Don't ever call customer service for help because he will falsely answer 1 question and then tel…read moreyou that it's too difficult to service you so try Turo or get-around. He will try his best to make you feel stupid for not knowing how to navigate the confusing website especially if you are a new driver. When you confront him about hit he obviously doesn't care about the customer so he will keep pretending like he tried to help when he didn't. He even gave me instructions to follow that were wrong and used that as a 2nd reason why it's too hard to help me. Unless you know him personally or you've ordered here then I wouldn't do it unless you are very computer tech I don't even know I tried to get my roomate to do it and he couldn't figure it out either. The guy doesn't let you talk to anyone else on his team because he claims to run it himself which I doubt but who knows. He's afraid to decline your service for his reputation but he definitely won't hesitate to give you false Information. He's pretty coward-ish too so if you try to call him out on his bullshit he'll say "it's too difficult for you to figure this out" Because he knows it's his fault but doesn't want to own up to it so blames it on you. It has to be the worst customer service I've gotten because right off the bat he was lying and got offended because I told him his directions were false. Even showed a picture proof and he instantly went to "it's too difficult for you to figure this out" But he's quick to send you an email telling "We look forward to offering you great service and hope you enjoy being a part of the Rent-A-Mile network." It's so fake it's like he doesn't care about the customer if you damage a car he will probably sue you and drain all your money to ruin your life for his well being he's amber heard and your Johnny depp He explains "we tried to help you multiple times" but claims it's only him so how come not "I tried to help you multiple times?" He didn't help at all it's just a poor attempt to push you away. The description of him wanted to make living cheaper in SF is a sales tactic he doesn't give a shit about living cost hes making more than enough to live comfortably (For picture: Heres the photo of him telling me to use other services after I asked him if I could use geico. At first he said "no" so I asked. "What's a popular/common insurance that your customers use or give recommendations" first thing he says is geico like wtf is this guys problem he answers the same question with a different answer you can tell he's lying it's so obvious. I finally got the insurance I want and send my request and he declines it. (The reason he declined was because "it's too difficult to help me") but I completed it and now he's declining my service what a joke he's also foreign with an accent so goodluck he probably cares about his family too much and hates this country so he'll treat you like an enemy for trying to use his service that he's offering to the)

Definitely 5 stars. Very clear rules, no hidden fees…read more Manager Roman always trying to help. Clean, comfort, economical cars. Amazing option for short and long term. Because average rental price is 10-14$ per day (what is really low for the Bay Area). In general, renting with this company is zero stress. Next time when I will rent a car, Roman will be the first person on the list.

Thank you Daniel White for providing me with the best and easy going service experience possible…read more He was very knowledgeable and thorough communicating all the services I have been offered with my scheduled maintenance for my BMw. Any and all questions I had regarding my car coverage and maintenance was addressed and answered. Treated me with a lot of respect by being honest and straightforward with any problems I've been experiencing. Rarely does anything go right but Daniel and his team was able to keep everything smooth. I will be coming back here once services are needed for my car. Thanks again for being the one to service my vehicle. I am very grateful that my service appointment was booked automatically, by Yolanda, once my car signaled it needed some maintenance work done. Wish the best for you and hope you get that X5M in the near future. Very hard working man he is. Provided free complimentary car wash with my services, but next time I'll hold off of that for the sake of my black paint and trim; although my car was really caked up in bird droppings. My black paint turnt into a Van Gogh painting- a starry night for real. Provided service related advice and extended a warm congratulations on my first ever purchase from the dealership. Thanks again.

It's easy to judge a company when everything goes right. It means more when things go wrong…read more Last week getting through a purchase, several things went very wrong. The general manager got directly involved, and not only took the problems seriously, but took personal care to ensure the best possible terms for me. Although it's a shame unfortunate things happened, I really respect how I was treated in the process afterward.

San Francisco Toyota on Van Ness has always done a good job of looking after my car. On Wednesday,…read moreAugust 12, I brought my car in for my 30 month service and Johnny Lieng explained the necessary work to be done. My car was ready within two hours and Johnny was there to explain everything. Carol DeVincenzi

My poor twenty-year-old car continues to attract random vandals in San Francisco. This time,…read moresomeone took what looked like a baseball bat to my driver's-side mirror. Eugenio is the man. Because of the positive experience I had with him last time at the service center on Geary Boulevard in the Inner Richmond, I brought my car here this time (he had moved to this location in the interim). Once again, he lived up to my expectations and was very communicative throughout what ended up being an annoying experience. None of the annoyingness was due to anything this place did. Rather, it took forever for me to get things working with my insurance, and when they finally got back to me, Eugenio was ready to take my car. I told him about the damage, asked him to inspect a few other items specific to my car, and had some non-vandalism work done (that I would pay for out of pocket). He agreed and got things rolling with the insurance adjuster they assigned to me. Unfortunately, Progressive randomly determined that the damage was due to a hit-and-run accident rather than vandalism, which I thought the evidence clearly showed, so rather than pay the $100 deductible I would pay under my comprehensive insurance, I had to pay the $500 collision deductible instead. Even the process of getting that straightened out took forever due to Progressive's lagging, so San Francisco Toyota had my car for almost an entire week before they (insurance) gave them the go-ahead. The real kicker for me was that Progressive didn't even pay the shop directly, so I could have had them fix everything right after they inspected it. (I paid Toyota, and Progressive is supposed to reimburse me the difference between the actual cost and my deductible. *Fingers crossed*.) The work was done professionally and well. I should say promptly too, which it was after all the insurance-caused delays. Eugenio helpfully provided photos of some of the other things I asked about and recommended some other repairs. I told him I'm just trying to get as much life out of this car as I can, and he totally understood and didn't try any kind of hard sale. In fact, that's why I like him and followed him here: He's honest and efficient. The physical setup here is also nicer than on Geary. There, you drive your car into a parking lot crammed with cars either waiting to be repaired or picked up, and you often have to wait in line in your car until someone can see you. At this location on Van Ness, you drive into the building, and because there's extremely limited space on the ground floor, they immediately move your car upstairs, even before you've finished talking to the service person. At first, it seemed sudden, but it also made it feel like the entire drop-off process went faster. When you pick your car up, they bring it down for you, no need to go searching in a parking lot for your car. The little waiting area is also very comfortable, although I didn't spend any time there except while I was paying my bill. As long as I have a Toyota in San Francisco, I'll continue to trust this San Francisco Toyota Service Center location for specific repairs, especially when insurance is paying for (part of) them. I would give them five stars except that it is a dealership, so the prices are on the higher end.

I don't normally write reviews, but my experience at San Francisco Toyota was so exceptional that I…read morefelt it deserved one. Before finding San Francisco Toyota, I had called several Toyota dealerships throughout the Bay Area looking for a very specific 4Runner. Unfortunately, most of my experiences were disappointing. Some dealerships never followed up, others gave me the runaround, and a few acted like they weren't interested in helping me unless I was ready to buy whatever they had available. It was frustrating, especially considering how significant of a purchase buying a new vehicle is. Everything changed when I contacted San Francisco Toyota. The first person I spoke with was Phil, and from the beginning he was friendly, knowledgeable, and genuinely interested in helping me find exactly what I was looking for. He took the time to discuss different options instead of trying to push me toward a vehicle that wasn't the right fit. After just one conversation, I already felt more confident working with San Francisco Toyota than I did with any other dealership. When I arrived at the dealership, I met Jacky, and the experience only got better. The team had three different 4Runner models waiting for me so I could compare them side by side. That level of preparation immediately showed me they respected my time and had actually listened to everything I was looking for. Jacky was outstanding throughout the entire process. He is incredibly knowledgeable, patient, and never once made me feel pressured. Since buying a new vehicle is such a major investment, it was important to me that I thoroughly test drive each trim before making a decision. Instead of rushing me through the process, Jacky encouraged me to take my time, ask questions, and really experience each vehicle. We went on extensive test drives so I could confidently decide which model was the best fit. What impressed me the most was how both Phil and Jacky treated me. They didn't make me feel like just another customer walking through the door. They made me feel genuinely valued. They understood that this wasn't just another sale. It was a major financial decision, and they wanted me to leave feeling completely confident in my purchase. That kind of empathy and customer service is rare these days. I also have to mention the dealership itself. It's absolutely beautiful. I've been to several luxury dealerships over the years, including Lexus, and I was honestly surprised that a Toyota dealership could look this modern, clean, and welcoming. It created a great atmosphere from the moment I arrived. If you're shopping for a new or used Toyota, stop wasting your time calling around like I did and just go to San Francisco Toyota. Ask for Phil or Jacky. They are both true professionals who genuinely care about their customers and make the entire buying experience enjoyable instead of stressful. Thank you to Phil, Jacky, and everyone at San Francisco Toyota for making this the best dealership experience I've ever had. You've earned a customer for life, and I'll gladly recommend you to my friends, family, and anyone looking for an honest, customer-focused dealership.

Update based on Franks response…read more Your response sidesteps your responsibility to check these vehicles coming in for resale. The CARFAX is obviously useless and Certified Pre Owned doesn't mean much either if these types of things slip by your process. Everyone out there that purchased a CPO vehicle from you should be re-running a CARFAX report to check on damages that may not have been reported and notifying Toyota Corporate. Vehicles have a material decrease in value due to past accidents and you effectively knowingly passed that on to me due to your negligence. I'm happy to update this review if you take steps to correct this problem. Expect reviews elsewhere as well until you do.

My husband and I had a wonderful experience here with Reiden, who was kind, considerate, and super…read moregenuine. We had gone to several dealerships before as we were not in a rush to get a car, but could not say no to what we were offered, which is something other dealerships and manufacturers in the area could not do. I highly recommend coming here if you're looking for a new vehicle; so far, we love our Mazda 3. Thanks again Reiden! (no one asked me to leave a review or even mentioned anything to it, but I was just super happy with everything)

I had a GREAT experience with Liam at Mazda San Francisco. He went above & beyond to help me figure…read moreout why my car wasn't passing the smog check. He took the time to listen to my frustration & made me feel like my concerns were truly being heard. Believe me, it was not an easy task - it took 2 places, including another local Mazda service center (who couldn't help me) - that lead me to Liam's assistance. Liam investigated my issue thoroughly & immediately reached out to his trusted advisors to help get to the bottom of the problem. He was persistent in finding an answer & ultimately discovered that a software update was the cause. Liam was extremely helpful, knowledgeable, patient & determined to resolve my issue. I really appreciated the extra effort he put in & the excellent customer service he provided me, I felt like I was his only customer. Liam truly made my day! Ask for Liam! Also, Mazda SF is your go to for your Mazda! (I traveled from Brentwood to find my solution). 100% service! 100% care!

Came in to get my oil changed, something I would normally do myself before I moved to the city. I…read moreusually hate going to see any mechanic that I don't personally know, especially from dealerships. I still go to dealerships because I like that they can sometimes view the service history from the other Honda dealerships. Anyway. It's always expensive and they're always trying to sell you something. Garry helped me out this time. Garry, this is the first time I haven't gotten even mildly upset at the dealership having to reject a pushy salesman. Garry won't bother you to buy new windshield wipers for $80. If your front passenger tire is getting kind of old, Garry's not gonna tell you to replace all 4. Just the front 2 (to keep it even with its pair). I'm sad I'm moving soon and probably won't go here again anytime soon. We need more people like Garry man. Keep up the great work. TLDR: this place inspected my car, told me what was crucial to be serviced, told me what I should look out for later, and wasn't pushy at all.

We came in for an appointment for a routine 5000 mile check up, the very first one for our new SUV…read more Oddly, there was not one staff member at reception for appointments. Or anywhere, for that matter. Crickets. Cue in the theme song from "The good, the bad, & the ugly," & you'll really get the picture. We waited for around 15 minutes, still no one appeared. We finally had to go & literally search for someone. Another customer arrived before a staff member finally materialized in reception. This was an interesting predicament that I've never once encountered before, after a lifetime of visiting car dealerships. Car salespeople & dealership staff, like everyone else, should never be anything other than hospitable. But before that can happen someone does need to actually be present in the first place. 1 star

We've rented from Speedy Car Rental many times, usually through Turo, and this time we got a white…read moreLand Rover Velar directly from them. We've also rented a Mercedes GLC in the past, and both cars were perfect for our trips to Napa, exploring Highway 1, and cruising around the Bay Area. The service is always exceptional, and the cars are spotless, smell great, and never need any maintenance. The team is super helpful and always available if we have questions or concerns. We've recommended them to all our friends and family--definitely a top choice for car rentals!

This was a brand new Evoque and it performed flawlessly -- it was comfortable, responsive, agile…read more.. and all with that wonderful "new car" fragrance. Just an awesome driving experience! Working with Andrei was excellent! On time to drop off, on time to pick up, quick response time on questions, very personable and approachable, easy to talk to... I would certainly work with Andrei in the future. Overall, I could not have had a better experience than with Andrei and his car. THANK YOU Andrei!

I had a great and welcoming experience. I live in the East Bay and was helping a friend who had…read moresurgery. A warning light came on regarding my emissions. I called to explain my situation. Yessica was super friendly and agreed to help right away. I brought my car in and they detected the problem. They had to order the part which delayed the repair a few days, but it was understandable. Yessica also made sure the repair was covered by my warrantee. All the other employees I interacted with were also cheerful and eager to help. It's been a couple of weeks and the car is working fine.

I've come here multiple times and it's never been an easy process. Onetime I waited 25minutes to be…read moregreeted for my appointment. No one would talk with me, so I left. The final time is below. Came here for a routine service. Was promised the car would be done by noon three days later. Car wasn't done by the promised time. I was told they were working on it and that the tech knew that my car was a priority. I offered to extend the pick up by a day if they could give me a loaner or a ride to Redwood City. They didn't take me up on it. Hours after the first estimate, I arrive to pick up. It's not ready. Admittedly, I'm impatient and urge them to get it done asap. The service advisor offered to yell at the tech for me, I said no. The service advisor then complained loudly about me to his coworker. I won't be back.