We like it here. Our kids have gone here since they were born. We like every doctor but the…read moreturnover rate seems a bit high. We dont see the same doctor often but everyone is very kind and helpful

Called to request a prescription refill. Only could get 'voice mail' to leave a message for my…read moredoctor for refill. NEVER RECEIVED A CALL BACK AFTER LEAVING 2 MESSAGES- even though they indicated they would get back to me after max 1 business day.

Dr. Twan, Amy, and Crystal are amazing. Administration,…read morehowever, is not. I have been billed for services that were not performed or requested. I have had to leave voicemails multiple days in a row for someone to call me back. They have confirmed appointments with me for children that are not my own. They will not release my childrens' records to our new doctor after we have moved. They are not technologically where they should be for today's age. I recommended them years ago, but unfortunately I now caution against. I do hope that they make some changes to help the families that rely on their services.

love this place, this was my pediatrician as well and now he is my kids. He has always been good to…read moreme and super helpful I could not think of a better provider for the health of my babies thanks doc for everything you have done for me over the past 28 years !!!

I have been bringing both of my children here for over 14 years and never imagined I would be…read morewriting a review like this. A pediatrician's office is supposed to be a partner for families throughout childhood, but the care and attitude here have completely changed since the practice was bought out. What used to feel supportive now feels cold, disorganized, and dismissive. Phone calls are confusing and unhelpful. The online system is clunky. Simple requests like filling out a camp form turned into wasted hours because of their rigid policies and errors. The staff no longer guide or support parents. Instead, you have to guide them through what should be their job. The final straw was my son's recent appointment. Scheduled for 2:10, I left work early, pulled him out of school, fought through construction and parking, and walked in only a couple of minutes later. Their own staff delays checking me in pushed us over their supposed cutoff. Instead of compassion or an apology, I was met with indifference and told to reschedule. No acknowledgment of the effort or disruption to my family. Just a cold refusal. After years of loyalty, I am disgusted by how little they seem to care about kids and families now. I used to recommend this office to everyone. Today, I would strongly warn others to look elsewhere.

I have taking my children to Kids Plus for almost 16 years. The staff has always been wonderful,…read morehowever their new patient portal is horrible. I have zero access to any of my child's vaccinations, growth charts, and future appointments. I have been back and forth for weeks with the help desk who has been zero help. It's so frustrating.

I love this location! Everyone is friendly and fast. It's easy to find parking (and free!). And the…read moremain waiting area is comfortable with lots of stuff to distract the kids. Wonderful doctors!

Open in the evening and on weekends for emergency child care. Customer service was great, clean…read morefacility and friendly staff. Very helpful with my daughter's illness over the weekend. I do wish the Doctor would've been a little more gentle checking my daughters ears but other than that it was a positive experience and would go again in an after hrs emergency situation.

I have been coming to this practice for 19 years. It has gone down hill significantly. They do…read morenot care about their patience. Their office staff is rude and unhelpful. My daughter, with a documented medical condition, severe symptoms, had medical testing done. No one called me with the results. I called several times over a month and never once received a call back despite requesting one repeatedly. The lack of professionalism is shocking. I will not entrust them with my child's medical any longer.

Dr. Beaman is truly the best. She is so compassionate and caring. She takes initiative to check in…read moreand ask for updates. We had a concern that required ophthalmology follow up and she supported us and our son the entire way. She was willing to do anything necessary to ensure proper care was given to our son. We are still navigating through this concern but when she noticed improvement in the office she was just as excited and relieved as we were. She is truly the best and we are so blessed to work with her. The staff are equally as caring.

I wanted to send a message to let you know what a bad first impression and experience I had today…read moreat your McMurray children's location. I had called for information regarding your walk in children's clinic on Washington Rd in McMurray. Online the hours are stated to be 8:30 am, but I reached the after hours staff instead. I inquired about the walk in service stating we are new to the area and do not have an established pediatrician, but this location was in network. I was told I could come in for care for my son who has had a fever for 5 days. I walked in right after opening and the from desk staff member (middle aged, bob length light hair with glasses) was extremely rude from the get go. I asked about walk in service and said we weren't current patients, she actually scoffed and laughed at me and spoke to me as if I was ignorant asking me if I actually thought I could establish care during walk in hours and that we could not be seen. I asked where we could go and she just sighed and opened her mouth and stared at me without even a suggestion like MedExpress or the evening children's urgent care. I wish I could properly convey to you her words and attitude. In all of my years of having to deal with doctors, she was the absolute rudest person I have met. First of all, your website does not state same day walk in appointments are for CURRENT ESTABLISHED patients only. Second, I was given wrong information from the after hours staff. Third, I had no reason to be spoken to in that manner in front of a room of parents and my son who was asking why they would not see him for care. I was on the verge of tears. No parent who is in with a sick child on a Friday morning is having a good time. I get we all have bad days (mind you I have had a feverish child for 5 days so I am one of them), but this was uncalled for. I have yet to establish a primary office after moving to Pittsburgh, but I will certainly never go back to that office. In fact, I am shopping around for open enrollment for next year and this really left me with a bad impression of UPMC as a whole. I am not asking for anyone to bend over backwards for kindness, but my son and I certainly did not deserve her attitude. She (I wish I had her name but I can give a full description ) does not deserve to be in a room representing your office. I sent this to the UPMC staff as well. Regards.

This practice is amazing. My son has complex allergies and often sick and no matter how much I call…read moreor go in they are always kind and never make me feel shameful for being anxious and cautious. All the doctors are great but Dr. Mistry and Dr. Gosling are exceptional and can never be replaced !

I had been waiting for months for an appointment with Dr. Alexandra Pottock at Northern Medical…read moreAssociates, UPMC, only to have it canceled at the last minute and replaced with an appointment with Melissa Jerpe, PA. That visit was unsatisfactory. She seemed more focused on checking boxes than actually listening to my problem. My experience was very disappointing. My medications were not renewed as expected, and when I followed up a week later through the UPMC app, I received no response at first. After sending another message, only one of my medications was eventually sent to the pharmacy. Even worse, both of my messages later appeared in the UPMC app as clinical visits, which raises serious billing concerns. If you are trying to avoid unnecessary confusion or possible double billing, I would be cautious. I am now changing my primary care provider.

Hands down one of the BEST practices around. Because of urgent need on occasion, I have seen 5…read moredoctors in this practice - each intelligent, well-educated and informed. Good diagnosticians and caring. I have never felt rushed nor dismissed. Nor have I had long waits. The staff is accommodating and considerate.

The facility is overall put together. They have plenty of toys and things for the kids to do while…read morethey wait. The staff is helpful and nice, even when you would think it would be too overwhelming. Every time we come for an apt or sick visit, it is pretty busy. They never make you wait too long once you are back in the exam rooms. I have not had a bad experience with a physician so far. They are always nice and attentive to the patients and answer any question I may have, as a dr should. I never felt like they were in a hurry to get out of the room. My only complaint is that it may take a while to have a script called in when they are busy. That's all.