While the ER is fantastic, the surgery team I was provided with for a recommended gallbladder…read moreremoval was awful. I had my surgery rescheduled at my request so I could have time to care for my dad as he's not been well. I was unable to return the call to schedule labwork, I reached out to the scheduling to clarify a few things regarding my not scheduling the labwork and to explain a few concerns I had. Central scheduling cancelled my appointment with the surgeon for pre-surgery weight check, ignored my provided information about my shunt, kept saying they would have to send me to another hospital because I'm ONE POUND over the weight limit, and also called this hospital by the old name, thus sending me to the wrong website to a hospital 2 hours from my home when they really mean one 30 minutes from me that is under a new name. I write to the office to try and clear this up, I get a reply of "Surgery cancelled at your request" and they did not address ANY of the concerns I laid out in my message to the office. So now I have no surgeon for my gallbladder, all thanks to a lousy office that can't respect the fact their patients can't always call back right away. The lab work wasn't required until 2 weeks before surgery, they called me 4 weeks before hand, for lab work that could change in two weeks time. Premier was willing to work with me on my schedule for a previous surgery, without any of this mess. So thanks for nothing, Kettering.

I have had previous good care at Kettering Health Troy's ER. Not sure what happened last night but…read moreI had the worst experience of any ER I have been to. Yes, they were somewhat busy but while waiting nearly 3 hours in the outer waiting area, only 1 patient was discharged. Finally after a 3-hour wait, I was taken to a room where I sat for another hour with absolutely no one coming in. I heard a nurse telling someone (doctor?) that another patient was saying he was going to leave and that person (doctor?) said "Oh well, we only have one doctor on the floor and we are doing the best we can so if they want to leave let them, I don't care". After an hour in the back with no interaction, I told a clerical worker that I would probably just be going. I heard that person interact with the same lady and she once again said "He can leave. Let him. I don't care!". I got ready to leave without being seen by anyone and a worker said "Please wait while I find your nurse". So I did. No one ever showed up. So after 4 hours, I had not been seen by anyone and so I left. Walked out of my room, past the staffed nurses station and no one said anything. When I got to the lobby I told the ladies I was leaving and, to their credit, they said they were sorry. Not sure why they only had one doctor but that is their problem, not the patients. If they were unable to staff properly they should have shut it down and only took ambulatory patients. Also, I went to Kettering because their website said they had a 51 minute wait. 4 hours later I walked out without seeing anyone. If your times are not correct, don't put them out there. I arrived 20 minutes after seeing the 51 minute wait time so, no, it did not "fill up" until after I got there. All in all I can understand some issues, but the "I don't care, let them leave" attitude given was unacceptable. I won't be going back.