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    Urban Air Trampoline and Adventure Park

    2.8 (90 reviews)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

    Urban Air Trampoline and Adventure Park Photos

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    Valerie V.

    Such a cool concept the only thing I recommend here is the indoor playground tubes, it's literally 3 stories high and will keep the little ones entertained. The only issue I ran into is that my kids were coming out on the side and freaked since they lost sight of me.

    Trash just sitting on floor that I will go ahead and clean up for the people that work here.

    It bums me out to even write this post. My family and I have been bringing our 7 year old here for the last 5 years, we loved how clean everything was and well kept. We used to love this place but now every time we come it gets worse and worse. Walked in today and there was an overwhelmingly powerful smell of Urine, right when you walk in the door. It's so bad that my child almost threw up at the counter. Then we walk in and if half the stuff is not worn down it's extremely dirty, the AC is either off or broken, there's trash and food everywhere. The staff look bored and uninterested, yawning and talking about personal lives rather than monitoring the children. Not only has it become super dirty but it's also not safe anymore. I don't trust these teen kids to harness my child for the zip line or rock climbing because they aren't even paying attention to what they are doing because they are too busy hanging out with each other. It really does bum me out because there are not a lot of places indoors to take kids when it's too hot outside and now unfortunately we will be crossing this one off our list. - As we speak two employees are wrestling with each other on the floor under the zip line. - as my kid is coming down by the employees one of the EMPLOYEE boys just aggressively started barking in his face about 2 inches from his face and scared my son. - pic is of random trash on the floor in the middle of the room while the employees stand around in the background.

    Keke loved this.
    Kelly Jo C.

    This was my first time here and I thought this place ROCKED! Very reasonably priced, sooo much fun for the kids and so much to do! This place is better than any trampoline park I have ever been to. Staff was super nice and helpful and they were very patient helping the kids with the harness.

    The more signs you have, the more insufficient the leadership is.
    E M.

    There is an astronomical amount of signs in this place. Im actually surprised they haven't run out of wall space yet. I have a theory on businesses with this kind of signage. Usually the more signs you have the more inept the leadership/staff is. Places is...ok... lets the kid burn off steam. No way i'd bring my kid here during peak hours. Sounds like an absolute free for all... lord of the flies situation. I think i may have seen a single adult EVER on staff here.

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    4 months ago

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    Payson C.

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    10 months ago

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    7 months ago

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    3 years ago

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    3 years ago

    This place has such a good environment and a fun place to take kids! So many fun attractions to enjoy.

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    3 years ago

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    4 years ago

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    4 years ago

    I came in with my 2 sons and had a great time. Johnathan helped a lot, was nice to the children, and was very respectful.

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    Page 1 of 3

    Ask the Community - Urban Air Trampoline and Adventure Park

    Can you walk in and pay for a one month pass? Without adding a credit card on file?

    No. The monthly membership agreement is for 1 year and must be purchased online with your credit card.

    Don’t See Your Question? Ask Away!

    Review Highlights - Urban Air Trampoline and Adventure Park

    I went with a six year old to a friends birthday party back in August.

    Mentioned in 2 reviews

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    Altitude Trampoline Park - Entrance

    Altitude Trampoline Park

    3.5(92 reviews)
    36.7 mi

    We do the annual membership and feel its a good value for the price. It gets a little busy on the…read moreweekends and if your kiddo is small you have to make sure bigger kids don't run them over (because no employees are policing anything) but those things are to be expected almost anywhere like this you go. A lot less busy during the week and the staff is generally friendly. Only reason its not 5 stars is the bathrooms. You can tell they are both primarily used and cleaned by children, so needless to say they are pretty gross. We usually stay for about an jour though and just make sure we have him use the bathroom before we get there.

    I will never recommend this place again for a party or any type of event…read more I recently hosted my daughter's 6th birthday party here, and the experience was extremely disappointing due to constant miscommunication and poor management. The employee I initially spoke with gave me completely different information than what I was told later, which created unnecessary confusion throughout the entire process. The facility itself was also concerning. Several trampolines were damaged to the point that duct tape was being used to hold them together. The bathrooms were extremely dirty--so much so that multiple families left the party to use a nearby gas station and then returned. That alone was embarrassing as a host. I also felt bad for our party host, Trinity, who seemed unprepared and unsure of how to handle situations, likely due to lack of proper guidance. Management even made a comment that he "just wants to leave," which reflected the overall lack of care and professionalism. The final issue involved the party favors. We were told that since they ran out, we would receive free jump passes instead. However, when one of my guests tried to use the pass the next day, it was not valid because it had not been signed or dated by management. This was extremely embarrassing for me as the host. Additionally, I was told ahead of time that the $50 outside food fee would be waived for cake, chips, and drinks. When it came time to pay, I was told that was not true. When I called to clarify beforehand, I was even told I could purchase drinks there to avoid the fee--but then was informed they don't provide cups for guests, which makes no sense. To make matters worse, one employee I spoke with sounded inebriated, and I later heard that this is not uncommon. Apparently, some court monitors allow friends to bring in "water" bottles so they can drink while jumping. Overall, this experience was disorganized, unprofessional, and embarrassing. I would strongly advise others to look elsewhere when planning an event.

    Photos
    Altitude Trampoline Park - Air pad

    Air pad

    Altitude Trampoline Park - Kids area

    Kids area

    Altitude Trampoline Park - These are the cards? That were given to us for the party favors

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    These are the cards? That were given to us for the party favors

    Urban Air Trampoline and Adventure Park - trampoline - Updated May 2026

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