I needed to send a small envelope next day…read more Only one overworked employee that I could see. Piles of packages. Needing attention on the counter. ( fdx driver just dropped off ) 3 people in front of me. The overworked employee was polite and professional. I imagine during peak it's slow here...? I had a positive experience.

The worst part about coming to this location is being completely ignored by the staff time after…read moretime! Literally every time I walk in here trying to get an envelope to ship documents, it takes forever to get someone to even acknowledge my existence. They never have a smile. They never speak when I ask a question about getting an envelope. They just hand it to me and walk away. I don't know why people who don't have good customer service skills or has zero interest in having good customer service skills have positions in customer service. Do better with your staffing!

I have been going here longer than I can remember. I am here all the time. Copy-noterized. Anything…read moreunder the sun and they are my guys. I have never-ever had an issue. Any complex issue is handled professionally. Every single person who works there is smart and very responsive. I recently had Oakland city plans and had to be on super large paper. They called and said what I wanted had issues and helped me solve a complex printing problem. Priceless. Smart and nice. Any other guys would have just printed it. But, no. They called me.

Really can't beat this neighborhood place. They are responsive, reliable, helpful and easy to work…read morewith. All of my print jobs take very little time (almost always same day, sometimes even same hour!) and they always look great. I was having particular trouble printing something I designed in Canva and they worked with me until I got the coloring just as I wanted. Last week we had them print newsletters created by little kids. The online spot they designed them in did not come in time for their publishing party. Grand Copy Center saved the day for these kids (and it looked 10x better than where they usually get them printed). Appreciate an Oakland business that is easy to go back to again and again.

Did a graduation booklet with photos and letters. Excellent advice, did a rush job with very high…read morequality. Great service !

L&D Printing printed my wedding invitation suite and did an incredible job. I had designed my own…read moreinvitations and had a very specific vision, so it was super important to me to go with a high-quality service, and they completely delivered! They were able to print on vellum paper for my vision, which turned out better than I expected. Diane and John were both lovely to work with and were great communicators throughout the process. My wedding invitations were so beautiful and I am so grateful I found this place to help bring my vision to life!

I had the best, easy and fast experience with Fast Imaging, I just had to leave a review as soon as…read moreI picked up my order. I set my heart out on this creative galentines day project to order custom stickers for my bestfriends. I had about 35 sheets and hundreds of designs (and I'm so low tech so I wasn't sure about the quality or the photos I was using or anything. As soon as I contacted the store after searching yelp, I spoke to Mandeep and this woman is so sweet, so professional and courteous. She took her time to walk through my vision. I thought something like this would take atleast a week to get and she turned it around in 1 day!! I came in the day before to make sure the sizing was correct because each sticker was different and she even waited for me after the store closed while I went to pick up my son from school first. They've made a forever customer out of me. Good vibes, attention to detail, clear communication and executed!!! I'm so excited to gift these to my friends

What a fantastic find! I searched for a place to have printed a book of testimonials with color…read morephotos in a "perfect" bound book. Found nothing in San Francisco that could do it. How could that be? After a few referrals, I was lucky enough to call Fast Imaging Center, who did the job in one day and the result is, well, perfect! And for a reasonable price too. Thank you Mandeep, I am looking forward to having you work on my next printing project.

I drafted my business card but did not know how to upload it to the OfficeMax website. I went to…read morethe Alameda, CA Office Max at 1:00 p.m., and Mee P. advised me to enlarge the font size to make the card clearer and add a background color for a better presentation. Although she was the only person working at the counter, she multitasked efficiently and still took the time to help finalize my business card. She remained patient, calm, and professional while assisting four different customers at the same time as I worked on enlarging my font size. The final product looked great. I left the store at 2:00 p.m. and will return after 6:00 p.m. to pick up my order of 250 business cards. The $10 design assistance fee was absolutely worth it, along with the order of 250 business cards. I highly recommend Mee P. to anyone visiting the store for help with their projects.

Last year Brett helped me print show flyers. He was so helpful and so knowledgeable I was 100%…read morehappy with his service and my flyers. This was a five star experience. A year later I returned and asked the employee (Mee) at the print center for help and she told me I had to order online. I said "OK but last year when I was here somebody helped me. Can you help with me with these so I can get them today?" She repeated that I would have to go online. "OK, so I just wanna be clear-- you're not gonna help me?" She reluctantly helped me and printed a of couple flyers (which took less than five minutes) and then I ordered the rest online. I should've known better than to order more flyers, so I should probably rent myself one out of five stars as well. I placed two orders by 2 PM on a Tuesday because I needed them on Thursday so I knew they would be ready on Wednesday. They were NOT ready by Thursday. I needed some of the items on Friday so I went in to see what the holdup was. Mee was there. She could not explain why nothing was ready. I asked, "How long will it take for me to get to one flyer?" She told me 30 minutes. "30 minutes? To print ONE flyer?" "Yeah, because it evolves cutting." Really? One piece of paper that you don't have to cut at all will take 30 minutes because it involves cutting? I did not have 30 minutes to watch her print one simple piece of paper because I had to go to get ready for this event. One of my orders was ready on Saturday and the other one was ready on Monday. Apparently someone messed up the second order because even though I received a phone call that it was available, I could not find it in the order pick up area. I looked through each order three times. Then Mee couldn't find it. She didn't seem to believe me that someone called me, so I literally played the voicemail for her twice. She found it in a different area where packages are delivered. Apparently my order was shipped to another location and then someone caught the mistake and shipped it to Alameda. I would never trust them with another order again.

If you need it done fast and correctly, and get regular updates about when your order is ready,…read morethis is your place. Our contractor ordered a notice printout from another company who never emailed us until a day AFTER it was due, so we contacted SpeedPro via email late evening. The owner got back to me before 7 am the next day, and between her and her employee whom I talked to when I called the business everything worked out perfectly. The only tiny thing that I could do without was a little bit of attitude when I got mixed up and sent the incorrect attachment first, and then followed up almost immediately with the right one. They acted a bit frustrated/annoyed by that, but things happen and I corrected myself right away and checked with them to make sure they were printing the right version. All in all, very good experience. The City of Oakland was satisfied with their work and so were we.

We needed a replacement banner quickly. The staff was super helpful and speedy. We have used them…read morefor branded table cloths, a-frames signs, banners, window graphics, our vehicle graphics, and retractable banners. They are my go for all my signage needs.

I went in to order some flyers for a spa and he said 1-2 days for the flyer to be ready, so we paid…read morein full. 3 days passed by nothing from him and we call, no answer or pick up a call. Went into a store his employee calls him and he picks up. He said he will be stop by my Spa at 3pm but No show. We call again and he didn't pick up a call. What kind of service is it? Not worth to do business with, We had to cancel and go some where else.

They help me with a my assignment Alex is great person…read more Thank you for your help, you make my day!!!

I am a small business owner and I needed some new business forms and cards printed out so I got…read morereferred from another business owner to Big City Prints. I called and Karen answed the phone and was very helpful. She invited me down to the store to meet with her so I drove over. Karen was so nice and helpful with my requests and showed me exactly what I was looking for. My expectations are very high and super custom so we exchanged emails a few times to zero in on the product I specifically needed. I also delt with Geoff via email and i felt very good having two different professionals from Big City Prints helping me. I went with super high quality 2sided business cards that are gold foil, thick and feel like there coated with sued. I couldn't be happier all because this business is all about making what YOU want!!!! So whatever your budget is give Big City Prints a call. But if it's for your own business dont cheat yourself, wait the extra few days, spend a little more money and get the super high quality cards. I will tell you there well worth it. Thanks again Karen & Geoff!!!!!!

I want to make this as clear and simple as possible, Karen and team are gems…read more I wanted to create a very specific style of business card. Knowing almost nothing about the industry, I decided to pay Karen a visit. From the get go, she treats me as an equal, never frustrated with my lack of knowledge. After exploring what felt like thousands of options, Karen was actually able to understand what I was going for and executed. She is so knowledgeable on paper quality and print options, it's almost impossible for me to ever go back to online services like Vista Print or Moo. I can't speak for the quality of Karen's other offerings, but if you're tired of having almost zero creative control over of your business cards, give Big City Prints a try. They're even mindful enough to push back on requests that will do harm to your overall vision, can't find that online! In our age of convenient massive online services, it's rare to find small businesses with the owner is working directly with you. To be honest, these experiences are on the pathway to extinction, here's your chance to experience one before it's too late.