We rented at storage King based on their advertised price that the Web rate was $59. The in-store…read morerate was 69. We did receive as the advertised 50% off for the first three months then two months later storage king USA raised the rate to $98 in the excellent manager at the local storage King compared the going rate at other storage places for my unit size and was able to give me a fair permanent rate of $79. Stephanie has been excellent to work with in terms of accessing our unit helping us with moving in logistics for my realtor, very satisfied

Not a huge fan. Rates were ok but staff was a bit rude and the incessant dogs barking in the office…read morewas distracting. Hours are incorrect on the door and the 800 number was not aware that the hours they operate are different than what is posted and advertised. On a positive note, place seems decently safe and assessable but hours open are not then best.

My only complaint ...my unit had a leak in the roof recently and I brought it to the attention of…read moremanagement. It took another month for them to get me moved into a new unit. And big suprise they refused to pay for the items that we damaged due to their lack of maintenance. Instead referred me to my insurance company. Which is not the correct solution in my opinion. They called it an Act of God. But I call it lack of maintenance.

Five Star Storage in Van Alstyne is the BEST in town for your storage needs. And it's only because…read moreof Cynthia (Cindy)! She is so kind, professional, knowledgeable, and an expert in storage needs. She really cares about the property. It's one of the cleanest we've seen. It's because of her that we selected Five Star compared to others around. She was super helpful on size needs; she also explained everything very well. She answered any questions. We love her! If she ever leaves, it would be hard for us to stay with this storage. Thank you for being so kind and offering valuable service!

We've been using this place for additional storage for multiple years…read more We never seem to have enough storage for stuff in the garage or the spare bedroom! We store our holiday items and stuff we simply can't let go of. We are not hoarders, our rental property is just on the small side. We pay rent on the unit for 3 months at a time. The area is kept clean and the process of entering and leaving is simple. Cameras are located throughout the area. All the units are located outside. None that I am aware of are air conditioned. The do have an area to store boats and RV's. We've been happy with the storage units management. November/2021

I couldn't get past customer service. I called to get some information and the representative was…read moreso rude. She's didn't care to help me or try to find out what I was asking. Rule of thumb if you don't know the answer figure it out. There is always a way to get the customer the answer and not be rude. I would not rent a storage here. Value your callers

I have stored my Boat there since November 2021. NEVER a problem or concern. Upgrades to the…read morefacility since 2021 include security/access and paving. It's unfortunates YELP doesn't adjust star ratings based on fresh/stale comments. I RECOMMEND. I have considered other since 2021, but NEVER found anything comparable in Security, value and Extra features.... Ice, Vacuum & wash down/sanitary dump.

I've got 3 units and I've never had one issue. The manager is Great! She keeps me informed of any…read morechanges and goes out of her way to keep the site clean and safe. I also like the price. Very hard to beat.

Smooth process, fair price. It's a bit out of the way and hear a gravel road but that didn't bother…read moreus much.

I was looking for a storage place and there were other options to go with but it was Blake's…read moreprofessionalism and follow-up that sold me. Their prices are competitive and there was no contract. I made an appointment as the are practicing Covid guidelines for social distancing and masks. They are also independent and locally owned which I prefer to support local small businesses. Thanks!

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Both a/c and non-a/c units available. Manager Tricia is friendly and helpful. The 2 units I rented…read morewere clean, as was the whole complex. They have a lot of security cameras monitoring the premises.

Best storage place in W Frisco/Little Elm. Friendly manager and reasonable pricing. Clean interior…read moreunits and pest free outside units. Really happy with this place over many others I have tried locally.

After investigating several different storage units in a several mile radius decided to try this…read moreone despite having no yelp reviews. We arrived and had the best experience here. Quanyse toured us around the facility and showed us a few options. The facility is clean and has solid security. But, back to Quanyse...She had the best attitude and was really helpful. I was impressed because we walked into the office about 15-20 minutes before they closed but she was friendly and didn't rush us. Pricing is competitive. Needless to say we rented a unit.