My daughter was in the ER on a Thursday sat for 4 to 5 hours went in saw doctor Garg did not treat her like she should have gave her medicine that wasn't right for what she had made her so sick. My daughter was back in the ER 3 days later with the same think. The doctor that examined her did what she should have done gave her the right medicine. We will never go back. The second time we were there we sat again for 5 hours read more

I have a chronic condition requiring outpatient surgery & have had 18 procedures in the last 4-years. I've had two major surgeries that had me admitted & I've had the need of the emergency dept. twice. I have had nothing but responsive, courteous, professional & friendly caring healthcare from all levels of personnel @ UPMC-East. I've seen slow days & Ive seen where they have been swamped. Pick a day of the week or a time of day & I've hit it. I highly recommend this facility & the people who work there read more

Here with my sister in law in the ER and a nurse named Bruce was excellent with being attentive. Very professional and kind.

UPMC East took great care of dad!!! I cannot say enough about the wonderful care dad got. He was on the 3rd, 4th and ICU floors and every nurse he had, during his stays, were remarkable. He even had a male nurse shave his face!!! So personable, caring and attentive about his care. Doctors were great also. Rooms are very big, comfortable and there is free parking. Easy access into hospital from parking garage. Our experience here has been top notch! read more

This hospital sucks ass terrible upmc claim to be the best in the area and the care is terrible all these damn specialist they have it takes a whole damn day my wife couldve died in this damn place i deand answers read more

DO NOT GO. Nurses are very unprofessional, could hear them laughing. Never helped me. Never saw a Dr. & this was in the ER. Told me to sign discharge papers and go to waiting room. read more

This was the worst and most unprofessional staff I've ever come across . My 85 years old confused fall risk father was sent there by ambulance from his cardiologist. They were busy and put him in the hallway which I understand but there was no outlet to plug the bed in so he had no call light if he needed help nor did he have a bed alarm he was placed in the back of the hospital no nurse near him . I simply asked the doctor if we could move him or at least put the bed somewhere it could be plugged in or even transferred . Yes I was there but I couldn't walk away from him for fear he would try and get up . I was told and I quote " I have 7 other patients crashing right now and 35 people waiting for beds we don't transfer or divert patients to other hospitals if you don't like the quality of care you are receiving then leave " I was floored I told them to get me a wheelchair and I left with my father and took him to Allegheny Valley where they evaluated him quickly and transferred him to West Penn because he needs 5 stents in his heart. And just an fyi Allegheny Valley was just as busy. I filed a complaint with the Joint Commission and Medicare . Here is the kicker I am a UPMC employee for the last 11 years and never have I experienced such poor, unsafe and unprofessional care . It's just shameful how bad this hospital is , I've always heard horror stories about East but never put any stick into them because I know people get upset in emergency situations and maybe expect more then can happen but after this I will never step foot in that place and I wish more people would file complaints to the joint commission about this place . You have the absolute right to SAFE RESPONSIBLE HEALTHCARE under the patient safety act . Please report any unsafe incident at any facility you seek treatment . Not frivolous reports but actual patient safety issues . read more

In town from Maryland to help a family member deal with out patient surgery. It was as difficult as it could be. My one sister was there for a procedure. I had my five year old. Another sister on oxygen and my mom on oxygen. (they insisted on being there) I was stressed to say the least. That changed! Just wow, the service and the quality of the staff. Just wow. Pittsburgh and UPMC should be so very proud of their people. It all started when I parked and was taking my mother in. She is on oxygen and is almost 90. But tough and mobile. But I was taking her to the wrong elevators which would have significantly increased the physical effort. An employee coming in caught us. Not only did he take the time to make sure we were going to the right place, once he filled us in he stayed with us until we were in the right door, on the right elevator and all set. About five minutes of time tending to us. Spectacular person. I had my five year old with me. In the waiting area an employee spotted him. Came out and talked to him. He thought she was the best! She came back and gave him coloring pencils, paper and a toy car. So he could entertain himself. Not only was this a very nice for my family but it helped keep the environment quieter. My little guy just loved her and I was very thankful. My little guy and I went to the cafeteria. The women at the register was so kind. She went to the back to get bananas because she heard my guy say he wanted one. She joked with him. Just a kind heart. What a great example for my little guy. He loved her as well. She came out from the register to help me carry things and get situated with my order. So nice. The doctor came out and over communicated with me and others. Just above and beyond in communication, compassion and concern. Plus he took great care of my sister and her procedure was successful. We had our own but he made sure my mom had oxygen to use while she was there. Oxygen from the hospital! What a kind gesture. Two nurses went out of their way to help us get back to our car as conveniently as possible. They got my mom a wheel chair and took her down as if she was the patient. They took great care of my sister as well. Helped both get into the car and bucked in. Spent time with me making sure I knew how to best help my sister recover. Just above and beyond caring. Kindness and compassion just wow. Went to get coffee for my mom a few times. About four people asked where I was heading as I walked through the halls. Each making sure I was on the right path. I am sure some of this is training. But you could tell they really cared. They were really glad to help. What an impressive staff all the way around. I really mean it. I hope Pittsburgh and UPMC are proud of the staff! Well done. I am touched! Thank you to all of you! read more

I'm currently at UPMC East Monroeville emergency. My 2nd time here and it is the same as the first, HORRIBLE. Sitting on a bed in the hallway, no privacy, and just waiting and waiting and waiting. read more

The amount of time you have to wait in the waiting room is absolutely ridiculous. They are literally taking people back for X-rays, ekgs, etc and putting them back in the waiting room. Should have went to Forbes. Several people left because they have been waiting too long. The staff just seems very nonchalant about this. Not to mention rude. read more

2 Visits and both times treated dismissively. Doctors are more worried about talking with each other than the patients and you are never treated for the condition that you come in for. Came in with acute Serotonin Syndrome. was sent out the door with nothing. Just got home from West Penn to be detoxified . Serotonin levels were never even checked at UPMC East. Never go here, they will do nothing but hurt your medical history. read more

I heard good things about this hospital, however, I came here after a car accident and have been sitting in the waiting room for 3 hours waiting to be seen by someone. There is no sense of urgency here and the workers are very miserable. Wish I would have went to Presby, or ANY other hospital in the Pittsburgh area. Not happy with this place at all. read more

Well, if you have to go to the hospital, this is the place to go! My husband and I visited the ER a couple nights ago. The waiting room is well decorated, clean, and beautiful. However, we only sat there for about 3 minutes before we were whisked back to a spacious room with beautiful glass doors and a flat screen TV. A plethora of helpful nurses came in and out of the room followed by a PA and doctor. I was so impressed by the fact that we had arrived at 8pm and were back home a little after 11pm. read more

just had orthopedic surgery there with dr. klein. It was the best experience i have ever had in my injury prone life!! Hands down. Everything ran on schedule , facility was spotless and all staff were excellent! The recovery room was private and close as it gets to a resort room.? The nursing staff was the best i have ever encountered , everybody was very attentive and friendly. Not just friendly because they needed to be but because they were happy to work there. The care in my opinion could not get to any higher standard. I would recommend that if you have a procedure upcoming do everything you can to have it down here. read more

I've been here quite a few times since UPMC East has opened due to a chronic illness. I have had some wonderful nurses while admitted. Attending doctors are normally okay as well, although bedside manner can be a hit-or-miss. I have had rude/dismissive doctors but I don't necessarily judge UPMC East for that. It's a very clean and beautiful hospital. I have loved having my own room. For a hospital, the food has always been pretty good too. They've always been accommodating to visitors, even overnight ones. They've always let my mom (a nurse) be very involved. Of course it has its downsides, too. You just don't know what you'll get in the ER - will the staff be attentive or hardly seen? Will they take your symptoms seriously or treat you like you're a drug-seeker? A bad experience I had over this summer was that I felt like my pain was very-much dismissed when I visited. The doctor was asking me what dose I should be put on, as if I have any idea..but once again, that's the doctor and not necessarily UPMC East. The informational packet they gave me on my illness was for the wrong condition, which made me feel like they didn't really care.. Unfortunately I left the ER crying that day, still in pain and feeling completely dismissed. I visited the ER weeks later for more pain, and once again didn't have the best experience, but that time I asked to stay on observation. I'm glad I did because I ended up staying a few days, and needed surgery the following week. But I still like UPMC East and it will continue to be the hospital I prefer to visit when necessary. It's never fun to visit an ER or be hospitalized, but I have had some amazing nurses who have made such a difference in my stays. read more

I never thought I'd give a review for a hospital, but after 3 visits in the past 6 months it is well overdue. First, it's very accessible with many available parking spaces. Second, it's secure at the entrance to ER with metal detectors and a live guard. Third, their admissions system is thorough and efficient. Fourth, it's clean and well organized and you are promptly taken into ICU for patient support. There are so many pluses, not only because it's new, but the organization runs very well. The only negative is that you wait a bit in your room before your actual doctor arrives to treat you, but that is due to prioritization of treatment required. The less severe your condition, plan on a longer wait to be seen by the doctor. The overall ER experience is less traumatizing here! read more

Pretty much what you would expect from UPMC, state of the art hospital with comfortable waiting rooms, coffee shop, big screen TV's, clean environment, work spaces while waiting, etc. read more

They were terrible, I waited in the lobby for 2hours and still no help. My chest was hurting bad I had spasms in my neck. People were sitting there in pain complaining of where is the Dr. I will never ever go back as long as I live hopefully. The only little help I received was the front desk. I'm going to call every channel TV so they can see this horrible conditions. read more

Hospitalist are very cheap when it comes to comfort level on pain medicine not at all concerned with your comfort

While the atmosphere is clean and inviting, and the nurses and support staff are TERRIFIC, the actual care providers in the ER are horrid. I was there twice recently in the past few months, and well I learned my lesson. Two times ago, I was very sick, and the doctor - clearly annoyed - asked what even made this an emergency. He misdiagnosed and mistreated my illness. I was recently there after an injury, in so much pain I was in tears - and the physician assistant was completely condescending and refused to treat my pain. "You can take Tylenol when you get home." This UPMC facility is a joke. So is every care provider that works there. read more

I was very scared to try out a new hospital. It was very clean and nice. The workers were very friendly. I have to say I had the best Out-patient / Post Op Nurse ever. Her name was Liz. If you are ever in out-patient surgery, ask for her. Great bedside manor! read more

This place is horrible if your in the emergency department you'll be waiting for hours I suggest you go to a different hospital cause you'll get better care there. There's atleast a 5 hour wait read more

The most simple pre op physical turned out to be the worst I have had. The PA (PA Cook) was rude, had a lack of knowledge and most of all communication - After contacting the patient relations department they had the director of anesthesiology (Dr. Kentor) contact me - worst mistake was for him to defend the PA for a lack of communication - when you have the head of a department tell you "you should always see your family doctor for a pre op as they know you better" makes a powerful statement and shows lack of knowledge by the staff at UPMC East. As a patient to be made to fill at fault for the lack of communication UPMC presented does not make you feel that they have your best interest at heart or hand. To be lied to as a patient and still want you to have surgery under this division and team is not a good feeling and makes you question the hospital and staff as a whole. Patient beware as those that claim the hospital is beautiful, and big rooms and flat screen TV's - have not had a problem but rest assured all of that cleanliness and flat screen TV's will mean nothing until you experience the stupidity and the lack of respect and communication shown to you by the staff. The sharp tongued Dr. Kentor head of the anesthesiology department for his lack of knowledge or failure to listen or communicate is a powerful statement to anyone - his lack of patient respect proves that your best interest is not in his/their hands. the same can be said by PA Cooks actions. Dr. Kentor is a doctor by title but not a professional as the same can be said about PA Diane Cook - no communication, no manners and certainly both are not professionals by any meaning. Maybe if UPMC took the time to listen they would avoid a lot of unnecessary lawsuits and when patient relations agrees with you - its called PATIENT BEWARE read more

I had to go to the er twice for a pain in my right ear which the doctor admitted could be an inner ear infection since he couldn't see anything. The pain was so bad it would wake me up every night and at its worst all I could do is scream into a pillow and 800mg ibuprofen with Tylenol did absolutely nothing to it. My family Dr had already put me on an antibiotic but when i told him, a Dr named Eubanks that I just wanted the pain to stop he refused to prescribe anything. I don't know what kinds of people he runs into but he seemed to think I was drug seeking. If I had been I would have said something other than I have a pain in my ear. I have a pain in my ear like a steak knife rammed into my head, getting hardly 4 hours sleep, and Mr Eubanks basically tells me I have to see someone else. Thanks Upmc for letting someone in the most excruciating pain of their life walk out your doors for the second time. Why is it that patients have a higher standard for doctors than they do for themselves. Eubanks I wish you could feel the pain I've been feeling and have an arrogant Dr tell you, nothing I can do. read more

It's clean and modern, but every time i have been there, i spent 3 or more hours in lobby waiting for a room in the emergency. Frustrating when you have a sick child and seeking emergency care. read more

My wife had an leg amputated below the knee last week at UPMC East. The Surgeon was one of the traveling hoard of UPMC doctors who operate at nearly all their regional hospitals. Registration, pre-op and the surgery went 100%. Her Post operative care was mediocre at best. The Anesthesiologist forgot to sign the order for the nerve block medication! My wife had the catheter around the nerves but no medicine, and no other doctor "knew anything about it" so she had to suffer excruciating pain for twenty-two hours before a representative for her Surgeon contacted them. Second, her stump dressing came off and since none of the nurses knew the correct way to re-dress it, the nurse re-used the dressing which had fallen on the floor! Third, my wife has third stage kidney disease-any other time she's been in the hospital, they pulled kidney function lab work every day- UPMC East NEVER checked her kidneys, plus they didn't keep her blood sugar levels in check either. Fourth, she was to have only 10 minutes of out of bed time per hour and no physical therapy. UPMC had her sitting in a recliner much of the day and doing PT three times per day at great risk to the incisions on her new stump. Finally, they were to put fresh dressings on the stump a minimum of twice per day. On her third day there, they never changed the dressing or even examined her stump. The staff is polite and kind however they do the least amount of critical care possible. I've never seen a hospital run this way and hope I never do again! read more