Older man in the front gave me weird service. Felt uncomfortable. Charged me for a box when I…read morealready had a box and they didn't even box it up in front and of me. Didn't greet or thank me and said just "put it there". Wouldn't be surprised if me package gets lost. I guess we will see.

Was in the area and dropped off my Amazon purchase to return (without a box)…read more Never had an issue with other UPS in the area but it's now been over a week and Amazon shows my item never left the store. I went back to check on the store's end and I was immediately dismissed by the clerk and told it was my problem, not theirs. All other stores in the area are kind and helpful. Now I'm charged by Amazon for the item but I no longer have it. Evidence suggests someone at the store took the item for themselves. I'll never go here again.

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

This post office is fine. Location is great with a private parking lot. However, the person I got…read morewasn't the utmost friendly. Despite that, line went smoothly. Overall, got what I needed done in a timely manner.

This post office is a lot slower than the one in Marina, so anytime I'm in the areas I visit this…read morelocation. I needed to ship off my passport renewal application and was too afraid to do it in my own. I came into this location for assistance with shipping out my package and ensuring I have all of the right documents. The first person to help me was very nice and helpful. Unfortunately, when we got to the end of my package she informed me that I have to pay either by check or with a money order as this is all the department of state will accept for passport renewals. I was forced to leave, go to the bank, and come back. At this point, I was helped by a different employee that was helpful- but a little rude. Additionally, I noticed other employees being rude and snappy to customers.

No functioning after-hours mail drop. At the POST OFFICE. Old one out front is welded shut.read more

never thought i'd leave a yelp review for a post office but i felt the need to say this is the best…read moreone i've ever had out out of anywhere i've ever lived. everyone i've ever interacted with (mail carriers, in the post office itself, on the phone, etc.) have been a total joy. john our mail carrier is just amazing- so kind, generous, & i always look forward to seeing him. and jennifer at the post office is so incredibly helpful (when i had a mail hold and a package had been scanned but not delivered (FYI i now know that it'll be scanned even with a mail hold on & delivered later), she helped me track it down and got in touch with john who even got it & delivered it that same day after the normal delivery. the team here really does seem to care & always seems to go above and beyond. will really miss them when i move out of pacific grove!

5 starts for Samantha!! She was so kind and helpful!!…read more Would highly recommend anyone in the area visit this location

Fast service. Accurate service. Very professional. Clean environment. I will come back again.read more

Ramon, please never close, relocate or go out of business! The employees here are so helpful,…read moreknowledgeable and courteous. A true gem in South Salinas!

Great service! We came for passport pictures and we got a…read morenice gentlemen and happy to help!

I am tired of these post office workers being negligent about flying the American Flag and POW flag…read more- which is required by law, from sun up to sun down. My husband and I have repeatedly asked them to fly the flags, as they're supposed to - but each time we have received an attitude. Today, the worker even questioned if it was required by law or not. I will be reporting this to the USPS OFFICE OF INSPECTOR GENERAL, which audits the operations, by calling 1-888-877-7644 and emailing the agency here: hotline@uspsoig.gov as well as the POSTAL REGULATORY COMMISSION at https://prc.gov/contact.

I am a client at Moss Landing post office and have been over 18 years. Maria, the clerk at the…read morewindow has been a part time employee for many years. She is Efficient, Knowledgeable, and kind. Maria, is just great overall. There has many times with other clerks at this post office make you feel unwelcomed. It's awful! Maria is a great asset to the post office. I wish we had more Maria's in this world. She should be permanent employee. Maria thank you for all your help. God Bless you Angelina Diaz

I love this Post Office and don't understand why people feel the way they do. Most of this is…read moredirected at USPS itself but not at the physical PB Post Office. I just really enjoy the fact every time I go in everyone I've interacted with seems very pleasant. I find it rare to be recognized by name when I go into a place and not only do they know my name, they know who all my associated family is within the area. I've been to nice restaurants regularly, and almost always order the same thing and they can't even acknowledge me in the same way. This place has the small town feel/charm that I wish all local Post Offices had.

This is the second time I've been at a post office where the counter staff seemed unfamiliar with…read morebasic mailing services. I was trying to send a letter Certified Mail with Return Receipt, and I was initially told that this option isn't available for letter-sized envelopes--only for packages. That is incorrect. After clarifying, the staff still appeared unsure how to process either the paper or electronic return receipt options, which led to significant delays and confusion. Ultimately, I spent much longer than necessary at the counter trying to complete a fairly standard mailing service. What stood out most was the lack of clear internal support or quick reference tools for staff when they're uncertain, which results in customers having to troubleshoot the process themselves. For a service as routine as Certified Mail with Return Receipt, I expected a smoother and more consistent experience. There were only two customers ahead of me and it took 35 minutes to send one certified letter.