While the ER is fantastic, the surgery team I was provided with for a recommended gallbladder removal was awful. I had my surgery rescheduled at my request so I could have time to care for my dad as he's not been well. I was unable to return the call to schedule labwork, I reached out to the scheduling to clarify a few things regarding my not scheduling the labwork and to explain a few concerns I had. Central scheduling cancelled my appointment with the surgeon for pre-surgery weight check, ignored my provided information about my shunt, kept saying they would have to send me to another hospital because I'm ONE POUND over the weight limit, and also called this hospital by the old name, thus sending me to the wrong website to a hospital 2 hours from my home when they really mean one 30 minutes from me that is under a new name. I write to the office to try and clear this up, I get a reply of "Surgery cancelled at your request" and they did not address ANY of the concerns I laid out in my message to the office. So now I have no surgeon for my gallbladder, all thanks to a lousy office that can't respect the fact their patients can't always call back right away. The lab work wasn't required until 2 weeks before surgery, they called me 4 weeks before hand, for lab work that could change in two weeks time. Premier was willing to work with me on my schedule for a previous surgery, without any of this mess. So thanks for nothing, Kettering. read more

I have had previous good care at Kettering Health Troy's ER. Not sure what happened last night but I had the worst experience of any ER I have been to. Yes, they were somewhat busy but while waiting nearly 3 hours in the outer waiting area, only 1 patient was discharged. Finally after a 3-hour wait, I was taken to a room where I sat for another hour with absolutely no one coming in. I heard a nurse telling someone (doctor?) that another patient was saying he was going to leave and that person (doctor?) said "Oh well, we only have one doctor on the floor and we are doing the best we can so if they want to leave let them, I don't care". After an hour in the back with no interaction, I told a clerical worker that I would probably just be going. I heard that person interact with the same lady and she once again said "He can leave. Let him. I don't care!". I got ready to leave without being seen by anyone and a worker said "Please wait while I find your nurse". So I did. No one ever showed up. So after 4 hours, I had not been seen by anyone and so I left. Walked out of my room, past the staffed nurses station and no one said anything. When I got to the lobby I told the ladies I was leaving and, to their credit, they said they were sorry. Not sure why they only had one doctor but that is their problem, not the patients. If they were unable to staff properly they should have shut it down and only took ambulatory patients. Also, I went to Kettering because their website said they had a 51 minute wait. 4 hours later I walked out without seeing anyone. If your times are not correct, don't put them out there. I arrived 20 minutes after seeing the 51 minute wait time so, no, it did not "fill up" until after I got there. All in all I can understand some issues, but the "I don't care, let them leave" attitude given was unacceptable. I won't be going back. read more

My wife broke her arm in a fall and we opted to go to Kettering Emergency instead of UVMC. The quality of care that was given was excellent. The staff were friendly knowledgeable and efficient. They took very good care of her. I can't say enough good things about this hospital. I hope we don't come back but if we need medical care, this is where we will go. read more

EXCELLENT Care from Admissions, E.R., being Admitted...and EVERYTHING in between!! ALL Staff were Gentle in whatever needed done. From Clerical...to Testing...To Nursing...to Physicians...and all Other Departments involved, things were explained, questions were answered, and the Care given was EXCEPTIONAL!! We are SO VERY FORTUNATE to have KETTERING TROY HOSPITAL here!!! read more

Highest level of quality care. Super friendly and compassionate staff. All around, they make a pretty crappy circumstance feel better!!!! Thank you for helping stitch me up!! read more

Excellent care. The nurses and assistants in the ER and inpatient care were very professional and friendly, as were the doctors. I highly recommend the Kettering Health Troy. read more

My father-in-law recently stayed overnight at Kettering Health in Troy, OH. We are so grateful for the care he received. Since he does not have an account with Yelp, I am sharing his comments below ; " The experience was great. The ER staff was super! My hospitalist and nurses for my overnight care were attentive. The cardiologist that saw me was responsive and did a great job helping me. All in all everybody was the best that can be expected." -Armand Tremblay read more

It would have been 5 across the board except for one thing. One I prescription was ordered for me that no one even discussed with me. They tried to put it in my daily meds , again without telling me or asking me. I'm pretty careful about asking questions so I caught it. Let me be clear, it was not a drug that would have harmed me but it is not the way I choose to take care of that condition. The personnel were all kind and caring. Facility is very nice. read more

Been to breast evaluation center. Great treatment and fast results. Clean and pretty setting!

They did an outstanding job, taking care of me and finding out what my problem was when I went into the emergency room and my short stay in the hospital was top-notch read more

Nobody wants to go to the hospital these days but if you have to go it's nice to have a nice shiny building with helpful attendants to guide you right? We had to visit a specialist here and after the 45 minutes drive I was left wondering why I had set this up but alas that's another story. I was pleasantly surprised to see the building was well maintained and we could find our doctor easily. Nice open spaces and bright spaces with better than average chairs. We were impressed we could get everything done in a one stop shop within an hour of visiting doctor and his referral for X-rays. Wow! We walked down and they took paper work and ten minutes elapsed and walking to car! What the what??? Wow! Even better their network had already sent me a confirmation of payment, test results and reminder for future appointment when I checked in my car before leaving. Oh KHN, thank you! read more

ER, ICU, Step Down Unit. Best care I've got at Kettering. Saved my life this time. I would give them a 99 5% rating. Have 1 bad experience with an aide. Dr and my Daughter reported it for me. The main Nurse Coordinator took care of the problem and I never saw the nurse again. From then on, it was a fantastic experience. read more

Excellent care and a professional staff. Thank you for your service and help. Gary Smith.

Had to use ED for minor burn. Care was quick and everyone was nice. The Paramedic students who assisted were learning, however the one who dressed my wound and applied a splint need much more training. The nurse should have checked their work but she did not. She seemed very hurried. I'm a retired nurse so feel professional supervision was lacking. read more

Shame on you for forcing your employees to take a vaccine. There is no proof that vaccines are safe. What about the long term effects as they start families. Making the vaccine mandatory holds you responsible for the side effects. read more

Kettering Health Troy - Hospitals Near Me - Troy, Ohio

No one wants to go to the hospital , but when you have to Troy can't be a better place to be! From the time the squad brought me in until the nurse wheeled me out everybody was great to work with. The food was good the care was great and every person I had contact with was supper nice. DICK SHAW read more

I recently went through a crisis and lost everything. Late in life I found myself needing to get a job and try to start over to prepare for retirement. Thankfully I recently found a good job and have been working very hard and saving up. I decided to do a routine test recommended by my Dr. That led to a complication so I came to the emergency room at Kettering Troy. They performed a pretty standard procedure and and I was back on my feet in a couple of days. Everyone treated me well and I thought all was well. Then I got my bill ! :o The charges were extreme! I carefully researched each item and found that I was being charged over 7 times the usual, customary, and reasonable rate hospitals in the area get for the same procedures! I called their billing department and talked to a supervisor and begged them to please only charge me the rate hospitals in the area normally get for the same procedures since I did not have insurance and this amount is far more than I have. They refused to come down one penny. If I was not working then the government would foot the bill but since I am and am on my own they can charge whatever they want! Now I see that I must avoid ever coming back in here if at all possible ! I realize that not getting prompt treatment could lead to further complications but I don't know what else to do. ;( read more

Made a visit to the emergency room. It was amazing at how well I was treated. Staff was pleasant, explained everything, asked my preferences about processes/proeedures. I was so sick, but appreciated the great care Dr. Smith and Dana, RN provided. Great team. Great hospital. Great outcome! Thank you! read more

I was in the emergency room twice at the new Kettering Hospital in Troy, and i can not say enough about how awesome they are. Both times i was there they always listen to my concern on why i was there and treated me was such care and were quick on treating me. The er doctor who was the same doctor was great. The nurses and the techs who did my test where always kind, and concerns for why i was there. I ended up being admitted the second time and again my care was above any i have had any other hospital. I have been lucky enough not to have any health issues that i need to be taken to the hospital but i can tell you if you need assistance for any health related issue and need to be seen please go there and you will not regret it. We don't realize how hard to jobs these people have until you need them and so always thank them for what a great job they do. Thank you Kettering Team and god bless you. read more

The staff and care were awesome nice clean facilities, but emergency room With four hour wait horrible people just kept walking out definitely need to rethink Er procedures. read more

I recently had to go the ER and was afraid to go because of covid exposure but let me just say Kettering hospital took the upmost precautions to keep me safe during this pandemic . Not only that the nurses and Doctor were 5 star from start to finish . They were so kind and compassionate and got me in and out of their in about an hour. Anytime I have had to go there I have been treated with such kindness that I would not think of going anywhere else ! Best hospital in the area !! read more

Used ER and then surgery for urology issue. Hospital is clean, orderly and the staff are very professional. My prep nurses were great, and the doctors superb. We very nervous about the procedure and the doctors and nurses gave me all the advice and preparation. Now calmly resting in bed. Thank you for keeping me informed and for the excellent care! read more

Every one of the staff in the ER was kind, helpful and professional. I was kept updated on my care, and was treated in a timely manner. Even though it's a new hospital with "bugs to work out," I was pleased with my care and will go back if needed. read more

My husband was diagnosed with a dissecting abdominal aortic aneurysm in the emergency room. The staff called life flight, communicated with the surgeon, and prepared my husband for his flight, while at the same time being extremely compassionate to us and our fear, even taking the time to initiate a prayer with us. One staff member (a nurse) accompanied me almost to the helicopter pad (safe distance away) as the crew loaded my husband in to it, and then let me break down on her shoulder after the helicopter took off, taking my husband to Kettering Medical Center and straight in to surgery. She walked me to my car, telling me to be careful and to understand that I couldn't beat the helicopter there, so not to try to rush down there. They called to check and see if my husband made it through the surgery, and sent us a very thoughtful card letting us know they were praying for us and our family. The actions and compassion of the ER staff at this hospital made all the difference in the world to us when we were faced with a difficult diagnosis and a lot of fear. We have no doubt their quick thinking helped save his life. We will be forever grateful. read more

Best hospital ever. Very compassionate, efficient, knowledgeable, friendly, clean and beautiful. I broke my knee cap in three places. They brought the X-ray machine to me which meant I didn't have to try and manipulate myself on an X-ray table. The technician was very gentle and very nice. The first hospital I went to local wrapped me very haphazardly in an ace bandage and said go home. These guys put me in a knee stabilizer brace and referred me to an ortho surgeon. Gave me something for the excruciating pain and let me rest for a bit before dismissal. I will always use this hospital if I am able to get there. I recommend it to anyone needing wonderful, understanding, compassionate, and friendly doctors and nurses. Thank you for fixing me up! read more

Every one there was professional, helpful, and courteous. The Doctors took the time to explain everything that was going on.