This location is under new management. Current manager lacks customer service, general managerial skills, professionalism. Great location horrible management choice. read more

UPS Customer Center - 4728 Spottswood Ave Memphis, TN 38117 United States - Shipping Centers Near Me - Memphis, Tennessee

No one can put their hands on my package. It was suppose be to me by the end of the day and now it will take 4 days to arrive. There are no phone numbers to these facility that actually handle the package. When you call the speak to someone they do not speak good English and the say "and" and "um" a thousand times they were not helpful. I asked for a phone to the Memphis Oak haven hub and they told me that there was not a number!!! No way there is not a phone in that building. People started using UPS bc USPS was losing packages. We pay for a package to be delivered overnight it you should be delivered. They have offered no options to resolve this matter only that I will have to wait 4 days and then file a claim which will then take another week to get my item. This process is insane!!! read more

Beyond one of the worst companies to ship with! DO NOT USE THESE PEOPLE THEY ARE THIEVES, LAZY and LIE! So onto the story I shipped off a package to a customer over 2,000 miles away worth $70 and apparently these idiots whoever work inside lost it and apparently don't know where it is and claimed my package would show up September 8th WELL IT NEVER DID! Whoever handled my package inside the warehouse should be fired at all costs because they can't do their job and seem lazy! Trying to get a hold of somebody in customer service is like pulling teeth out, and whenever you get a hold of somebody they claim they'll send you a email but NEVER DO! You have to keep them on the line to send you a email! Totally unacceptable took me 3 times to get a email because these idiots can't do their job on the phone and straight up lie! Not only did they lose my package but they put my business in a bad spot with a worried customer! Customer service is a total waste of your time. My advice to anyone with a small business in Memphis/DeSoto County area is to NEVER ship with UPS because this WILL happen go with FedEx or USPS their better. I will never use UPS again total liars and thieves! read more

Pathetic service and unprecedentedly bad customer service. A package was supposed to be delivered to me today by COB and at 5:30 pm the tracking site was updated to say that a valid address was required. 1. They had a valid address clearly stated in the web site 2. Deliveries have been made here several times in the past and the courier was able to find my clearly numbered house 3. A UPS truck was parked in front of a house down the street not 10 minutes prior to the proclamation that a valid address was needed. When I called customer service at 5:45 the agent repeated to me the correct address for shipment but in no way could tell me why the courier couldn't find my house. The only offer made was for me to drive and pick the package up. This is totally unacceptable when the delivery failure was in no way my fault but was instead the fault of the courier, who clearly needs a serious evaluation and that the courier was very likely still on the road! Do they not have radios in those trucks! Horrible, pathetic service and I will require all orders to me to be sent by another carrier in the future or I will not make the purchase. read more

If you do NOT want to receive a package then use UPS. I had a package not delivered to my apartment building where there is a management office that is open to receive packages. Called to direct them to redeliver it and instead of re-delivering it they sent it back to the sender. Drivers are confused and service center is disorganized. I would never use UPS if possible...FEDEX or the USPS is much better. read more

i absolutely hate ups delivery service. my room mate and i rely on ups for different things as we do not drive. customer service is customer un truthful service. customer service says there was problems with delivery. that's a load of garbage. the delivery instructions are incredibly correct. but ups is so lazy and their drivers are a hunk of junk liars. if anyone wants to have something delivered to your home, do not depend on ups. they will screw you over tons of times. read more

This site is so lousy, they never answer the phone and I had a refrigerated medicine shipped to my dr. office which they have been delivering to for many years. They failed to delivery because it didnt have the suite number on it! There is only one doctor in building with his name!!! They list a note saying trying to locate correct info for address. they seem to be lazy and don't care. No such thing as customer service read more

If you live in an apartment get a PO Box or find another way to get packages. The office hours are ridiculous and even if you tell them to hold a package it might still go out on the truck. So when you get there at 5:30pm they will tell you it is on the truck and then you have to wait until about 8:30pm for the truck to show up. Basically the trucks roll out early and show back up late. Good luck getting your packages! read more

horrible costume service!, drivers messing up on delivery twice in a week! for two day shipping. poor, poor services, getting thrown around and being told by their call center employee there company is lying to me about there policy's when my packages are suppose to be here. avoiding to use them at all cost! read more

Bad experiences for a while. Today though while waiting for cigars in plus 90 degree heat while they suffer on the truck it was not until just prior to seven o clock that the site suddenly said address validation needed. I live ten houses from the corner of Park and Mt. Moriah and left the porch light on, have no gate, fence, trees obstructing the numbers on the mailbox and left " leave on front porch under mailbox" in the notes when filling out the order information. It is too bad UPS seems more concerned with having online chatters and out of town call centers ready at the drop of a dime as opposed to capable drivers who do not constantly disappoint customers who use the website for ETA as encouraged. This is the last straw for me I have had it with UPS drivers doing one thing while the website tracking page states another. In fact I have to admit it is the postal workers I see in the area that deliver without doubt and drive safe while being courteous. Another topic I know but the UPS drivers speed through everywhere and I have seen both the small brown trucks and eighteen wheelers used by UPS drive recklessly and even called in a big rig number to whatever available customer service connector when I was nearly killed by his reckless driving over the 240 bridge. Yep I am done with UPS for good at home and in business. Also, I worked unloading the trucks off Millbranch at the hub when I was younger you would not believe the abuse allowed and the disregard for package integrity. read more