Up And Going

4.4 (123 reviews)

Fitness/Exercise Equipment

Open • 7:00 am - 10:00 pm

Updated over 3 months ago

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Up And Going - Fitness/Exercise Equipment Near Me - Pomona, California

Up And Going - The screen, and incline worked but the belt stopped moving. - Fitness/Exercise Equipment Near Me - Pomona, California

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Ken W.

Love the technician Juan worked with me many times for norditrack 1070 and work is very detailed and he is very nice and kind. Truly appreciate all his time and work.

Elias S.

Juan is great and very very knowledgeable! He fixed my bowflex M5 for a very fair price! I highly reccomend giving him a call for all your gym equipment repairs!

Edith K.

We have a Precor AMT 885 plus a few other gym equipments that needed to be assembled once we moved to our new home. Juan came highly recommended so I decided to give him a call. The Precor piece is an exceptionally complicated equipment to assemble and it requires a high amount of technical savviness to assemble the equipment. Juan and his team perfectly executed it and set up our gym beautifully. Throughout the engagement, Juan and his team remained professional, courteous, and easy to communicate with. I would highly recommend them.

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Mario R.

387

4

1

6 years ago

Great service and super friendly! Juan is really knowledgeable about our treadmill and was able to diagnose and fix it in one visit. Provided tips on how to make sure we get the most out our machine. I would highly recommend using up and going to anyone that has a treadmill. I will certainly use them again in the future! read more

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Gladys M.

6

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6 years ago

I would never recommend this person or company. I wouldn't even give juan a star but I have to in order to leave a review. Let me start off by saying Juan has the worst customer service. He didn't even let me explain what was wrong with my elliptical and just kept asking me if I was an expert on fixing ellipticals because I was trying to explain what was wrong. His technician didn't even pull apart my elliptical to see what was wrong and see if i needed to order any other parts besides the cosmetic parts. read more

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RJ J.

7

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6 years ago

I would like to give Juan from Up and Going the highest recommendation! I needed to get a Schwinn 170 Stationary Bike assembled and he did a fantastic job. A+++. I would definitely use him again. read more

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Darcy S.

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10

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6 years ago

We needed a new walking track on our treadmill and we found Up and Going. Juan came out and completed the repair In a very timely matter. He was extremely knowledgeable and professional. His prices are very reasonable. I would highly recommend him to anyone looking for a fitness repair technician. He gave us great tips on maintaining our machine. Couldn't be happier with the service. read more

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Carol B.

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10

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6 years ago

We were very happy to have Juan out to our house to repair our treadmill. He was very knowledgeable and courteous. Will recommend this company to anyone we know who needs his services. read more

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Jonathan S.

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5

5 years ago

Juan was great. I have had bad experiences with other companies but Juan was awesome. Changed a few cables for my gym here in Irvine, CA and was fast, efficient and the price was fair. Highly recommended and glad I have a reliable equipment technician now. read more

Business owner information

Juan G.

Thanks for calling "Up and going" always trying to do the best…

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Nicho L.

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2

0

5 years ago

Juan the technician was very professional and prices are extremely reasonable. Highly recommend if looking for repairs and or maintenance.

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Mo G.

38

11

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6 years ago

Very knowledgeable great customer service would recommend. Gave me great tips on how to keep my Working properly. Thanks Juan

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Felipe R.

0

10

0

6 years ago

Looking for a repair on my treadmill, he was punctual, polite and knowledgeable. He was quick to diagnose the problem, had the part on him and installed it. He was in and out within an hour. Awesome! ! read more

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LaTricia C.

1

0

5 years ago

Up and Going did an excellent job! Juan was professional, knowledgeable, and addressed all of my concerns. The cost to relocate and repair my treadmill was very reasonable. He was courteous and responsive over the phone and the day of the service. I highly recommend this business and will definitely use him again in the future. read more

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Linda W.

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6 years ago

Great customer service and highly knowledgeable. They even cleaned my machines when they were done. Would recommend and will use again. Thanks again! read more

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Lucy G.

0

13

9

8 years ago

I highly recommend Juan for servicing exercise equipment. He did an excellent job on my elliptical machine. My elliptical was making a lot of noise and due for some maintenance. We called our service warranty and they sent out a technician who spent 3 hours working on the machine and only made the problem worse. I called the service warranty company again and this time they sent Juan from Up and Going. He was here for about 20 minutes, provided excellent customer service and most importantly fixed my elliptical. There is absolutely no noise whatsoever and it works like new! Thanks, Juan! read more

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Tyrone T.

33

4

0

4 years ago

Contact was easy and very welcoming. When the service came out, they were and did a prompt repair. The Would definitely use them again!

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Izela W.

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2

1

6 years ago

So happy I am able to use my treadmill again! Very satisfied with the service. Friendly, professional and reasonable price. I will definitely recommend this business. read more

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Jonathan G.

67

20

8

7 years ago

Juan arrived at my home to repair my Nordictrack treadmill during the time promised. He did an excellent job of getting my machine back to working order with the parts I received from ICON. I would recommend his services for your Nordictrack machine whether in or out of warranty. When you call ICON (Nordictrack) be sure to ask for his company. read more

Business owner information

Juan G.

Thank you very much, I appreciate your recommendation to my company…

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Julie G.

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8

2

6 years ago

We had awesome service with the "Up and going" for our treadmill. My husband and I Were explained into detail what was wrong with Treadmill and he was able to fix it. We called the gentleman on a Tuesday night and he came to our house on Thursday. Awesome service very flexible. read more

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Lisa O.

21

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5 years ago

Great service, came out on time and was finished putting my treadmill together in a flash.

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Charlie H.

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12

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6 years ago

Fellow Yelpers learn from my experience with this service. Read the reviews carefully good and bad. When you have a reputable business and receive negative reviews. Reputable businesses reply to your yelp review and will attempt rectify your negative experience. To date, they have not replied....so my update is that...well they still suck! read more

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John Edward R.

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8

2

4 years ago

My treadmill motor started knocking and Juan helped me get a new one and made sure my nordictrack is fully operational again for use!! Good guy and great service ! read more

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Phil C.

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3

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4 years ago

Very friendly, courteous and knowledgeable. Definitely be calling them again in the future for any gym equipment services.

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Karla P.

0

2

0

6 years ago

Update: not reliable what so ever. He did not return calls or texts. I guess I must have got lucky with him the first time.

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Aye H.

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4

1

6 years ago

Good customer service. knows about machine very well. I will call him (Juan) again in the future. read more

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B. Q.

1

29

5

5 years ago

Juan fixed my stationary bike. He is a clean worker and a nice person. A true professional and knows his business. I highly recommend his company to fix your exercise equipment. read more

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Randy M.

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4

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4 years ago

Came on time. Fixed it real quick, Descent price. Also gave tips on how to take care of treadmill and make it last longer. Fast and friendly service. read more

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Annette B.

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9

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5 years ago

Juan was able to accommodate my schedule and did a great job of fixing my treadmill. He was genuinely helpful and provided information on the treadmill I would not have known. I would recommend him to everyone. Would be great if he could get contracted for a school to maintain their equipment. He's hard working and willing to do whatever necessary to get the job done. Excellent pricing as well! read more

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Fly G.

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3

5 years ago

Very dependable and came through to fix my biking machine that you soo much Juan for coming to chino hills to help me out in a timely fashion read more

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Fady B.

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6

8

4 years ago

Juan Is amazing ! He has serviced my Nordic track treadmill many times . He Is reliable , knowledgeable and fair. Highly recommend for your needs read more

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Matthew A.

0

3

0

6 years ago

The staff is very unprofessional and can't keep their appointments. They will make an appointment for a large gap and will not call you if they are going to miss the gap. They will also not call you if you they can't make their appointments. Over the phone they are rude and don't understand how important costumer service and your time is. Do yourself a favor and use a different company. read more

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Salisa G.

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2

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4 years ago

Up & Going has Excellent service & quick response! Quality work! Definitely recommend!

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Mike H.

0

3

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5 years ago

Very honest and helpful. Came out and gave good advise and didn't even charge for a service call

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Nancy H.

48

45

38

8 years ago

I highly recommend Up and Going. We used them for our yearly NordicTrack Treadmill maintenance. Great customer service, knowledgeable and fast! read more

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Carrie F.

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12

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4 years ago

I contacted Up And Going to repair my treadmill and he showed up the next day. He knew right away what was wrong but he will needed to order the part, A week later he came back with the part and my treadmill is fixed. I am happy with his service and would recommend him for any fitness machine repair. read more

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Alaina S.

0

5

9

5 years ago

Wow, what service! Juan was so knowledgeable and generous with his time. He not only serviced my treadmill so it's as good as new but he provided me with great tips to keep it "up and going". Would definitely recommend him and would be happy to use him again in the future. read more

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Kellie C.

5

3

0

4 years ago

These guys are great! Showed up next day to fix my treadmill. Very professional, very friendly. Clearly explained how to use and maintain my equipment. Very reasonable rates! Asked for a business card and they put their sticker on the treadmill for easy access, will definitely call them again if needed. read more

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Sheila C.

0

12

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7 years ago

Juan was an excellent service repair technician and prompt in his ability to come out and fix my exercise bike I would recommend him any time read more

Business owner information

Juan G.

Thank you Sheila for trusting our service, and I am here to serve you.

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Char A.

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5

0

5 years ago

Juan provided great sevice! He fixed my elliptical & thoroughly checked for any other issues. He was timely & efficient, the price is right & I'll definitely contact him again if I have problems with my exercise equipment. Up & Going is highly recommended...I tried to tip him for great service but he wouldn't have it...thanks again Juan! read more

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Jim W.

0

1

0

5 years ago

Just wanna say Juan did a great job repairing our treadmill. Very professional. Highly recommend him

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Beto G.

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5

1

6 years ago

The technician was really professional and on time. He really knew how to fix and service my treadmill. He even explained how to do a self service and how to operate the unit properly. read more

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Wendy R.

0

1

0

5 years ago

I highly recommend this company, they are professional and price is economical. Satisfied customer.

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Veronica G.

0

12

8

7 years ago

Juan passed by today to fix my treadmill. I've had my treadmill for a while and first time it needed a repair. Juan replaced motor belt and put lube on running belt. It's working great now. I highly recommend Up and Going. read more

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Back

Page 2 of 4

708 Alta Dr
Pomona, CA 91767
Directions
(909) 519-9225
Call Now

Hours

What time does Up And Going open?

Up And Going opens at 7:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Up And Going close?

Up And Going closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Up And Going closes at 8:00 PM on Saturday.Up And Going is closed on Sunday.

Mon-Fri 7:00 AM - 10:00 PMSat 7:00 AM - 8:00 PMSun Closed

Payment methods

Does Up And Going take Bitcoin?

No, Up And Going does not take Bitcoin.

Does Up And Going take credit cards?

Yes, Up And Going takes credit cards.

Indoor Amenities

Does Up And Going allow dogs?

Yes, Up And Going allows dogs.

Outdoor Amenities

Does Up And Going have bike parking?

No, Up And Going does not have bike parking.

Does Up And Going have parking?

Yes, Up And Going has parking options.

Other Amenities

Is Up And Going wheelchair accessible?

Yes, Up And Going is wheelchair accessible.

From the Business

Specialties

Up And Going Gym Equip Repair is a premier company that specializes in the professional repair and maintenance for all makes and models brands equipment

History

Established in 1998.

In 1998 I have started having experience working with exercise machines and our Company Up And Going has grown known for its excellent services and great prices. We would like to hear from you on what you would have to say about us with great service and affordable prices Guaranteed.

Meet the Business Owner: Juan G.

Up And Going is certified with Icon Service

Up And Going Reviews in Other Languages

Spanish
1 Review

Review Highlights - Up And Going

“Throughout the engagement, Juan and his team remained professional, courteous, and easy to communicate with.”

Mentioned in 61 reviews

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Why does Yelp recommend reviews?

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35 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Eric V.

0

8

3

4 years ago

On Thursday January 12 I texted the phone number 1-909-519-9225 with a picture of my bike a diamond 1100 that need a new pedal that I order online that need to be fixed. They text me back and asked if they could come on Saturday January 14 between 12 and 2 pm. I text them back and they said it was confirmed. Nobody ever showed up and did not call me back. On Monday January 14 I got a text asking if I still wanted it done. I text back yes. Did not hear anything back. On Tuesday 1/17/2023 I text back to the number at 10 am and asked if they know someone in Chino Hills that could fix it the text me back and said the technician would be at my house in Chino Hills between 12 and 2 pm. I text them back and said ok that I would redo my schedule. So they did not show up between 12 and 2 pm. So no phone call or text to say they were sorry or anything. So if you want to wait around and not get your product fixed or a sorry then this is your place. I would not recommend this business to anyone. I also have screen shots of the text messages going between myself and the company. read more

Dana C.

0

2

0

8 years ago

Juan is the best. I use my treadmill to study for law school. But just in time for finals, it broke. I am so glad I paid for the extended warranty. Although I was given a little bit of hassle in trying to get replacement parts and a tech sent out, Juan (tech assigned to my repair job) called me shortly after I hung up with proform. Proform told me it would take weeks to get a tech out so I was pleasantly surprised when Juan called me so quickly. He instructed me to call him once I received all the new parts. The parts came in within several days. Juan came out the next day and repaired my treadmill. Juan was very nice and showed me a few things that I didn't know about my treadmill. Juan quickly repaired my machine. My treadmill is probably the most important thing in my life right now as I am getting ready to study for the bar. Thanks to Juan my treadmill is ready to go!! read more

Carlos L.

0

1

0

8 years ago

I GOT SCAMED. Dont use Juan or his company Up and Going or buy a service plan from UNIVERSAL TECHNICAL SERVICE or anybody affiliated with Icon Health and Fitness . I paid for a service plan in Aug 2018 and Juan called up within days to set up an appointment. He came out took my treadmill apart and left to get the part. He never repaired the treadmill. I talked to him once and he said the part was on back order and he never called me back. Tried calling him back several times left messages and he never returned my call. Fast forward November 2018 treadmill still sitting in my garage broken . read more

Isai G.

0

6

0

8 years ago

A very honest and compassionate man. I had an issue with an elliptical that had loud squeaking & asked ICON to send JUAN from Up And Going and within a week he arrived! He is like a magician because within minutes he identifies the problem and fixes it right away. He also gave me some tips on how to use some programs on my machine. I wouldn't have had a clue if it weren't for Juan. I would definitely recommend this service to many. Thanks Juan! read more

Heather S.

0

3

0

7 years ago

Juan is the only technician we trust with our machines. He has so much knowledge not only about the machines but also with the parts we need to order. He is super nice, enthusiastic, and always willing to answer any questions we have. Juan is great at maintaining our treadmill and elliptical. Our machines always work even better than before. We strongly recommend Juan for any maintenance or fix to any machine! read more

Tony S.

0

1

0

5 years ago

Juan was kind and very helpful, we were having issues with our treadmill and tried a couple of other businesses but they were unwilling to help. We decided to call Juan who arrived as soon as he could and got our treadmill up and running again. He happily answered all of our questions and gave us advice on how to care for the treadmill. we're very happy we found Juan and we definitely recommend him. read more

S A.

0

5

0

8 years ago

Juan is the absolute best! I needed to have my treadmill taken apart and then reassembled in another room of my home. I was the last appointment of the day, but Juan treated me as if I was the first. He was super nice, professional, and very knowledgeable. I will definitely contact Juan for all my treadmill repairs. Thank you so much Juan! read more

Armando H.

35

3

1

8 years ago

Juan is an amazing person. As soon as he arrived, he knew exactly what needed to be done and did it. I love the service he provided. He is very professional and his prices are reasonable. I highly recommend him for servicing exercise equipment. He did an excellent job on my treadmill. Thanks to Juan, my machine is up and going once again!!! read more

Richard J.

0

4

2

7 years ago

Juan came today to fix our Nordic track treadmill. He was on time when he said he would be here. He was knowledgeable and fast. He had to replace the entire monitor (under warranty) and in less than an hour had everything back up and running. I would highly recommend up and going for your in home equipment needs. read more

Atul P.

0

2

0

6 years ago

I would highly recommend Juan from Up and Going Equipment repair. He assembled my Stationary Pro Form spin cycle as well as did a tune up on my regular mountain bicycle. He is honest and explains everything for very reasonable price. I will go to Juan for any of my future gym equipment repair or assembly needs. read more

Lisa M.

0

5

10

8 years ago

Juan responded to our request for repair within 24 hours at our home. He replaced the belts on our treadmill and served our StairMaster for a very reasonable rate. Juan was very courteous, on time, knowledgeable and worked very efficiently. We recommend Juan with 5 stars! Thanks Up and Going!!! read more

Ed P.

0

1

0

5 years ago

Juan came to my home to check out a problem with my treadmill. After diagnosing the problem Juan was able to find the exact replacement part for my older model treadmill. Juan is very knowledgeable, works fast, courteous and his costs are reasonable. I will certainly call Juan in the future. read more

G I.

24

2

0

9 years ago

I have to say, Juan is the best there is! He really knows what he's doing and explains everything so the customer is aware of what's going on. He was very friendly and professional. I wouldn't trust anyone else with my gym equipment! read more

Isidra F.

0

4

1

7 years ago

Juan Excellent customer service equipment serviced exercise machine it runs great. I am happy that it's finally working and will continue my daily exercises had it stored and non functional for a couple of months. read more

Jesus B.

0

1

0

6 years ago

El senor Juan es una persona honesta,profesional, amable y muy limpio en su trabajo,me arreglo mi caminadora y me dio recomendaciones para mantenerla en buen estado, lo recomiendo al 100% UP AND GOING read more

Leo G.

0

1

0

9 years ago

Juan from ...UP AND GOING was professional, quick, and knowledgeable. He provided me with tips on adjusting my treadmill and I would definitely recommend his services to friends and family. read more

Michael L.

0

3

0

6 years ago

Great service and really friendly. Affordable prices and explained everything to me in details regarding my treadmill. Would recommend Up and Going and use again in the future. read more

Alexander C.

0

1

0

7 years ago

Excellent service!! came on time and fix the treadmill problem in less than an hour. Price was reasonable and definitely will use his service for the future. read more

Jonathan O.

0

2

0

9 years ago

Juan was a great guy, cane out to the house promptly, fixed our treadmill in no time. Works great now. Highly recommend. Bill from Upland. read more

Juan G.

21

4

18

6 years ago

We are open from Monday to Saturday, serving as always for more than 20 years, now more than ever serving with great care, thank you ...

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Up And Going - fitnessequipment - Updated September 2026

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•$$

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