This urgent care is usually very busy during the week. They have a wait room but you can also stay…read morein your car and they call you. The wait to be seen was an hour. Then the wait for the doctor to finish up was another 30 mins. Overall glad I came, staff was super friendly!

I have been coming here for a few years for myself and my family. We always have a good experience…read morehere. Today I was seeing and everyone was very friendly, kind, knowledgeable. I didn't feel like I was being rushed. Special thank you to Mariah for helping me feel comfortable and informing me of everything at every step.

This place i highly recommend all staff are caring and professional . They take their time to take…read morecare of you thank you

Great doctors here. They truly listen and care about your concerns and needs. I would recommend.read more

Everything is great about this place. Followed Dr. Martinez here several years back and commute,…read moreand the nurses are always fantastic. Great communication before, between and after appointments. I've seen multiple people at reception over the last few weeks, and I think some of the complaints may be valid, but some of the patients are also quite vile when they find out that they need an appointment which seems like it should be a no brainer at a clinic that isn't urgent care or ER. Great care here, and if you use the KP app to message, other doctors and nurses are quick to respond if your primary doctor is out.

They're refill system needs to have quite a few quirks worked out of it. You can have a stroke just…read moretrying to refill a prescription. Other than that , the in person experience is excellent.

The people working here have zero business in this profession…read more I was in the process of getting tested for ADHD. One of their nurses said to me "you don't even have ADHD." I asked if hat he meant. He said because I wasn't diagnosed by a doctor as a child that I didn't have it. I was later tested for ADHD and found to have always had it. Another nurse (Dr Macquarie's nurse) told me I should think about "surrending your life." Aka she told me to kill myself. This same nurse told me that I'm a "pill junkie" when I mentioned that my first ever dose of ADHD medication didn't work for me (other doctors have confirmed the amount I was initially given is usually given to young children. It was less than 5mg. The average adult takes 40mg). Like truly, dealing with their nurses has done more psychological damage than the actual disorder. I get physically sick when I have to talk to my current doctor about medication because of Dr Macquarie's nurse. Dr. Macquarie's nurse was so rude and so uninformed about mental health. She didn't even seem to think ADHD is a real disorder. She said so many things that infer she thinks it's made up. It makes you really not trust the doctors when their nurses don't believe in them. If you are looking for anything - don't go here. It's so bad that if you get in a car accident in front of their office you'd be better off bleeding out in the street.

If I could I'd give negative stars. In July Dr Gordon was ill. I had a major depression episode and…read morehe could not help. Understandable since he was sick. But he had no back up. His staff had no idea what I could do. I went to urgent care after a visit from the police. They were called after I called my insurance company for help. I was desperate.

We were very fortunate to be referred by a family member to Cucamonga Valley Medical Group. From…read morethe beginning, my husband and I received excellent care from kind, supportive, and professional providers who truly listened to our concerns, took the time to explain our care, and responded promptly when we needed help. We are especially grateful to Kiara Zamorano, FNP-C, Dr. Tong, Dr. Doan, and Dr. Ayman Fakeh for the compassion and attention they showed us. Although Dr. Doan and Dr. Fakeh are no longer with the group, we still appreciate the outstanding care they provided. Through many medical concerns, the team treated us with urgency, respect, and genuine compassion. Whenever we had questions about our care, the staff responded quickly and helped us without long waits for appointments. We sincerely thank the providers and staff for the wonderful care they have given our family.

I had one of the worst medical experiences of my life with Dr. Brandon Tong. My usual primary care…read morephysician is excellent (who is also through Cucamonga Valley Medical Group, hence the 3/5 stars because I feel conflicted), but he was booked up, so I had to see Dr. Tong instead. I came in for what should have been a simple follow-up: my HR department only needed an updated exemption form that my primary care physician had already completed in the past, connected to a heart valve leak that worsens under stress. Instead of reviewing my medical history carefully, Dr. Tong kept insisting he "didn't see anything" in my chart--even when I told him it was already linked in my patient portal and confirmed by my PCP. He dismissed the medication I take (which had just been confirmed by his own PA minutes before) and repeatedly implied that my condition wasn't real because he didn't see it in one set of notes. When I tried to explain, Dr. Tong minimized my concerns and spoke down to me. He even argued there was "no difference" between a 6-mile drive and a 60-mile commute, despite my documented anxiety diagnosis and heart condition. Rather than acknowledging he didn't have the full context, he chose to question and belittle me. The final straw was seeing the appointment summary later: he essentially admitted that my records were in the portal, but he personally didn't think it was enough to justify the exemption. If he had been upfront about that, I could have understood. Instead, he made me feel gaslit, disrespected, and completely dismissed as a patient.

I have had a great experience here and am leaving a review before I go to get my 3rd rec from…read moreGreenview Med. The doctor is through when asking why you need a rec and also helpful in suggesting products for ailments. Keep in mind they don't sell any of this and only give recommendation's . I will continue to get my rec here as long as they stay open. P.S. my first rec was 65 dollars with a hard card and 45 dollars last renew

Office is Clean and Easy to find (NE corner of Mountain and 9th)…read more The doctor takes the time to really listen to you. Professional office staff. I would not consider going anywhere else. This is the place you want to go for your recommendation.

So many great people, love going there! They can help you for any of your Primary Care concerns.read more

I cannot say enough great things about the rehab facility that cared for my grandfather while he…read morewas healing from pneumonia. From the moment he was admitted, the entire team showed such compassion, professionalism, and dedication to his recovery. One person who stood out in particular was his nurse, Amber. She was truly exceptional. Amber went above and beyond to make sure we were informed every step of the way. Whether it was changes in his care plan, updates on his progress, or just reassuring us during tough moments--she was always there with clear communication, kindness, and genuine concern. I never once felt like I was in the dark, and that peace of mind was priceless. My grandfather made incredible progress during his time there, and I believe the support and care he received played a huge role in that. Thank you to the entire team, and a special thank you to Amber--you made a difficult time so much more bearable, and we are truly grateful.

My elderly mother has been going here for 2 years without any answers or follow through. Its…read moreimpossible to contact office because the number is a call center in India. She has been waiting since February 2026 to get a bone marrow test & has yet to get it from their authorization department. I've left multiple voicemail to their office manager and supervisor to get this matter taken care of & have not received any call back. DO NOT GO HERE!! GET A REFERRAL TO SOMEWHERE ELES.

This place has the worst customer service. I cannot believe they treat elder people like this…read more Stay far away from this place. They continuously drop the ball on referrals and getting test set up. Take your business anywhere but here. Unbelievable. No support whatsoever. Complete garbage of a business.

I have been trying to get an appointment for the past 2 days. Their voicemail mailbox has been FULL…read moreand I have not been able to get a hold of anyone. How can a doctor's office have their appointment line full? Very very unprofessional.

Dr Saad is a wonderful Dr. he's patient and thorough. He does the thyroid ultrasound in office and…read moreact quickly on any medical concerns. Cyndi with authorizations department is extremely helpful and answers all of your questions. The front office are great too.

So I give it 4 stars, let me explain why, I have being going here many many years, the place can…read moremake you crazy, the wait, the staff but I have always been sent to great specialist's by the doctor's at the clinic, see that is what everyone is forgetting, its a walk in clinic, open 7 days a week. The staff is changing all the time, its students straight from ITT tech or wherever they are going to school , still learning so give them a break. Do I get pissed having to wait, yes I do, then I have a attitude, maybe its me who was rude to the young person helping me and not the other way around, I try to remind myself that but Im only human. Just wanna say I have always been refered to great doctors by the doctors at this clinic.

This place is ridiculous!! They make you wait hours for them to just look at you for 5 minutes !…read moreDon't come here !