLK memorial and a couple new restaurants. In the two hours we reserved we saw absolutely everything there is to see on the mall. We even put down our segway and grabbed a quick ice cream. We even made it to the Jefferson and just hung out on the steps taking in the view. Amazing all around. If you are in DC this is a must, significantly better than doing a tour, especially if you have some segway experience. We be back for sure

I moved to the US almost 25 years ago and although I've always wanted to go, I've never been to DC…read more So when I finally made the pilgrimage last week, I wanted to absorb as much of the city as possible and decided to take a Segway tour - some friends had recommended it. We met with Aron, he gave us a brief intro on how to ride and we were on our way within 10 minutes. Aron showed us all the sights, he waited for us while we took pics at the Lincoln Memorial, and was very informative and not boring or mundane as some tour guides can be. This is the best way to see DC, don't think twice.