Our first trip to Urban Air won't be our last! We were greeted by Ayden and he explained all the different areas and what was included in our tickets. The grandkids really loved the bumper cars and could have stayed on them all day! We will be back soon! And often! read more

Charges a surcharge for using a cc. Does not state it anywhere. They already charge more than enough. Plus the fact it is way busy. read more

This is a great place to take your kid if you want to turn them loose and let them run wild for a few hours at a low price to have a great time! The staff seems really eager to help too. When it was time to go one of my kids refused to get out of the ball pit. I did not want to go into retrieve him cause I did not want to have to shower afterwards. I asked staff for help and a nice young man named Rhett went in and retrieved him humanly for me. I offered Rhett a nice tip for his troubles but he refused. I asked if I could put in a good word for him but he said an honest review about my experience here would be more than enough. We will be coming back. read more

I cannot believe the prices that are charged for a birthday party. 8 kids and 10 adults for pizza and water $600.00. The party area is small, dark and dirty, I have nothing good to say about this first time experience. Oh and the bathrooms- disgusting! read more

This place needs huge renovations. It looks really run down. Not worth it at all. It seems like that because it's the only thing to do indoors in rockwall and people pay for it they don't care to keep it up. read more

I dreaded going here with friends. I would rather catch a nap. But..kids. Ha! This place was so clean, I could not believe how kind the staff was in the mix of so much chaos. We have an autistic son and this overall experience was amazing! Kudos to your entire staff! read more

This is over of my grandson's favorite places to pay when he comes to visit. We walked in and saw a sign that said no outside food, I had two small boxes of pizza, and shared with the team member that saw the sign and understand the rule, that we would eat the pizza in the car. I paid for my grandson's ticket purchased us two drinks and went to the car. As we sat in the car, I saw someone walk in with Chick-fil-A and another person walk in with McDonald's. These people were European- American while we are not. There was no manager on site to share my concerns with and the young team member said, they must of snuck it in! read more

I took my Grandson here on Saturday. This was our 1st & probably last time at this location. When we walked into the place my Grandson ran to the play area the one you climb & run thru, it is screened in. I was trying to get his attention & I was walking & looking straight ahead. I then fell to the ground 2 guys came over to help me up one of the guys said this place is a death trap. When I got up I looked and apparently there is at least a 6 inch step (drop off). Right next to the screened in playground. No watch your step sign or any kind of signage at all. I ended up hurting my left wrist, scraped my left knee and my right toe is bruised pretty badly. My grandson's playtime was cut short due to the negligence of management at this location, they should, at the very least put up signage warning future customers of the danger & offer us some free passes to use at our regular safe location which is Fire Wheel. read more

Such a cool concept the only thing I recommend here is the indoor playground tubes, it's literally 3 stories high and will keep the little ones entertained. The only issue I ran into is that my kids were coming out on the side and freaked since they lost sight of me. read more

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It bums me out to even write this post. My family and I have been bringing our 7 year old here for the last 5 years, we loved how clean everything was and well kept. We used to love this place but now every time we come it gets worse and worse. Walked in today and there was an overwhelmingly powerful smell of Urine, right when you walk in the door. It's so bad that my child almost threw up at the counter. Then we walk in and if half the stuff is not worn down it's extremely dirty, the AC is either off or broken, there's trash and food everywhere. The staff look bored and uninterested, yawning and talking about personal lives rather than monitoring the children. Not only has it become super dirty but it's also not safe anymore. I don't trust these teen kids to harness my child for the zip line or rock climbing because they aren't even paying attention to what they are doing because they are too busy hanging out with each other. It really does bum me out because there are not a lot of places indoors to take kids when it's too hot outside and now unfortunately we will be crossing this one off our list. - As we speak two employees are wrestling with each other on the floor under the zip line. - as my kid is coming down by the employees one of the EMPLOYEE boys just aggressively started barking in his face about 2 inches from his face and scared my son. - pic is of random trash on the floor in the middle of the room while the employees stand around in the background. read more

Urban Air Trampoline and Adventure Park - Trash just sitting on floor that I will go ahead and clean up for the people that work here. - Trampoline Parks Near Me - Rockwall, Texas

Great place for pickleball tournaments and activities, but the upkeep of the place can be hazardous. My family and I left in the evening yesterday and while approaching the lightless parking lot my mother tripped over a cement parking block that was oddly placed at the end of the sidewalk. Had the parking lots lights been on we might've seen it! Why would the parking lot lights be blacked out in such a rural area? Its neighbors had their lights on next door. This is a safety hazard and very uninviting to anyone coming to this place for the first time. read more

Urine. The entire establishment *REEKS* of urine. We reluctantly come, once in a while, because it's the only trampoline park around. It's always been very dirty, with obviously zero effort to do anything outside of keep the lights on. But, at this point, it's become a biohazard encampment. If you enjoy your kids rolling around in filth, this is your spot. Otherwise, stay away. read more

This was my first time here and I thought this place ROCKED! Very reasonably priced, sooo much fun for the kids and so much to do! This place is better than any trampoline park I have ever been to. Staff was super nice and helpful and they were very patient helping the kids with the harness. read more

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Boycott this dang place!! PSA: tonight at Urban Air my 12 yr old son was jumped by a group of boys ranging from 8-17, held down, assaulted and videoed while the staff did nothing! No Suoervisor on duty at 8:00 on a Saturday night To the parents of those involved, police have been notified and tapes are being reviewed since no one had the guts to remain to face myself and my Son's Father. Especially the Dad who told the employee not to correct his son, it is apparent someone needs to!! I've lived in or around Rockwall my entire life, what a disgrace!!! -- at Urban Air Adventure Park (Rockwall). read more

There is an astronomical amount of signs in this place. Im actually surprised they haven't run out of wall space yet. I have a theory on businesses with this kind of signage. Usually the more signs you have the more inept the leadership/staff is. Places is...ok... lets the kid burn off steam. No way i'd bring my kid here during peak hours. Sounds like an absolute free for all... lord of the flies situation. I think i may have seen a single adult EVER on staff here. read more

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Amazing place for kids to have fun. Staff is great. Getting the membership is definitely worth it as it includes quite a few perks. Great place to take your kids to have fun, play with friends or have a birthday party. read more

Fun place for kids to hang out clean restrooms good food from concession stand Nice employees read more

We have an annual membership and I won't be renewing once it's up. This place has potential to be great. My biggest issues is the cleanliness and upkeep. I see a response from management to another review stating they clean every day. IF they clean every day, it's a very superficial clean. Don't believe me? Go look for yourself. This place needs a very, very, very DEEP CLEANING! Is it alright for kids to burn off some energy occasionally? Sure. Will they be building their immune systems? That's for darn sure! Ha! read more

My kids had a blast! What more do you need? They were worn out after jumping, climbing, and playing for 3 hours. read more

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I'm new to rockwall and took my younger siblings to the Rockwall Urban Air location to see what it was all about. We all loved it and we had a blast. There are multiple options when buying tickets so you don't have to pay for attractions you aren't gonna participate in. Totally recommend bringing your kids here! read more

This place has such a good environment and a fun place to take kids! So many fun attractions to enjoy.

The "all teenager" staff paid more attention to chatting with one another than ensuring the children were properly strapped into harnesses while climbing & zipljning. It was shocking to observe. So while closely watching our children on an attraction, the employees were involved in a game of football between attractions when the football hit my daughter on the back of the head. 2 witnesses accompanied me to the manager to share that they witnessed what happened and also expressed their contempt for employees to be so careless on the job. The one adult, manager surfaced she assured me she would watch the tape, since none of her "teens" confessed nor took any responsibility for what they had done. After taking my daughter home, who suffers from migraine headaches, I returned to speak with the manager who after 20 minutes was still "watching the tape". I am shocked that this place has repeat customers. These are children at play in a facility that cares more about their accident indemnity waiver than safety and trained employees. It is shameful and they should be shut down. read more

Truly disappointed. Place felt dirty. Our feet (with socks) stuck to the floor. I could see smeared food on the party area floor where food is provided. We were there when they opened so it was as though they just hadn't had an opportunity to clean it. Purchased a 5 and under ticket. Had only 3 areas for her to do. No value for the price. read more

def one of the most run down and older urban airs we have been to. overrun by teenagers who push out younger kids from entire areas. even tho there is nothing nice or new, you still pay top dollar for kids to jump. better off driving a little further to the nicer ones for the same cost. kids get bored quickly because there's not much to offer. read more

I went to urban air this week and had loads of fun. The staff was very welcoming upon entering and helped us very quickly. The attractions were incredible and my whole party enjoyed themselves. We only had one issue briefly and it was quickly solved by the staff who helped us immediately. read more

SEVERE DISREPAIR!!! My son loves this place, but I am seriously disappointed in how horribly the place is maintained. It the large space with multiple trampoline squares there is a square with a large foot size hole with ripped black DUCT TAPE on one it. In the Dodgeball area the springs are going out. In the High Jump area in the "new" section (near the bumper cars) the netting below has failed and has a hole in it. God forbid the main trampoline failed and a kid fall through. Mind you there are no signs or barricade's preventing continued use of the equipment. Luckily most kids are smart enough to just go around or not use the clearly failing equipment. read more

I've never been to a trampoline park or any sort of play place that sanitizes top to bottom, inside and outside the tubes and trampolines. They have the space professionally cleaned multiples times a week along with the commercial grade fogging twice a week. The owner, DeAnna is extremely hands on and shows outstanding customer service. Thankful it's close to my home too. read more

This is a pretty nice Urban Air, but like their other locations, the people who work there don't really supervise kids or enforce rules. We experienced this yesterday. When the employees fail to supervise kids, that leaves the parents to do it, but 90% of them don't. As a result, a trio of little girls was cheating in the dodgeball pit. After several games of this,I explained the game to the little girls because all the other kids were so mad and frustrated. The little girls then said "c'mon, if they're going to be bullies let's go play somewhere else." While everyone was glad to see them go, I was pretty hot that these entitled little brats would deflect their own lack of integrity back onto the other kids, and said as much. Two minutes later, a rough looking grandmother came over and aggressively accused me of threatening children. No telling what those kids said to her, but I can tell you what she said to me. She told me "I will knock your teeth into the concrete." She was intentionally keeping her voice down, as cowards will do, and OF COURSE there wasn't an employee anywhere to be seen so I could alert them I was being threatened with assault for supervising my own children. Even though we'd spent over $100 to come in and play, I gathered my kids and left. I'm disappointed in this location and Urban Airs in general. While I know you can't tell what kind of people are coming in the door just by looking at them, what you CAN do is actually pay attention to what's going on in your facility. I know some other patents saw some of this. I could tell by the look of horror on their faces as this aggressive, unstable woman continued to threaten me. But what I hate is that all of my kids saw it because Urban Air was absent from the play area. read more

The kids had a blast. I have a 3yr old and a 9yr old and they had so much fun and didn't want to leave. My 9yr old did all the things including the flying zip line type of thing in the back. He was nervous to do it but then went 3 more times, he liked it so much. read more

Came here for a Groupon but dang this place is boring. It's got 1 really big trampoline room and 3 small ones for dodgeball and whatnot. One foam pit section and two small basketball hoops above trampoline pads. It's just a big warehouse with the sections mentioned above. Foam pit smells really bad though, so I wouldn't recommend. I wonder how sanitary it really is. I've been to a couple trampoline parks and this one was the most boring and not very clean even though there are a bunch of staff walking around doing who knows what. They wiped the mop around but I wonder if they really know how to clean a place. I would recommend adding more activities like a slide, swings, play structures to climb in like McDonald's, etc. They had two water fountains and one didn't work. Bathrooms were alright. It's a couple dollars to rent a locker, but they have free cubby holes. They have drinks and ice cream for sale. Overall, it's definitely a place for little kids around 7 and below. read more

Pros - Decent Priced - Fun to have - Good For Kids - Good For Parties Cons - Bathroom Cleanliness Varies - Adults Be Careful Not To Mario Bounce on Kids Took my son here for his birthday in August. I read the reviews before checking the place out and saw some things about the bathroom beings dirty. Initially, it didn't matter to me because I was here to watch him jump and bounce a little myself. Their parent pass is a great combination with the cost of the child. 3 people for roughly about 14.99 plus tax was pretty good. We got to bounce for an entire hour and use all of the different areas. They have a basketball area, dodgeball/volleyball, a foam pit and a free bounce area. They offer little socks for people with sensitive feet. Once that was done my son had to use the bathroom *Gulp* so I reluctantly took him. But despite all of the negative post about the bathroom it was relatively clean in comparison to tons of places. Floor was clean, decent smell, this is huge especially for a place frequented by small children. The bathrooms are okay but be mindful children do use them typically so people should be realistic about posting negatives based on bathrooms. read more

Urban Air Trampoline and Adventure Park - Just bouncing around - Trampoline Parks Near Me - Rockwall, Texas

*Warning* Be careful what clothes your kids wear. We got there right at 4:00pm as soon as they opened. The first thing my boys did was jump in the ball pit. When they got out their clothes were ruined with bleach stains all over them. I asked the girl behind the counter what they clean with and if it was bleach as we were leaving and she said no but she couldn't tell me exactly what it was. She offered to show me but I didn't care enough to wait and inspect the bottle. The damage was already done. I appreciate them cleaning the facility I just wish I would have known ahead of time that the ball pit might still be wet or that they just cleaned it. I would have made them wait longer before they got in the ball pit. read more

To the family , they really enjoyed it! Would recommend coming to urban air. Workers and managers are very friendly! Over all a great place to go to let the little kids/ big kids get their energy out read more

BELIEVE THE BAD REVIEWS! First off, I have never left a negative review on here, Ebay, Amazon or any other place as I understand that things happen sometimes. However, Urban Air in Rockwall is just plain terrible. My guess is that the owners either do not care about the customers or they just aren't involved in any aspect of the business other than collecting their money. The Air 456 event that happens twice a month on Fridays (9:00pm-11:00pm) is apparently subject to change if the employees feel like it. I took my two kids this evening to let them have some fun with the 456 event. I called Urban Air around 7:15 to see if they had 2 spots available because the website said it was limited to 100 kids and they said to call or book online to make sure that you get a spot. When I called, the girl said that they did have room and to come on out. I was happy to hear that and my kids were more excited. If you look at the photo of the description, it is a laser type party and with your $15.00 entry (+$2.50 socks if you don't have theirs), they give them a glow stick, pizza and they will have some kind of event (dodgeball tourney, dunk contest, foam pit contest, etc...). It does not say ANYWHERE that any of this is subject to change based on certain circumstances. Fast forward to 11:05 which is when I arrived to pick my boys up. They get in the car and I ask them how it was. They said "ehh, it was ok but we're hungry". I asked them to describe why it was "just ok" and the hungry statement. They said that there were only 4 other kids who showed up besides them and one of the employees told them that they would turn the lights off and lasers on once more kids got there. I didn't know that was the rules to begin with. It says lasers, no lights, pizza and glow sticks from 9-11:00pm on the website. Long story short, the kids DID NOT GET ANYTHING that this "event" stated would be provided. I sent them on basically and empty stomach because they were going to eat pizza. That explains my boys' "we're hungry" statement. I have been there on a few other occasions during normal jumping hours and I just take it for what it is because the only people who work there are teenagers. I don't need to explain much more on that. While trying to book a birthday party, I wanted to add extra jumping time and more jumpers than what their flyer showed. When I asked the employees how much the extra add ons were, I got blank stares from everyone and after they finished looking at each other, I was told to call the phone number on the flyer. As a business owner myself (2 different businesses), my employees are knowledgeable, helpful and if they cannot provide an immediate answer to a question, they call me (if I'm away from the office) and then they will provide the customer with an immediate answer. It is not the customer's responsibility to do your work. Put down your phones, take a break from Facebook, Instagram, Snapchat, etc... and help a customer out. This is the part I blame SOLELY on the owners. They are just obviously not involved in their business and it shows by the lack of people who go here and the knowledge or helpfulness of the employees. I am not a complainer in life and I believe you have the choice each day to either make it a good day or bad day. I think Urban Air Corporate should make it mandatory for anyone associated with their company to have to read "How To Win Friends & Influence People" and also "Personalities Plus". I only live 2 miles from this place but even if I lived next door, I would not return. Me, my wife and my boys have multiple family nights each week. We normally have a great time at paid places or just somewhere like the park. Since we live in the DFW metroplex, there are a TON of options that are available. I would suggest that if you want to take your kids out for fun or if you want to take them to a "lock in" type event, you should look at places like Dave & Busters, Main Event, Shenaniganz, Speed Zone, etc... Maybe one day Urban Air will wake up and actually care if people visit their facilities and spend their money with them versus doing so at the thousands of other options in DFW. If you still choose visit Urban Air after reading this, don't be surprised when something happens and you get upset. Remember the old saying "fool me once, shame on you. Fool me twice, shame on me". read more

Urban Air Trampoline and Adventure Park - Trampoline Parks Near Me - Rockwall, Texas

This is our go to place to get out and be active with my daughter. She loves to play here and it is always a good time. There always seems to be a special if you buy advance admission for future visits. read more

While the place itself is amazing the lack of staff or control over it's mostly 12-14yo unaccompanied male patrons was not. It was absolute chaos in there. Fully grown teens running all over the children's play place that is supposed to be for under 7yo ONLY- what a joke. They were also going crazy in the trampoline areas- chasing each other all over the courts playing tag and jumping onto trampolines where small children were already jumping. It got to where several of us parents were having to act as employees for the safety of the small kids. There were maybe 4 workers in the entire place and none anywhere around the attractions. I wouldn't come back with a child under 10yo. The scariest thing was one of the trampolines was missing half of its connectors on one side and my daughter fell halfway through it. If I hadn't pulled her out she could've easily fallen through to the ground below. The hole was well over a foot wide. read more

There is a variety of fun things to do at this location and my kids had fun. But! I don't think there was enough staff patrolling because there were several times that kids were being rude to my daughter who is 4, and she was playing to her self. There were some like 7 year olds barking ( literally) at her, harassing her and parents weren't watching them at all. The actual trampoline part was dangerous too, in the corner of the trampoline pads part of the springs are missing and my foot got stuck which hurt. Other than the lack of attendance and minimal safety issues, kids loved it. Would go Again but I definitely would say other locations are better. read more

First experience at the Rockwall location. FIRST OFF, they REQUIRE you to purchase socks for $2.50, when it's optional at the Garland location. We told staff that the Garland location doesn't require socks, she said, "even though we are under the same corporate, corporate doesn't control our sock policy" Secondly, the place is TINY compared to Garland. There is no playground, or concessions at this location. GARLAND is the only place we will ever go. We only came here as a great from my dentist. Thanks My Kids, My Mouth for the treat... we just wish it were up to par with service, policy, and facilities. We won't be coming back to this location. We don't recommend this location either. Save yourself the $$$ and experience, and take the drive to firewheel!!!! read more

Love bringing my kids to this location we always have so much fun!! Val has such great customer service just makes our experience here so much better. Thank you Val! read more

I came in with my 2 sons and had a great time. Johnathan helped a lot, was nice to the children, and was very respectful.