I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

We're in the process of switching all our technology from Verizon back to AT&T. Even though we got…read morefed up with their lousy customer service and had left them, not that long ago. Along comes something shiny that seems too good to be true. We'll never know. As a new subscriber, I'm entitled to a free self install/setup (which never works because there's usually a problem with the wiring). They also threw in some perks that appealed to me. We'll give them another chance. When I explained that I'll fix the wiring, been doing it for years, they told me it was far too complicated for me to do. She wouldn't let it go. Her tech can be out on Wednesday. Oh, and it will cost $100+. To do What? As nice as I could I explained that there was no need to do a truck roll, I will fix the physical problem if she could troubleshoot the technical stuff. I guess not. It came down to an ultimatum of either the technician comes out for free or we call the whole thing off. I guess this company needs every last nickel. They wouldn't budge. BTW, I easily repaired the issue with the wire and it would've been a win-win had customer service treated us the way they used to in the past. I'm so discouraged, I don't want to deal with ANY more customer reps. 01/25

9/30/2023 Where do I…read morestart... Eleven days ago I was ecstatic getting fiber... Install was not so great as there were complications and after the first few days slowness.. Also, I wasn't happy that the router was installed in the master but our pc's are in the front of the house.. Problems arose when trying to stream etc... Today's tech: David went above and beyond!!! He immediately required from outside to inside of the garage...very professional and clean lines.. The fiber that was installed through the crawlspace and on my flooring in the back of the house) created issues. David arrived around 3 pm and left around two and a half hours later.. Checked all the signals and made sure everything was up and running.. Excellent customer service! Thank you David for making one happy Att customer!!

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

Cancelled my Dads service as he was in the hospital, turned everything in. Called to confirm…read morecancellation because we received a bill, I had power of attorney to do so, they said they couldn't help me, my Dad would have to give permission. My Dad was unresponsive in the freaking hospital...so they told me to physically go to the store. I literally live 2 hours away, which I have told them. NOW over TWO months later I get another bill, and my Dad is passed. Is it easy to cancel, nope, although the call center advocate was helpful this last call and was able to cancel the service going forward, it took over 20 minutes! Spectrum needs to figure out their process for this type of situation. It is NOT acceptable or okay.

There are few options for reliable internet in our location but Rocky Ridge has been a great choice…read morefor our family. The streaming is perfect for our needs and interruptions have been very very minimal over the last 7 months since installation. They have a good service team who answer calls until late into the evening which is great for a local family business. Never had an issue with billing and their pricing plans are simple and clear with absolutely no hidden nonsense . They even permanently upped our speeds free of charge right at the Christmas season, so even more reason to be thankful for having this great local company around!

If you are looking for a reliable internet source, LOOK NO FURTHER!…read more I have had this provider for several years and I must say, the quality of service is beyond excellent. I appreciate their consistent service, speedy recovery (if ever an issue) and customer support. This small-town business puts larger, corporate providers to shame! THANK YOU, Rocky Ridge Wireless.

My wife and kids were about to leave because our internet was so bad. I called ispMint, they got me…read moreall setup over the phone, and they saved my family from a mutiny. Also, we take our internet with us when we travel which is an awesome bonus!

ISP Mint is a fake company:…read more Do not order from these people. 1) cancelled service on 4/6. 2) On 4/23 hey shipped my equipment to my old address where I no longer live, totally ignoring my email. 3) Disputed charge with American Express. Merchant submitted proof of someone else's dispute and proving that they provided service to me, when in fact they never did. See attached - "Alexander" has nothing to do with me. American Express screwed up and accepted their proof, never reading through of what the merchant sent them. Company still owes me $499 and telling Amex that I have their equipment. DO NOT DO ANY BUSINESS WITH THIS COMPANY. Like Comment Share